Designing for Service: Creating an Experience Advantage

Introduction to Service Engineering

Volumn , Issue , 2010, Pages 403-413

  Evenson, Shelley ^a   Dubberly, Hugh ^b  

^a CARNEGIE MELLON UNIVERSITY   (United States)

^b Dubberly Design Office   (United States)

Author keywords

Designing for service creating an experience advantage; Gulf between general public's notion of design and designer's views of design; People centered research driving innovation; Service as design triangle after GADREY (1996A); Service design language to visualize, express, and choreograph resources for interaction

Indexed keywords

EID: 79955062281     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9780470569627.ch19     Document Type: Chapter

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