메뉴 건너뛰기




Volumn 351, Issue , 2011, Pages 349-362

Why do customers keep or switch their mobile telecommunication service provider?

Author keywords

Alternative Attractiveness; Bonds; Mobile Telecommunication Service

Indexed keywords


EID: 79953171876     PISSN: 1860949X     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-19953-0_35     Document Type: Article
Times cited : (2)

References (38)
  • 1
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson, J., Narus, J.: A Model of Distributor Firm and Manufacturer Firm Working Partnerships. The Journal of Marketing 54(1), 42-58 (1990)
    • (1990) The Journal of Marketing , vol.54 , Issue.1 , pp. 42-58
    • Anderson, J.1    Narus, J.2
  • 2
    • 0001944139 scopus 로고    scopus 로고
    • Customers' motivations for maintaining relationships with service providers
    • PII S0022435997900130
    • Bendapudi, N., Berry, L.: Customers' Motivations for Maintaining Relationships with Service Providers. Journal of Retailing 73(1), 15-37 (1997) (Pubitemid 127343526)
    • (1997) Journal of Retailing , vol.73 , Issue.1 , pp. 15-37
    • Bendapudi, N.1    Berry, L.L.2
  • 3
    • 84951659358 scopus 로고
    • Relationship Marketing of Services - Growing Interest, Emerging Perspectives
    • Relationship Marketing
    • Berry, L.: Relationship Marketing of Services-Growing Interest, Emerging Perspectives. Journal of the Academy of Marketing Science 23(4), 236-245 (1995) (Pubitemid 126007048)
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 5
    • 0030242146 scopus 로고    scopus 로고
    • Customer-sales associate retail relationships
    • DOI 10.1016/S0022-4359(96)90028-7, PII S0022435996900287
    • Beatty, S., Mayer, M., Coleman, J., Reynolds, K., Lee, J.: Customer-sales Associate Retail Relationships. Journal of Retailing 72(3), 223-247 (1996) (Pubitemid 126175097)
    • (1996) Journal of Retailing , vol.72 , Issue.3 , pp. 223-247
    • Beatty, S.E.1    Mayer, M.2    Coleman, J.E.3    Reynolds, K.E.4    Lee, J.5
  • 6
    • 0001276941 scopus 로고
    • Defensive marketing strategy by customer complaint management: A theoretical analysis
    • Fornell, C., Wernerfelt, B.: Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis. Journal of Marketing Research 24(4), 337-346 (1987)
    • (1987) Journal of Marketing Research , vol.24 , Issue.4 , pp. 337-346
    • Fornell, C.1    Wernerfelt, B.2
  • 7
    • 0001043842 scopus 로고
    • A model for customer complaint management
    • Fornell, C., Wernerfelt, B.: A Model for Customer Complaint Management. Marketing Science 7(3), 287-298 (1988)
    • (1988) Marketing Science , vol.7 , Issue.3 , pp. 287-298
    • Fornell, C.1    Wernerfelt, B.2
  • 8
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell, C.: A National Customer Satisfaction Barometer: the Swedish experience. The Journal of Marketing 56(1), 6-21 (1992)
    • (1992) The Journal of Marketing , vol.56 , Issue.1 , pp. 6-21
    • Fornell, C.1
  • 9
    • 0007910425 scopus 로고
    • A transaction cost approach to consumer dissatisfaction and complaint actions
    • Grönhaug, K., Gilly, M.: A Transaction Cost Approach to Consumer Dissatisfaction and Complaint Actions. Journal of Economic Psychology 12(1), 165-183 (1991)
    • (1991) Journal of Economic Psychology , vol.12 , Issue.1 , pp. 165-183
    • Grönhaug, K.1    Gilly, M.2
  • 12
    • 14844356442 scopus 로고    scopus 로고
    • Maintaining a committed online customer: A study across search-experience-credence products
    • DOI 10.1016/j.jretai.2005.01.006, PII S0022435905000072
    • Hsieh, Y., Chiu, H., Chiang, M.: Maintaining a Committed Online Customer(A Study Across Search-Experience-Credence Products. Journal of Retailing 81(1), 75-82 (2005) (Pubitemid 40354935)
    • (2005) Journal of Retailing , vol.81 , Issue.1 , pp. 75-82
    • Hsieh, Y.-C.1    Chiu, H.-C.2    Chiang, M.-Y.3
  • 13
    • 0013146939 scopus 로고    scopus 로고
    • Switching barriers and repurchase intentions in services
    • Jones, M., Mothersbaugh, D., Beatty, S.: Switching Barriers and Repurchase Intentions in Services. Journal of Retailing 76(2), 259-274 (2000)
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 259-274
    • Jones, M.1    Mothersbaugh, D.2    Beatty, S.3
  • 18
    • 1042281169 scopus 로고    scopus 로고
    • The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
    • Kim, M., Park, M., Jeong, D.: The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services. Telecommunications Policy 28(2), 145-160 (2004)
    • (2004) Telecommunications Policy , vol.28 , Issue.2 , pp. 145-160
    • Kim, M.1    Park, M.2    Jeong, D.3
  • 19
    • 84986145994 scopus 로고    scopus 로고
    • Customer-relationship levels-from spurious to true relationships
    • Liljander, V., Roos, I.: Customer-Relationship Levels-from Spurious to True Relationships. Journal of Services Marketing 16(7), 593-614 (2002)
    • (2002) Journal of Services Marketing , vol.16 , Issue.7 , pp. 593-614
    • Liljander, V.1    Roos, I.2
  • 24
    • 0031498089 scopus 로고    scopus 로고
    • Buyer-supplier relationships: Alternative research approaches
    • PII S0969701297000221
    • Olsen, R., Ellram, L.: Buyer-Supplier Relationships: Alternative Research Approaches. European Journal of Purchasing and Supply Management 3(4), 221-231 (1997) (Pubitemid 127160406)
    • (1997) European Journal of Purchasing and Supply Management , vol.3 , Issue.4 , pp. 221-231
    • Olsen, R.F.1    Ellram, L.M.2
  • 25
    • 73749084072 scopus 로고    scopus 로고
    • Determinants of continuous usage intention in web analytics services
    • Park, J., Kim, J., Koh, J.: Determinants of Continuous Usage Intention in Web Analytics Services. Electronic Commerce Research and Applications 9(1), 61-72 (2010)
    • (2010) Electronic Commerce Research and Applications , vol.9 , Issue.1 , pp. 61-72
    • Park, J.1    Kim, J.2    Koh, J.3
  • 26
    • 0037507616 scopus 로고    scopus 로고
    • A cross-cultural study of switching barriers and prospensity to stay with service providers
    • DOI 10.1016/S0022-4359(03)00009-5, PII S0022435903000095
    • Patterson, P., Smith, T.: A Cross-Cultural Study of Switching Barriers and Propensity to Stay with Service Providers. Journal of Retailing 79(2), 107-120 (2003) (Pubitemid 36613888)
    • (2003) Journal of Retailing , vol.79 , Issue.2 , pp. 107-120
    • Patterson, P.G.1    Smith, T.2
  • 28
    • 43949166534 scopus 로고
    • The effects of satisfaction and structural constraints of retailer exiting, voice, loyalty, opportunism, and neglect
    • Ping, R.: The Effects of Satisfaction and Structural Constraints of Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect. Journal of Retailing 69(3), 320-352 (1993)
    • (1993) Journal of Retailing , vol.69 , Issue.3 , pp. 320-352
    • Ping, R.1
  • 29
    • 0001428789 scopus 로고
    • Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction
    • Rusbult, C., Farrell, D., Rogers, G., Mainous III, A.: Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction. Academy of Management Journal 31(3), 599-627 (1988)
    • (1988) Academy of Management Journal , vol.31 , Issue.3 , pp. 599-627
    • Rusbult, C.1    Farrell, D.2    Rogers, G.3    Mainous III, A.4
  • 30
    • 0000388533 scopus 로고
    • Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements
    • Rusbult, C., Zembrodt, I., Gunn, L.: Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Romantic Involvements. Journal of Personality and Social Psychology 43(6), 230-242 (1982)
    • (1982) Journal of Personality and Social Psychology , vol.43 , Issue.6 , pp. 230-242
    • Rusbult, C.1    Zembrodt, I.2    Gunn, L.3
  • 31
    • 0034365074 scopus 로고    scopus 로고
    • Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
    • Sharma, N., Patterson, P.: Switching Costs, Alternative Attractiveness and Experience as Moderators of Relationship Commitment in Professional, Consumer Services. International Journal of Service Industry Management 11(5), 470-490 (2000)
    • (2000) International Journal of Service Industry Management , vol.11 , Issue.5 , pp. 470-490
    • Sharma, N.1    Patterson, P.2
  • 32
    • 0032084441 scopus 로고    scopus 로고
    • A model of consumer perceptions and store loyalty intentions for a supermarket retailer
    • Sirohi, N., McLaughlin, E., Wittink, D.: A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer. Journal of Retailing 74(2), 223-245 (1998) (Pubitemid 128180608)
    • (1998) Journal of Retailing , vol.74 , Issue.2 , pp. 223-245
    • Sirohi, N.1    McLaughlin, E.W.2    Wittink, D.R.3
  • 33
    • 0003646166 scopus 로고    scopus 로고
    • Prentice-Hall, Inc., Englewood Cliffs
    • Straus, J., Frost, R.: E-marketing. Prentice-Hall, Inc., Englewood Cliffs (2001)
    • (2001) E-marketing
    • Straus, J.1    Frost, R.2
  • 35
    • 0041917681 scopus 로고    scopus 로고
    • Building brand relationships online: A comparison of two interactive applications
    • Thorbjørnsen, H., Supphellen, M., Nysveen, H., Egil, P.: Building Brand Relationships Online: A Comparison of Two Interactive Applications. Journal of Direct Marketing 16(3), 17-34 (2002)
    • (2002) Journal of Direct Marketing , vol.16 , Issue.3 , pp. 17-34
    • Thorbjørnsen, H.1    Supphellen, M.2    Nysveen, H.3    Egil, P.4
  • 37
    • 77951511906 scopus 로고
    • An Integrated Model of Buyer-Seller Relationships
    • Relationship Marketing
    • Wilson, D.: An Integrated Model of Buyer-Seller Relationships. Journal of the Academy of Marketing Science 23(4), 335-345 (1995) (Pubitemid 126007060)
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 335-345
    • Wilson, D.T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.