From self-service to super-service: A resource mapping framework for co-creating value by shifting the boundary between provider and customer

Information Systems and e-Business Management

Volumn 9, Issue 2, 2011, Pages 173-191

  Campbell, Christopher S ^a   Maglio, Paul P ^a   Davis, Mark M ^b  

^a IBM ALMADEN RESEARCH CENTER   (United States)

^b BENTLEY UNIVERSITY   (United States)

Author keywords

Self service; Service design; Service systems; Super service

Indexed keywords

EID: 79955067894     PISSN: 16179846     EISSN: 16179854     Source Type: Journal    
DOI: 10.1007/s10257-010-0142-4     Document Type: Article

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