-
1
-
-
0002672359
-
A model of distributor firm and manufacturer firm working partnerships
-
Anderson, J., Narus, J.: A Model of Distributor Firm and Manufacturer Firm Working Partnerships. The Journal of Marketing 54(1), 42-58 (1990)
-
(1990)
The Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
Anderson, J.1
Narus, J.2
-
2
-
-
0001944139
-
Customers' motivations for maintaining relationships with service providers
-
PII S0022435997900130
-
Bendapudi, N., Berry, L.: Customers' Motivations for Maintaining Relationships with Service Providers. Journal of Retailing 73(1), 15-37 (1997) (Pubitemid 127343526)
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-37
-
-
Bendapudi, N.1
Berry, L.L.2
-
3
-
-
84951659358
-
Relationship Marketing of Services - Growing Interest, Emerging Perspectives
-
Relationship Marketing
-
Berry, L.: Relationship Marketing of Services-Growing Interest, Emerging Perspectives. Journal of the Academy of Marketing Science 23(4), 236-245 (1995) (Pubitemid 126007048)
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 236-245
-
-
Berry, L.L.1
-
5
-
-
0030242146
-
Customer-sales associate retail relationships
-
DOI 10.1016/S0022-4359(96)90028-7, PII S0022435996900287
-
Beatty, S., Mayer, M., Coleman, J., Reynolds, K., Lee, J.: Customer-sales Associate Retail Relationships. Journal of Retailing 72(3), 223-247 (1996) (Pubitemid 126175097)
-
(1996)
Journal of Retailing
, vol.72
, Issue.3
, pp. 223-247
-
-
Beatty, S.E.1
Mayer, M.2
Coleman, J.E.3
Reynolds, K.E.4
Lee, J.5
-
6
-
-
0001276941
-
Defensive marketing strategy by customer complaint management: A theoretical analysis
-
Fornell, C., Wernerfelt, B.: Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis. Journal of Marketing Research 24(4), 337-346 (1987)
-
(1987)
Journal of Marketing Research
, vol.24
, Issue.4
, pp. 337-346
-
-
Fornell, C.1
Wernerfelt, B.2
-
7
-
-
0001043842
-
A model for customer complaint management
-
Fornell, C., Wernerfelt, B.: A Model for Customer Complaint Management. Marketing Science 7(3), 287-298 (1988)
-
(1988)
Marketing Science
, vol.7
, Issue.3
, pp. 287-298
-
-
Fornell, C.1
Wernerfelt, B.2
-
8
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell, C.: A National Customer Satisfaction Barometer: the Swedish experience. The Journal of Marketing 56(1), 6-21 (1992)
-
(1992)
The Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
Fornell, C.1
-
9
-
-
0007910425
-
A transaction cost approach to consumer dissatisfaction and complaint actions
-
Grönhaug, K., Gilly, M.: A Transaction Cost Approach to Consumer Dissatisfaction and Complaint Actions. Journal of Economic Psychology 12(1), 165-183 (1991)
-
(1991)
Journal of Economic Psychology
, vol.12
, Issue.1
, pp. 165-183
-
-
Grönhaug, K.1
Gilly, M.2
-
10
-
-
0003506109
-
-
Prentice Hall, Upper Saddle River
-
Hair, J., Anderson, R., Tatham, R., Black, W.: Multivariate Data Analysis. Prentice Hall, Upper Saddle River (1998)
-
(1998)
Multivariate Data Analysis
-
-
Hair, J.1
Anderson, R.2
Tatham, R.3
Black, W.4
-
12
-
-
14844356442
-
Maintaining a committed online customer: A study across search-experience-credence products
-
DOI 10.1016/j.jretai.2005.01.006, PII S0022435905000072
-
Hsieh, Y., Chiu, H., Chiang, M.: Maintaining a Committed Online Customer(A Study Across Search-Experience-Credence Products. Journal of Retailing 81(1), 75-82 (2005) (Pubitemid 40354935)
-
(2005)
Journal of Retailing
, vol.81
, Issue.1
, pp. 75-82
-
-
Hsieh, Y.-C.1
Chiu, H.-C.2
Chiang, M.-Y.3
-
13
-
-
0013146939
-
Switching barriers and repurchase intentions in services
-
Jones, M., Mothersbaugh, D., Beatty, S.: Switching Barriers and Repurchase Intentions in Services. Journal of Retailing 76(2), 259-274 (2000)
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 259-274
-
-
Jones, M.1
Mothersbaugh, D.2
Beatty, S.3
-
18
-
-
1042281169
-
The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
-
Kim, M., Park, M., Jeong, D.: The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services. Telecommunications Policy 28(2), 145-160 (2004)
-
(2004)
Telecommunications Policy
, vol.28
, Issue.2
, pp. 145-160
-
-
Kim, M.1
Park, M.2
Jeong, D.3
-
19
-
-
84986145994
-
Customer-relationship levels-from spurious to true relationships
-
Liljander, V., Roos, I.: Customer-Relationship Levels-from Spurious to True Relationships. Journal of Services Marketing 16(7), 593-614 (2002)
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.7
, pp. 593-614
-
-
Liljander, V.1
Roos, I.2
-
24
-
-
0031498089
-
Buyer-supplier relationships: Alternative research approaches
-
PII S0969701297000221
-
Olsen, R., Ellram, L.: Buyer-Supplier Relationships: Alternative Research Approaches. European Journal of Purchasing and Supply Management 3(4), 221-231 (1997) (Pubitemid 127160406)
-
(1997)
European Journal of Purchasing and Supply Management
, vol.3
, Issue.4
, pp. 221-231
-
-
Olsen, R.F.1
Ellram, L.M.2
-
25
-
-
73749084072
-
Determinants of continuous usage intention in web analytics services
-
Park, J., Kim, J., Koh, J.: Determinants of Continuous Usage Intention in Web Analytics Services. Electronic Commerce Research and Applications 9(1), 61-72 (2010)
-
(2010)
Electronic Commerce Research and Applications
, vol.9
, Issue.1
, pp. 61-72
-
-
Park, J.1
Kim, J.2
Koh, J.3
-
26
-
-
0037507616
-
A cross-cultural study of switching barriers and prospensity to stay with service providers
-
DOI 10.1016/S0022-4359(03)00009-5, PII S0022435903000095
-
Patterson, P., Smith, T.: A Cross-Cultural Study of Switching Barriers and Propensity to Stay with Service Providers. Journal of Retailing 79(2), 107-120 (2003) (Pubitemid 36613888)
-
(2003)
Journal of Retailing
, vol.79
, Issue.2
, pp. 107-120
-
-
Patterson, P.G.1
Smith, T.2
-
28
-
-
43949166534
-
The effects of satisfaction and structural constraints of retailer exiting, voice, loyalty, opportunism, and neglect
-
Ping, R.: The Effects of Satisfaction and Structural Constraints of Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect. Journal of Retailing 69(3), 320-352 (1993)
-
(1993)
Journal of Retailing
, vol.69
, Issue.3
, pp. 320-352
-
-
Ping, R.1
-
29
-
-
0001428789
-
Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction
-
Rusbult, C., Farrell, D., Rogers, G., Mainous III, A.: Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction. Academy of Management Journal 31(3), 599-627 (1988)
-
(1988)
Academy of Management Journal
, vol.31
, Issue.3
, pp. 599-627
-
-
Rusbult, C.1
Farrell, D.2
Rogers, G.3
Mainous III, A.4
-
30
-
-
0000388533
-
Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements
-
Rusbult, C., Zembrodt, I., Gunn, L.: Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Romantic Involvements. Journal of Personality and Social Psychology 43(6), 230-242 (1982)
-
(1982)
Journal of Personality and Social Psychology
, vol.43
, Issue.6
, pp. 230-242
-
-
Rusbult, C.1
Zembrodt, I.2
Gunn, L.3
-
31
-
-
0034365074
-
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
-
Sharma, N., Patterson, P.: Switching Costs, Alternative Attractiveness and Experience as Moderators of Relationship Commitment in Professional, Consumer Services. International Journal of Service Industry Management 11(5), 470-490 (2000)
-
(2000)
International Journal of Service Industry Management
, vol.11
, Issue.5
, pp. 470-490
-
-
Sharma, N.1
Patterson, P.2
-
32
-
-
0032084441
-
A model of consumer perceptions and store loyalty intentions for a supermarket retailer
-
Sirohi, N., McLaughlin, E., Wittink, D.: A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer. Journal of Retailing 74(2), 223-245 (1998) (Pubitemid 128180608)
-
(1998)
Journal of Retailing
, vol.74
, Issue.2
, pp. 223-245
-
-
Sirohi, N.1
McLaughlin, E.W.2
Wittink, D.R.3
-
33
-
-
0003646166
-
-
Prentice-Hall, Inc., Englewood Cliffs
-
Straus, J., Frost, R.: E-marketing. Prentice-Hall, Inc., Englewood Cliffs (2001)
-
(2001)
E-marketing
-
-
Straus, J.1
Frost, R.2
-
35
-
-
0041917681
-
Building brand relationships online: A comparison of two interactive applications
-
Thorbjørnsen, H., Supphellen, M., Nysveen, H., Egil, P.: Building Brand Relationships Online: A Comparison of Two Interactive Applications. Journal of Direct Marketing 16(3), 17-34 (2002)
-
(2002)
Journal of Direct Marketing
, vol.16
, Issue.3
, pp. 17-34
-
-
Thorbjørnsen, H.1
Supphellen, M.2
Nysveen, H.3
Egil, P.4
-
37
-
-
77951511906
-
An Integrated Model of Buyer-Seller Relationships
-
Relationship Marketing
-
Wilson, D.: An Integrated Model of Buyer-Seller Relationships. Journal of the Academy of Marketing Science 23(4), 335-345 (1995) (Pubitemid 126007060)
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 335-345
-
-
Wilson, D.T.1
|