Design and operation of a cross-trained workforce

Workforce Cross Training

Volumn , Issue , 2007, Pages 3-63

  Bokhorst, Jos A C ^a   Slomp, Jannes ^a  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79952755526     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (43)

1. Ashkenas, R., Ulrich, D., Jick, T., and Kerr, S. 1995. The Boundaryless Organization, Jossey-Bass Publishers, San Francisco.
2. Austin, W. 1977. Equity theory and social comparison processes. In Suls, J.M. and Miller, R.L. (Eds.), Social Comparison Processes: Theoretical and Empirical Perspectives, Hemisphere, Washington, D.C.
3. Bobrowski P.M. and Park P.S. 1993. An evaluation of labor assignment rules when workers are not perfectly interchangeable. Journal of Operations Management, 11, 257-268.
4. Bokhorst J.A.C., Slomp J., and Gaalman G.J.C. 2004. On the who-rule in Dual Resource Constrained (DRC) manufacturing systems. International Journal of Production Research, 42(23), 5049-5074.
5. Bokhorst J.A.C., Slomp J., and Molleman E. 2004. Development and Evaluation of Cross-Training Policies for Manufacturing Teams. IIE Transactions, 36(10), 969-984.
6. Bokhorst, J.A.C. 2005. Shop floor design: layout, investments, cross-training and labor allocation. Ph.D. thesis. Labyrint Publications, Ridderkerk.
7. Brusco, M.J., and Johns, T.R. 1998. Staffing a multiskilled workforce with varying levels of productivity: an analysis of cross-training policies. Decision Sciences, 29, 499-515.
8. Campbell, G.M. 1999. Cross-utilization of workers whose capabilities differ. Management Science, 45(5), 722-732.
9. Carnall, C.A. 1982. Semi-autonomous work groups and the social structure of the organization. Journal of Management Studies, 19, 277-294.
10. Clark, J. 1993. Full flexibility and self-supervision in an automated factory, in J. Clark (Ed.), Human Resource Management and Technical Change, Cornwell Press Ltd, Broughton Gifford, pp. 116-136.
11. Cordery, J., Sevaston, P., Mueller, W., and Parker, S. 1993. Correlates of employee attitudes toward functional flexibility. Human Relations, 46, 705-723.
12. Fazakerley, G.M. 1976. A research report on the human aspects of group technology and cellular manufacture. International Journal of Production Research, 14, 123-134.
13. Felan, J.T., and Fry, T.D. 2001. Multi-level heterogeneous worker flexibility in a Dual Resource Constrained (DRC) job-shop. International Journal of Production Research, 39(14), 3041-3059.
14. Fry, T.D., Kher, H.V., and Malhotra, M.K. 1995. Managing worker flexibility and attrition in dual resource constrained job shops. International Journal of Production Research, 33(8), 2163-2179.
15. Gargeya, V.B., and Deane, R.H. 1996. Scheduling research in multiple resource constrained job shops: a review and critique. International Journal of Production Research, 34(8), 2077-2097.
16. Hogg, G.L., Maggard, M.J., and Phillips, D.T. 1977. Parallel-channel, Dual Resource Constrained queuing systems with heterogeneous resources. AIIE Transactions, 9(4), 352-362.
17. Hopp, W.J., and Van Oyen, M.P. 2004. Agile workforce evaluation: a framework for cross-training and coordination. IIE Transactions, 36, 919-940.
18. Hopp, W.J., Tekin, E., and Van Oyen, M.P. 2004. Benefits of skill chaining in serial production lines with cross-trained workers. Management Science, 50(1), 83-98.
19. Hottenstein, M.P., and Bowman, S.A. 1998. Cross-training and worker flexibility: a review of DRC system research. The Journal of High Technology Management Research, 9(2), 157-174.
20. Hut, J.A., and Molleman, E. 1998. Empowerment and team development. Team Performance Management Journal, 4, 53-66.
21. Jackson, S.E. 1996. The consequences of diversity in multidisciplinary work teams, in M.A.West (Ed.), Handbook of Work Group Psychology, John Wiley & Sons, New York.
22. Jellison, J., and Arkin, R. 1977. Social comparison of abilities: a self-presentation approach to decision making in groups, in Suls, J.M., and Miller, R.L. (Eds.), Social Comparison Processes: Theoretical and Empirical Perspectives, Hemisphere, Washington, D.C., pp. 235-257.
23. Jordan, W.C., and Graves, S.C. 1995. Principles on the benefits of manufacturing process flexibility. Management Science, 41, 577-594.
24. Kerr, N.L., and Bruun, S.E. 1983. Dispensability of member effort and group motivation losses: free-rider effects. Journal of Personality and Social Psychology, 44, 78-94.
25. Kher, H.V., and Malhotra, M.K. 1994. Acquiring and operationalizing worker flexibility in Dual Resource Constrained job shops with worker transfer delays and learning losses. Omega, 22, 521-533.
26. Latané, B., Williams, K., and Harkins, S. 1979. Many hands make light work: the causes and consequences of social loafing. Journal of Personality and Social Psychology, 37, 822-832.
27. Lau, D.C., and Murnighan, J.K. 1998. Demographic diversity and fault lines: the compositional dynamics of organizational groups. The Academy of Management Review, 23, 325-340.
28. Malhotra, M.K., Fry, T.D., Kher, H.V., and Donohue, J.M. 1993. The impact of learning and labor attrition of worker flexibility in dual resource constrained job shops. Decision Sciences, 24(3), 641-663.
29. Malhotra, M.K., and Kher, H.V. 1994, An evaluation of worker assignment policies in dual resource-constrained job shops with heterogeneous resources and worker transfer delays. International Journal of Production Research, 32(5), 1087-1103.
30. Molleman, E., and Slomp, J. 1999. Functional flexibility and team performance. International Journal of Production Research, 37, 1837-1858.
31. Nelson, R.T. 1967. Labor and machine limited production systems. Management Science, 13(9), 648-671.
32. Nelson, R.T. 1970. A simulation of labor efficiency and centralized assignment in a production model. Management Science, 17(2), B-97-B-106.
33. Nembhard, D.A. 2000. The effects of task complexity and experience on learning and forgetting: a field study, Human Factors, 42(2), 272-286.
34. Norman, B.A., Tharmmaphornphilas, W., Needy, K.L., Bidanda, B., and Warner, R.C. 2002. Worker assignment in cellular manufacturing considering technical and human skills. International Journal of Production Research, 40(6), 1479-1492.
35. Park, P.S., and Bobrowski, P.M. 1989. Job release and labor flexibility in a Dual Resource Constrained job shop. Journal of Operations Management, 8, 230-249.
36. Raaymakers, W.H.M., and Fransoo, J.C. 2000. Identification of aggregate resource and job set characteristics for predicting job set makespan in batch process industries. International Journal of Production Economics, 68, 137-149.
37. Rochette, R., and Sadowski, R.P. 1976. A statistical comparison of the performance of simple dispatching rules for a particular set of job shops. International Journal of Production Research, 14(1), 63-75.
38. Slomp, J. 2000. Multifunctionaliteit van mensen en machines - praktijkcasus, Internal Research Report (in Dutch).
39. Slomp J., Bokhorst J.A.C., and Molleman E. 2005. Cross-training in a cellular manufacturing environment. Computers and Industrial Engineering, 48(3), 609-624.
40. Stewart, B.D., Webster, D.B., Ahmad, S., and Matson, J.O. 1994. Mathematical models for developing a flexible workforce. International Journal of Production Economics, 36, 243-254.
41. Treleven, M. 1989. A review of dual resource constrained systems research. IIE Transactions, 21, 279-287.
42. Van den Beukel, A.L., and Molleman, E. 1998. Multifunctionality: the driving and constraining forces. Human Factors and Ergonomics in Manufacturing, 8, 303-321.
43. Wilke, H.A.M., and Meertens, R.W. 1994. Group Performance. Routledge, London.