Applying GRA and QFD to Improve Library Service Quality

Journal of Academic Librarianship

Volumn 37, Issue 3, 2011, Pages 237-245

  Chen, Yen Ting ^a   Chou, Tsung Yu ^a  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79955524344     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2011.02.016     Document Type: Article

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