Staffing a multiskilled workforce with varying levels of productivity: An analysis of cross-training policies

Decision Sciences

Volumn 29, Issue 2, 1998, Pages 499-515

  Brusco, Michael J ^a   Johns, Tony R ^b  

^a FLORIDA STATE UNIVERSITY   (United States)

^b CLARION UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

And operations management; Employee cross training; Labor and staff planning; Mathematical programming

Indexed keywords

EID: 0032389620     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.1998.tb01586.x     Document Type: Article

References (28)

1. Andrews, B. H., & Parsons, H. L. (1991). L.L. Bean chooses a telephone agent scheduling system. Interfaces, 19(6), 1-9.
2. Brusco, M. J., Jacobs, L. W., Bongiorno, R. J., Lyons, D. V., & Tang, B. (1995). Improving personnel scheduling at airline stations. Operations Research, 43(5), 741-751.
3. Easton, F. F., & Rossin, D. F. (1996). A stochastic goal program for employee scheduling. Decision Sciences, 27(3), 541-568.
4. Easton, F. F., Rossin, D. F., & Borders, W. S. (1992). Analysis of alternative scheduling policies for hospital nurses. Production and Operations Management, 1(2), 159-174.
5. Gaballa, A., & Pearce, W. (1979). Telephone sales manpower planning at Qantas. Interfaces, 9(3), 1-9.
6. Hollander, M., & Wolfe, D. A. (1973). Nonparametric statistical methods. New York: John Wiley.
7. Holloran, T. J., & Byrn, J. E. (1986). United Airlines station manpower planning system. Interfaces, 16(1), 39-50.
8. Jacobs, L. W., & Bechtold, S. E. (1993). Labor utilization effects of labor scheduling flexibility alternatives in a tour scheduling environment. Decision Sciences, 24(1), 148-166.
9. Johnson, S. P. (1994). The value of increasing labor flexibility through cross-training in service operations management. Proceedings of the 1994 Decision Sciences Institute Annual Meeting, Atlanta, GA.
10. Jordan, W. C., & Graves, S. C. (1995). Principles on the benefits of manufacturing process flexibility. Management Science, 41(5), 577-594.
11. Krajewski, L. J., Ritzman, L. P., & Mckenzie, J. P. (1980). Shift scheduling in a banking operation: A case application. Interfaces, 10(2), 1-8.
12. Loucks, J. S., & Jacobs, F. R. (1991). Tour scheduling and task assignment of a heterogeneous workforce. Decision Sciences, 22(4), 719-738.
13. Love, R., & Hoey, J. (1990). Management science improves fast-food operations. Interfaces, 20(2), 21-29.
14. Mabert, V. A., & Mckenzie, J. P. (1980). Improving bank operations: A case study at Banc Ohio/Ohio National Bank. Omega, 8(3), 345-354.
15. Mabert, V. A., & Showalter, M. J. (1990). Measuring the impact of part-time workers in service organizations. Journal of Operations Management, 9(2), 209-229.
16. Malhotra, M. K., Fry, T. D., Kher, H. V., & Donohue, J. M. (1993). The impact of learning and labor attrition on worker flexibility in dual resource constrained job shops. Decision Sciences, 24(3), 641-663.
17. Malhotra, M. K., & Ritzman, L. P. (1994). Scheduling flexibility in the service sector: A postal case study. Production and Operations Management, 3(2), 100-117.
18. Nelson, R. T. (1970). A simulation of labor efficiency and centralized assignment in a production model. Management Science, 17(2), 97-106.
19. Park, P. S. (1991). The examination of worker cross-training in a dual resource constrained job shop. European Journal of Operational Research, 51(2), 291-299.
20. Ritzman, L. P., Krajewski, L. J., & Showalter, M. J. (1976). The disaggregation of aggregate manpower plans. Management Science, 22(11), 1204-1214.
21. Schindler, S., & Semmel, T. (1993). Station staffing at Pan American World Airways. Interfaces, 23(3), 91-106.
22. Schrage, L. (1991). User's manual for linear, integer, and quadratic programming with LINDO, release 5.0. San Francisco: The Scientific Press.
23. Taylor, P. E., & Huxley, S. J. (1989). A break from tradition for the San Francisco police: Patrol officer scheduling using an optimization-based decision support system. Interfaces, 19(1), 4-24.
24. Thompson, G. M. (1992). Improving the utilization of front-line service delivery system personnel. Decision Sciences, 23(5), 1072-1098.
25. Thompson, G. M. (1993a). Accounting for the multi-period impact of service when determining employee requirements for labor scheduling. Journal of Operations Management, 11(3), 269-287.
26. Thompson, G. M. (1993b). Representing labor requirements in labour tour scheduling. Omega, 21(6), 657-671.
27. Warner, D. M. (1976). Scheduling nursing personnel according to nursing preference: A mathematical programming approach. Operations Research, 24(5), 842-856.
28. Willis, R. J., & Huxford, S. B. (1991). Staffing rosters with breaks-A case study. Journal of the Operational Research Society, 42(7), 727-731.