메뉴 건너뛰기




Volumn 21, Issue 2, 2011, Pages 125-153

Varieties of user-centredness: An analysis of four systems development methods

Author keywords

Human centred design; Personalization; User involvement; User participation; User centred design; Work centred design

Indexed keywords

HUMAN-CENTRED DESIGN; PERSONALIZATION; USER INVOLVEMENT; USER PARTICIPATION; USER-CENTRED DESIGN; WORK-CENTRED DESIGN;

EID: 79551491197     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2010.00351.x     Document Type: Article
Times cited : (72)

References (116)
  • 1
    • 0037495082 scopus 로고    scopus 로고
    • An exploratory investigation of user involvement in new service development
    • Alam, I. (2002) An exploratory investigation of user involvement in new service development. Journal of the Academy of Marketing Science, 30, 250-261.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , pp. 250-261
    • Alam, I.1
  • 3
    • 0033740080 scopus 로고    scopus 로고
    • Individual differences and the conundrums of user-centered design: two experiments
    • Allen, B. (2000) Individual differences and the conundrums of user-centered design: two experiments. Journal of the American Society for Information Science, 51, 508-520.
    • (2000) Journal of the American Society for Information Science , vol.51 , pp. 508-520
    • Allen, B.1
  • 4
    • 84902435611 scopus 로고    scopus 로고
    • Transforming society by transforming technology: the science and politics of participatory design
    • Asaro, P. (2000) Transforming society by transforming technology: the science and politics of participatory design. Accounting, Management and Information Technologies, 10, 257-290.
    • (2000) Accounting, Management and Information Technologies , vol.10 , pp. 257-290
    • Asaro, P.1
  • 6
    • 34548501362 scopus 로고    scopus 로고
    • Technology-use mediation: making sense of electronic communication in an organizational context
    • Bansler, J. & Havn, E. (2004) Technology-use mediation: making sense of electronic communication in an organizational context. Scandinavian Journal of Information Systems, 16, 57-84.
    • (2004) Scandinavian Journal of Information Systems , vol.16 , pp. 57-84
    • Bansler, J.1    Havn, E.2
  • 7
    • 24044550516 scopus 로고
    • Rethinking the concept of user involvement
    • Barki, H. & Hartwick, J. (1989) Rethinking the concept of user involvement. MIS Quarterly, 13, 53-63.
    • (1989) MIS Quarterly , vol.13 , pp. 53-63
    • Barki, H.1    Hartwick, J.2
  • 9
    • 0003472565 scopus 로고    scopus 로고
    • Contextual Design: Defining Customer-Centered Systems
    • Morgan Kaufmann Publishers, Inc, San Francisco, CA, USA.
    • Beyer, H. & Holtzblatt, K. (1998) Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann Publishers, Inc, San Francisco, CA, USA.
    • (1998)
    • Beyer, H.1    Holtzblatt, K.2
  • 10
    • 0012651207 scopus 로고
    • Computers and Democracy
    • eds). Avebury, Aldershot, Australia.
    • Bjerknes, G., Ehn, P. & Kyng, M. (eds)(1987) Computers and Democracy. Avebury, Aldershot, Australia.
    • (1987)
    • Bjerknes, G.1    Ehn, P.2    Kyng, M.3
  • 12
    • 0002814135 scopus 로고
    • MIS problems and failures: a socio-technical perspective
    • Bostrom, R.P. & Heinen, J.S. (1977) MIS problems and failures: a socio-technical perspective. MIS Quarterly, 1, 17-32.
    • (1977) MIS Quarterly , vol.1 , pp. 17-32
    • Bostrom, R.P.1    Heinen, J.S.2
  • 13
    • 0027886478 scopus 로고
    • The management of end-user computing; status and direction
    • Brancheau, J.C. & Brown, C.V. (1993) The management of end-user computing; status and direction. ACM Computing Surveys, 25, 437-482.
    • (1993) ACM Computing Surveys , vol.25 , pp. 437-482
    • Brancheau, J.C.1    Brown, C.V.2
  • 15
    • 79551470060 scopus 로고    scopus 로고
    • A case study of user participation in the information systems development process. In: Proceedings of 18th International Conference on Information Systems (ICIS) - Atlanta, Georgia, USA.
    • Butler, T. & Fitzgerald, B. (1997) A case study of user participation in the information systems development process. In: Proceedings of 18th International Conference on Information Systems (ICIS), pp. 411-426. Atlanta, Georgia, USA.
    • (1997) , pp. 411-426
    • Butler, T.1    Fitzgerald, B.2
  • 16
    • 0242567703 scopus 로고    scopus 로고
    • Encountering others: reciprocal openings in participatory design and user-centered design
    • Carroll, J.M. (1996) Encountering others: reciprocal openings in participatory design and user-centered design. Human-Computer Interaction, 11, 285-290.
    • (1996) Human-Computer Interaction , vol.11 , pp. 285-290
    • Carroll, J.M.1
  • 17
    • 0004030933 scopus 로고
    • Soft Systems Methodology in Action
    • John Wiley & Sons, Chichester, UK.
    • Checkland, P. & Scholes, J. (1990) Soft Systems Methodology in Action. John Wiley & Sons, Chichester, UK.
    • (1990)
    • Checkland, P.1    Scholes, J.2
  • 18
    • 0028015503 scopus 로고
    • Computing at work: empowering action by 'low-level users'
    • Clement, A. (1994) Computing at work: empowering action by 'low-level users'. Communications of the ACM, 37, 52-63.
    • (1994) Communications of the ACM , vol.37 , pp. 52-63
    • Clement, A.1
  • 19
    • 0003818272 scopus 로고    scopus 로고
    • The Inmates Are Running the Asylum: Why High-Tech Products Drive Is Crazy and How to Restore Sanity
    • Macmillan, Indianapolis, IN, USA.
    • Cooper, A. (1999) The Inmates Are Running the Asylum: Why High-Tech Products Drive Is Crazy and How to Restore Sanity. Macmillan, Indianapolis, IN, USA.
    • (1999)
    • Cooper, A.1
  • 20
    • 0345065482 scopus 로고
    • The Social and Interactional Dimensions of Human-Computer Interfaces
    • In:, Thomas, P.J. (ed.) - Cambridge University Press, Cambridge, UK.
    • Cooper, C. & Bowers, J. (1995) Representing the users: notes on the disciplinary rhetoric of human-computer interaction. In: The Social and Interactional Dimensions of Human-Computer Interfaces, Thomas, P.J. (ed.), pp. 48-66. Cambridge University Press, Cambridge, UK.
    • (1995) Representing the users: notes on the disciplinary rhetoric of human-computer interaction , pp. 48-66
    • Cooper, C.1    Bowers, J.2
  • 21
    • 0003851989 scopus 로고    scopus 로고
    • About Face 2.0. The Essentials of Interaction Design
    • Wiley Publishing, Inc., Indianapolis, IN, USA.
    • Cooper, A. & Reimann, R. (2003) About Face 2.0. The Essentials of Interaction Design. Wiley Publishing, Inc., Indianapolis, IN, USA.
    • (2003)
    • Cooper, A.1    Reimann, R.2
  • 22
    • 0030287183 scopus 로고    scopus 로고
    • User involvement in the systems designs process - a practical guide for users
    • Damodaran, L. (1996) User involvement in the systems designs process - a practical guide for users. Behaviour & Information Technology, 15, 363-377.
    • (1996) Behaviour & Information Technology , vol.15 , pp. 363-377
    • Damodaran, L.1
  • 23
    • 0030385048 scopus 로고    scopus 로고
    • User analysis in HCI - the historical lessons from individual differences research
    • Dillon, A. & Watson, C. (1996) User analysis in HCI - the historical lessons from individual differences research. International Journal of Human-Computer Studies, 45, 619-637.
    • (1996) International Journal of Human-Computer Studies , vol.45 , pp. 619-637
    • Dillon, A.1    Watson, C.2
  • 24
    • 0242489520 scopus 로고    scopus 로고
    • The appropriation of interactive technologies: some lessons from placeless documents
    • Dourish, P. (2003) The appropriation of interactive technologies: some lessons from placeless documents. Computer Supported Cooperative Work, 12, 465-490.
    • (2003) Computer Supported Cooperative Work , vol.12 , pp. 465-490
    • Dourish, P.1
  • 25
    • 4444239574 scopus 로고    scopus 로고
    • Toward a comprehensive framework: EUC research issues and trends (1990-2000)
    • Downey, J.P. (2004) Toward a comprehensive framework: EUC research issues and trends (1990-2000). Journal of Organizational and End User Computing, 16, 1-16.
    • (2004) Journal of Organizational and End User Computing , vol.16 , pp. 1-16
    • Downey, J.P.1
  • 26
    • 0003480566 scopus 로고
    • Information Technology and Organizational Change
    • Taylor & Francis, London, UK.
    • Eason, K. (1988) Information Technology and Organizational Change. Taylor & Francis, London, UK.
    • (1988)
    • Eason, K.1
  • 27
    • 0003496494 scopus 로고
    • Work-Oriented Design of Computer Artifacts
    • Arbetslivscentrum, Stockholm, Sweden.
    • Ehn, P. (1988) Work-Oriented Design of Computer Artifacts. Arbetslivscentrum, Stockholm, Sweden.
    • (1988)
    • Ehn, P.1
  • 29
    • 0002739762 scopus 로고
    • Approaches to Prototyping: Proceedings of the Working Conference on Prototyping
    • In:, Budde, R., Kuhlenkamp, K., Mathiassen, L. & Züllighoven, H. (eds) - Springer-Verlag, Berlin, Germany.
    • Floyd, C. (1984) A systematic look at prototyping. In: Approaches to Prototyping: Proceedings of the Working Conference on Prototyping, Budde, R., Kuhlenkamp, K., Mathiassen, L. & Züllighoven, H. (eds), pp. 1-18. Springer-Verlag, Berlin, Germany.
    • (1984) A systematic look at prototyping , pp. 1-18
    • Floyd, C.1
  • 30
    • 0037810251 scopus 로고    scopus 로고
    • Satisfying heterogeneous user needs via innovation toolkits: the case of Apache security software
    • Franke, N. & von Hippel, E. (2003) Satisfying heterogeneous user needs via innovation toolkits: the case of Apache security software. Research Policy, 32, 1199-1215.
    • (2003) Research Policy , vol.32 , pp. 1199-1215
    • Franke, N.1    von Hippel, E.2
  • 31
    • 22144466944 scopus 로고    scopus 로고
    • Modeling human behavior in user-adaptive systems: recent advances using soft computing techniques
    • Frias-Martinez, E., Magoulas, G., Chen, S. & Macredie, R. (2005) Modeling human behavior in user-adaptive systems: recent advances using soft computing techniques. Expert Systems with Applications, 29, 320-329.
    • (2005) Expert Systems with Applications , vol.29 , pp. 320-329
    • Frias-Martinez, E.1    Magoulas, G.2    Chen, S.3    Macredie, R.4
  • 32
    • 24644466488 scopus 로고    scopus 로고
    • Information technology and culture: identifying fragmentary and holistic perspectives of culture
    • Gallivan, M. & Srite, M. (2005) Information technology and culture: identifying fragmentary and holistic perspectives of culture. Information and Organization, 15, 295-338.
    • (2005) Information and Organization , vol.15 , pp. 295-338
    • Gallivan, M.1    Srite, M.2
  • 33
    • 1842430437 scopus 로고    scopus 로고
    • User-centred design and the normative politics of technology
    • Garretty, K. & Badham, R. (2004) User-centred design and the normative politics of technology. Science, Technology & Human Values, 29, 191-212.
    • (2004) Science, Technology & Human Values , vol.29 , pp. 191-212
    • Garretty, K.1    Badham, R.2
  • 34
    • 0030419687 scopus 로고    scopus 로고
    • Mapping Actors and agendas: political frameworks of systems design and participation
    • Gärtner, J. & Wagner, I. (1996) Mapping Actors and agendas: political frameworks of systems design and participation. Human-Computer Interaction, 11, 187-214.
    • (1996) Human-Computer Interaction , vol.11 , pp. 187-214
    • Gärtner, J.1    Wagner, I.2
  • 35
    • 33749671711 scopus 로고    scopus 로고
    • Human-centered vs. user-centered approaches to information systems design
    • Gasson, S. (2003) Human-centered vs. user-centered approaches to information systems design. Journal of Information Technology Theory and Applications, 5, 29-46.
    • (2003) Journal of Information Technology Theory and Applications , vol.5 , pp. 29-46
    • Gasson, S.1
  • 37
    • 0022038089 scopus 로고
    • Designing for usability: key principles and what designers think
    • Gould, J.D. & Lewis, C. (1985) Designing for usability: key principles and what designers think. Communications of the ACM, 28, 300-311.
    • (1985) Communications of the ACM , vol.28 , pp. 300-311
    • Gould, J.D.1    Lewis, C.2
  • 38
    • 0003699807 scopus 로고
    • Design at Work. Cooperative Design of Computer Systems
    • eds) Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • Greenbaum, J. & Kyng, M. (eds) (1991) Design at Work. Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • (1991)
    • Greenbaum, J.1    Kyng, M.2
  • 39
    • 0003438491 scopus 로고    scopus 로고
    • The Machine at Work. Technology, Work and Organization
    • Polity Press, Cambridge, UK.
    • Grint, K. & Woolgar, S. (1997) The Machine at Work. Technology, Work and Organization. Polity Press, Cambridge, UK.
    • (1997)
    • Grint, K.1    Woolgar, S.2
  • 40
    • 0026140272 scopus 로고
    • Interactive systems: bridging the gaps between developers and users
    • Grudin, J. (1991) Interactive systems: bridging the gaps between developers and users. IEEE Computer, 24, 59-69.
    • (1991) IEEE Computer , vol.24 , pp. 59-69
    • Grudin, J.1
  • 43
    • 84986131311 scopus 로고    scopus 로고
    • Guest editors' introduction: actor-network theory and information systems: what's so special
    • Hanseth, O., Aanestad, M. & Berg, M. (2004) Guest editors' introduction: actor-network theory and information systems: what's so special. Information Technology & People, 17, 116-123.
    • (2004) Information Technology & People , vol.17 , pp. 116-123
    • Hanseth, O.1    Aanestad, M.2    Berg, M.3
  • 44
    • 0040348569 scopus 로고    scopus 로고
    • The power behind empowerment: implications for research and practice
    • Hardy, C. & Leiba-O'Sullivan, S. (1998) The power behind empowerment: implications for research and practice. Human Relations, 51, 451-483.
    • (1998) Human Relations , vol.51 , pp. 451-483
    • Hardy, C.1    Leiba-O'Sullivan, S.2
  • 45
    • 79551477136 scopus 로고
    • Human Choice and Computers
    • In:, Mumford, E. & Sackman, H. (eds) - North-Holland Publishing Company, Amsterdam, the Netherlands.
    • Hedberg, B. (1975) Computer systems to support industrial democracy. In: Human Choice and Computers, Mumford, E. & Sackman, H. (eds), pp. 211-230. North-Holland Publishing Company, Amsterdam, the Netherlands.
    • (1975) Computer systems to support industrial democracy , pp. 211-230
    • Hedberg, B.1
  • 46
    • 79551496316 scopus 로고
    • Approaches to user-centered information systems. Report A 55, University of Turku, Department of Computer Science, 1989 (PhD dissertation).
    • Hellman, R. (1989) Approaches to user-centered information systems. Report A 55, University of Turku, Department of Computer Science, 1989 (PhD dissertation).
    • (1989)
    • Hellman, R.1
  • 47
    • 0002137352 scopus 로고
    • Symbolism and information systems development: myth metaphor and magic
    • Hirschheim, R. & Newman, M. (1991) Symbolism and information systems development: myth metaphor and magic. Information Systems Research, 2, 29-62.
    • (1991) Information Systems Research , vol.2 , pp. 29-62
    • Hirschheim, R.1    Newman, M.2
  • 48
    • 0037212664 scopus 로고    scopus 로고
    • Paradoxes of participatory practices: the Janus role of the systems developer
    • Howcroft, D. & Wilson, M. (2003) Paradoxes of participatory practices: the Janus role of the systems developer. Information and Organization, 13, 1-24.
    • (2003) Information and Organization , vol.13 , pp. 1-24
    • Howcroft, D.1    Wilson, M.2
  • 49
    • 79551496883 scopus 로고
    • Evolutionary Information Systems
    • In:, Hawgood, J. (ed.) - North-Holland, Amsterdam, the Netherlands.
    • Iivari, J. (1982) Taxonomy of the experimental and evolutionary approaches to systemeering. In: Evolutionary Information Systems, Hawgood, J. (ed.), pp. 101-119. North-Holland, Amsterdam, the Netherlands.
    • (1982) Taxonomy of the experimental and evolutionary approaches to systemeering , pp. 101-119
    • Iivari, J.1
  • 50
    • 0039058765 scopus 로고
    • Implementability of in-house developed vs. application package based information systems
    • Iivari, J. (1990) Implementability of in-house developed vs. application package based information systems. Data Base, 21, 1-10.
    • (1990) Data Base , vol.21 , pp. 1-10
    • Iivari, J.1
  • 51
    • 79551492503 scopus 로고    scopus 로고
    • Discourses on 'culture' and 'usability work' in software product development. Acta Universitatis Ouluensis, Series A, Scientiae rerum naturalium nro 457.
    • Iivari, N. (2006a) Discourses on 'culture' and 'usability work' in software product development. Acta Universitatis Ouluensis, Series A, Scientiae rerum naturalium nro 457.
    • (2006)
    • Iivari, N.1
  • 52
    • 34547159279 scopus 로고    scopus 로고
    • Proceedings of the 4th Nordic Conference on Human Computer Interaction
    • In:, Morch, A., Morgan, K., Bratteig, T., Ghosh, G. & Svanaes, D. (eds) - ACM: New York, USA, Oslo, Norway. October.
    • Iivari, N. (2006b) Understanding the work of an HCI practitioner. In: Proceedings of the 4th Nordic Conference on Human Computer Interaction, Morch, A., Morgan, K., Bratteig, T., Ghosh, G. & Svanaes, D. (eds), pp. 184-194. ACM: New York, USA, Oslo, Norway. October.
    • (2006) Understanding the work of an HCI practitioner , pp. 184-194
    • Iivari, N.1
  • 53
    • 79551498486 scopus 로고    scopus 로고
    • ISO 13407 Human-centered design processes for interactive systems. International Standard.
    • ISO 13407 (1999) Human-centered design processes for interactive systems. International Standard.
    • (1999)
  • 54
    • 79551482690 scopus 로고    scopus 로고
    • ISO 9241-11 Ergonomic requirements for office work with visual display terminals (VDT)s - Part 11 Guidance on Usability. International Standard.
    • ISO 9241-11 (1998) Ergonomic requirements for office work with visual display terminals (VDT)s - Part 11 Guidance on Usability. International Standard.
    • (1998)
  • 55
    • 27544454311 scopus 로고    scopus 로고
    • Nuances of human-centredeness in information systems development. Proceedings of 38th Hawaii International Conference of System Sciences (HICSS38). January 2005, Hawaii.
    • Isomäki, H. & Pekkola, S. (2005) Nuances of human-centredeness in information systems development. Proceedings of 38th Hawaii International Conference of System Sciences (HICSS38). January 2005, Hawaii.
    • (2005)
    • Isomäki, H.1    Pekkola, S.2
  • 56
    • 33749685339 scopus 로고
    • A role of a user in the development and maintenance of an information system: empirical and theoretical findings
    • Järvinen, P. (1982) A role of a user in the development and maintenance of an information system: empirical and theoretical findings. Computing Personnel, 9, 3-10.
    • (1982) Computing Personnel , vol.9 , pp. 3-10
    • Järvinen, P.1
  • 57
    • 79551502087 scopus 로고    scopus 로고
    • Making user-centred design common sense: striving for an unambiguous and communicative UCD process model. Proceedings of NordiCHI, Aarhus, Denmark.
    • Jokela, T. (2002) Making user-centred design common sense: striving for an unambiguous and communicative UCD process model. Proceedings of NordiCHI, Aarhus, Denmark.
    • (2002)
    • Jokela, T.1
  • 58
    • 77953852690 scopus 로고    scopus 로고
    • The standard of user-centered design and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11. Proceedings of CLIHC 2003, Rio de Janeiro, Brazil.
    • Jokela, T., Iivari, N., Matero, J. & Karukka, M. (2003) The standard of user-centered design and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11. Proceedings of CLIHC 2003, Rio de Janeiro, Brazil.
    • (2003)
    • Jokela, T.1    Iivari, N.2    Matero, J.3    Karukka, M.4
  • 59
    • 35348877228 scopus 로고    scopus 로고
    • Gidden's structuration theory and information systems research
    • Jones, M. & Karsten, E. (2008) Gidden's structuration theory and information systems research. MIS Quarterly, 32, 127-157.
    • (2008) MIS Quarterly , vol.32 , pp. 127-157
    • Jones, M.1    Karsten, E.2
  • 60
    • 0031185367 scopus 로고    scopus 로고
    • Evolving the scope of user-centered design
    • Karat, J. (1997) Evolving the scope of user-centered design. Communications of the ACM, 40, 33-38.
    • (1997) Communications of the ACM , vol.40 , pp. 33-38
    • Karat, J.1
  • 62
    • 1342323626 scopus 로고    scopus 로고
    • The evolution of user-centered focus in human-computer interaction field
    • Karat, J. & Karat, C.M. (2003) The evolution of user-centered focus in human-computer interaction field. IBM Systems Journal, 42, 532-541.
    • (2003) IBM Systems Journal , vol.42 , pp. 532-541
    • Karat, J.1    Karat, C.M.2
  • 63
    • 0004174504 scopus 로고
    • Decision Support Systems: An Organizational Perspective
    • Addision-Wesley, Reading, MA, USA.
    • Keen, P.G.W. & Scott Morton, M. (1978) Decision Support Systems: An Organizational Perspective. Addision-Wesley, Reading, MA, USA.
    • (1978)
    • Keen, P.G.W.1    Scott Morton, M.2
  • 66
    • 84895162052 scopus 로고    scopus 로고
    • The enactments and consequences of token, shared, and compliant participation in information systems development
    • Kirsch, L.J. & Beath, C.M. (1996) The enactments and consequences of token, shared, and compliant participation in information systems development. Accounting, Management and Information Technologies, 6, 221-254.
    • (1996) Accounting, Management and Information Technologies , vol.6 , pp. 221-254
    • Kirsch, L.J.1    Beath, C.M.2
  • 68
    • 0022813872 scopus 로고
    • Establishing user-centered criteria for information systems: a software ergonomics perspective
    • Knittle, D.L., Ruth, S. & Patton Gardner, E. (1986) Establishing user-centered criteria for information systems: a software ergonomics perspective. Information & Management, 11, 163-172.
    • (1986) Information & Management , vol.11 , pp. 163-172
    • Knittle, D.L.1    Ruth, S.2    Patton Gardner, E.3
  • 69
    • 0347164897 scopus 로고    scopus 로고
    • Personalized hypermedia and international privacy
    • Kobsa, A. (2002) Personalized hypermedia and international privacy. Communications of the ACM, 45, 64-67.
    • (2002) Communications of the ACM , vol.45 , pp. 64-67
    • Kobsa, A.1
  • 70
    • 0001290002 scopus 로고    scopus 로고
    • Personalized hypermedia presentation techniques for improving online customer relationships
    • Kobsa, A., Koenemann, J. & Pohl, W. (2001) Personalized hypermedia presentation techniques for improving online customer relationships. Knowledge Engineering Review, 16, 111-155.
    • (2001) Knowledge Engineering Review , vol.16 , pp. 111-155
    • Kobsa, A.1    Koenemann, J.2    Pohl, W.3
  • 71
    • 0002993699 scopus 로고    scopus 로고
    • A user-centered design approach to personalization
    • Kramer, J., Noronha, S. & Vergo, J. (2000) A user-centered design approach to personalization. Communications of the ACM, 43, 45-48.
    • (2000) Communications of the ACM , vol.43 , pp. 45-48
    • Kramer, J.1    Noronha, S.2    Vergo, J.3
  • 72
    • 0037273087 scopus 로고    scopus 로고
    • User involvement: a review of the benefits and challenges
    • Kujala, S. (2003) User involvement: a review of the benefits and challenges. Behaviour & Information Technology, 22, 1-16.
    • (2003) Behaviour & Information Technology , vol.22 , pp. 1-16
    • Kujala, S.1
  • 73
    • 0028060702 scopus 로고
    • The Proceedings of the Conference on Human Factors in Computing Systems
    • In:, Adelson, B., Dumais, S. & Olson, J. (eds) - ACM, New York, USA.
    • Kyng, M. (1994) Scandinavian design: users in product development. In: The Proceedings of the Conference on Human Factors in Computing Systems, Adelson, B., Dumais, S. & Olson, J. (eds), pp. 3-9. ACM, New York, USA.
    • (1994) Scandinavian design: users in product development , pp. 3-9
    • Kyng, M.1
  • 75
    • 0011343490 scopus 로고
    • Information Systems Development: A Systematic Approach
    • Prentice-Hall, Englewood Cliffs, NJ, USA.
    • Lundeberg, M., Goldkuhl, G. & Nilsson, A. (1981) Information Systems Development: A Systematic Approach. Prentice-Hall, Englewood Cliffs, NJ, USA.
    • (1981)
    • Lundeberg, M.1    Goldkuhl, G.2    Nilsson, A.3
  • 76
    • 85041751780 scopus 로고
    • User-tailorable systems: pressing the issues with buttons. Proc. ACM Conf. Human Factors in Computing Systems CHI'90 - Seattle, WA.
    • MacLean, A., Carter, K., Lovstrand, L. & Moran, T. (1990) User-tailorable systems: pressing the issues with buttons. Proc. ACM Conf. Human Factors in Computing Systems CHI'90, pp. 175-182. Seattle, WA.
    • (1990) , pp. 175-182
    • MacLean, A.1    Carter, K.2    Lovstrand, L.3    Moran, T.4
  • 77
    • 0020765012 scopus 로고
    • Power, Politics, and MIS Implementation
    • Markus, L. (1983) Power, Politics, and MIS Implementation. Communications of the ACM, 26, 430-444.
    • (1983) Communications of the ACM , vol.26 , pp. 430-444
    • Markus, L.1
  • 78
    • 0012741362 scopus 로고    scopus 로고
    • A design theory for systems that support emergent knowledge processes
    • Markus, M., Majchrzak, A. & Gasser, L. (2002) A design theory for systems that support emergent knowledge processes. MIS Quarterly, 26, 179-212.
    • (2002) MIS Quarterly , vol.26 , pp. 179-212
    • Markus, M.1    Majchrzak, A.2    Gasser, L.3
  • 79
    • 33749667926 scopus 로고    scopus 로고
    • Participation in development and implementation - updating an old, tired concept for today's IS contexts
    • Markus, M.L. & Mao, Y. (2004) Participation in development and implementation - updating an old, tired concept for today's IS contexts. Journal of the Association for Information Systems, 5, 514-544.
    • (2004) Journal of the Association for Information Systems , vol.5 , pp. 514-544
    • Markus, M.L.1    Mao, Y.2
  • 80
    • 84934933083 scopus 로고
    • Information technology and organizational change: causal structure in theory and research
    • Markus, M.L. & Robey, D. (1988) Information technology and organizational change: causal structure in theory and research. Management Science, 34, 583-598.
    • (1988) Management Science , vol.34 , pp. 583-598
    • Markus, M.L.1    Robey, D.2
  • 81
    • 0003851994 scopus 로고    scopus 로고
    • The Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design
    • Morgan Kaufmann Publishers, Inc, San Francisco, CA, USA.
    • Mayhew, D.J. (1999) The Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design. Morgan Kaufmann Publishers, Inc, San Francisco, CA, USA.
    • (1999)
    • Mayhew, D.J.1
  • 82
    • 57549091772 scopus 로고    scopus 로고
    • Technology as experience
    • McCarthy, J. & Wright, P. (2004) Technology as experience. Interactions, 11, 42-43.
    • (2004) Interactions , vol.11 , pp. 42-43
    • McCarthy, J.1    Wright, P.2
  • 83
    • 0004024199 scopus 로고
    • Designing Human Systems for New Technology. The ETHICS Method
    • Manchester Business School, Manchester, UK.
    • Mumford, E. (1983) Designing Human Systems for New Technology. The ETHICS Method. Manchester Business School, Manchester, UK.
    • (1983)
    • Mumford, E.1
  • 84
    • 85015903612 scopus 로고    scopus 로고
    • Designing in the dark: the changing user-developer relationship in information systems development. Proceedings of 18th International Conference on Information Systems (ICIS) - Atlanta, Georgia, USA, 1997.
    • Nandhakumar, J. & Jones, M. (1997) Designing in the dark: the changing user-developer relationship in information systems development. Proceedings of 18th International Conference on Information Systems (ICIS), pp. 75-88. Atlanta, Georgia, USA, 1997.
    • (1997) , pp. 75-88
    • Nandhakumar, J.1    Jones, M.2
  • 85
    • 0004257599 scopus 로고
    • Usability Engineering
    • Academic Press, Boston, MA, USA.
    • Nielsen, J. (1993) Usability Engineering. Academic Press, Boston, MA, USA.
    • (1993)
    • Nielsen, J.1
  • 86
    • 79551479689 scopus 로고    scopus 로고
    • Talking about change: an analysis of participative discourse amongst IT operations personnel. Proceedings of 10th Australasian Conference on Information Systems -
    • Nielsen, S. (1999) Talking about change: an analysis of participative discourse amongst IT operations personnel. Proceedings of 10th Australasian Conference on Information Systems, pp. 691-702.
    • (1999) , pp. 691-702
    • Nielsen, S.1
  • 87
    • 0002292167 scopus 로고
    • User-Centered Design: New Perspectives in Human-Computer Interaction
    • In:, Norman, D.A. & Draper, S.W. (eds) - Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • Norman, D.A. (1986) Cognitive engineering. In: User-Centered Design: New Perspectives in Human-Computer Interaction, Norman, D.A. & Draper, S.W. (eds), pp. 31-61. Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • (1986) Cognitive engineering , pp. 31-61
    • Norman, D.A.1
  • 88
    • 0003921149 scopus 로고
    • The Psychology of Everyday Things
    • Basic Books, New York, USA.
    • Norman, D.A. (1988) The Psychology of Everyday Things. Basic Books, New York, USA.
    • (1988)
    • Norman, D.A.1
  • 89
    • 33746090946 scopus 로고    scopus 로고
    • Human-centered design considered harmful
    • Norman, D.A. (2005) Human-centered design considered harmful. Interactions, 12, 14-19.
    • (2005) Interactions , vol.12 , pp. 14-19
    • Norman, D.A.1
  • 90
    • 84970353673 scopus 로고
    • Paradoxes participation: textual analysis and organizational change
    • O'Connor, E. (1995) Paradoxes participation: textual analysis and organizational change. Organization Studies, 16, 769-803.
    • (1995) Organization Studies , vol.16 , pp. 769-803
    • O'Connor, E.1
  • 91
    • 0030509337 scopus 로고    scopus 로고
    • Improvising organizational transformations over time: a situated change perspective
    • Orlikowski, W.J. (1996) Improvising organizational transformations over time: a situated change perspective. Information Systems Research, 7, 63-92.
    • (1996) Information Systems Research , vol.7 , pp. 63-92
    • Orlikowski, W.J.1
  • 92
    • 0028409472 scopus 로고
    • Technological frames: making sense of information technology in organizations
    • Orlikowski, W.J. & Gash, D.C. (1994) Technological frames: making sense of information technology in organizations. ACM Transactions on Information Systems, 12, 174-207.
    • (1994) ACM Transactions on Information Systems , vol.12 , pp. 174-207
    • Orlikowski, W.J.1    Gash, D.C.2
  • 93
    • 0003750665 scopus 로고
    • Managing New Office Technology, An Organizational Strategy
    • The Free Press, New York, USA.
    • Pava, C. (1983) Managing New Office Technology, An Organizational Strategy. The Free Press, New York, USA.
    • (1983)
    • Pava, C.1
  • 94
    • 23744482679 scopus 로고    scopus 로고
    • Personalization, interaction, and navigation in rich multimedia documents for print-disabled users
    • Petrie, H.L., Weber, G. & Fisher, W. (2005) Personalization, interaction, and navigation in rich multimedia documents for print-disabled users. IBM Systems Journal, 44, 629-635.
    • (2005) IBM Systems Journal , vol.44 , pp. 629-635
    • Petrie, H.L.1    Weber, G.2    Fisher, W.3
  • 95
    • 79551493044 scopus 로고    scopus 로고
    • From tailoring to appropriation support: negotiating groupware usage. Doctoral thesis, Department of Information Processing Science, University of Oulu.
    • Pipek, V. (2005) From tailoring to appropriation support: negotiating groupware usage. Doctoral thesis, Department of Information Processing Science, University of Oulu.
    • (2005)
    • Pipek, V.1
  • 96
    • 0036270584 scopus 로고    scopus 로고
    • Introduction to the special issue on activity theory and the practice of design
    • Redmiles, D. (2002) Introduction to the special issue on activity theory and the practice of design. Computer Supported Cooperative Work, 11, 1-11.
    • (2002) Computer Supported Cooperative Work , vol.11 , pp. 1-11
    • Redmiles, D.1
  • 97
    • 0345968953 scopus 로고
    • Cultural analysis of the organizational consequences of information technology
    • Robey, D. & Azevedo, A. (1994) Cultural analysis of the organizational consequences of information technology. Accounting, Management & Information Technology, 4, 23-37.
    • (1994) Accounting, Management & Information Technology , vol.4 , pp. 23-37
    • Robey, D.1    Azevedo, A.2
  • 98
    • 0033422813 scopus 로고    scopus 로고
    • Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implications
    • Robey, D. & Boudreau, M. (1999) Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implications. Information Systems Research, 10, 167-185.
    • (1999) Information Systems Research , vol.10 , pp. 167-185
    • Robey, D.1    Boudreau, M.2
  • 99
    • 0003791310 scopus 로고    scopus 로고
    • Usability Engineering: Scenario-Based Development of Human-Computer Interaction
    • Morgan-Kaufman, San Francisco, CA, USA.
    • Rosson, M.B. & Carroll, J. (2002) Usability Engineering: Scenario-Based Development of Human-Computer Interaction. Morgan-Kaufman, San Francisco, CA, USA.
    • (2002)
    • Rosson, M.B.1    Carroll, J.2
  • 101
    • 0003803719 scopus 로고
    • Participatory Design: Principles and Practices
    • eds) Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • Schuler, D. & Namioka, A. (eds) (1993) Participatory Design: Principles and Practices. Lawrence Erlbaum Associates, Hillsdale, NJ, USA.
    • (1993)
    • Schuler, D.1    Namioka, A.2
  • 103
    • 10044239179 scopus 로고    scopus 로고
    • The obstacles and myths of usability and software engineering
    • Seffah, A. & Metzker, E. (2004) The obstacles and myths of usability and software engineering. Communications of the ACM, 47, 71-76.
    • (2004) Communications of the ACM , vol.47 , pp. 71-76
    • Seffah, A.1    Metzker, E.2
  • 104
    • 33750624043 scopus 로고    scopus 로고
    • Distributed, intelligent, interactive visualization and exploration of time-oriented clinical data and their abstractions
    • Shahar, Y., Goren-Bar, D., Boatz, D. & Tahana, G. (2006) Distributed, intelligent, interactive visualization and exploration of time-oriented clinical data and their abstractions. Artificial Intelligence in Medicine, 38, 115-135.
    • (2006) Artificial Intelligence in Medicine , vol.38 , pp. 115-135
    • Shahar, Y.1    Goren-Bar, D.2    Boatz, D.3    Tahana, G.4
  • 105
    • 0038303608 scopus 로고    scopus 로고
    • A Scandinavian challenge, a US response: methodological assumptions in Scandinavian and US prototyping approaches. Proceedings of SIGDOC -
    • Spinuzzi, C. (2002) A Scandinavian challenge, a US response: methodological assumptions in Scandinavian and US prototyping approaches. Proceedings of SIGDOC, pp. 208-215.
    • (2002) , pp. 208-215
    • Spinuzzi, C.1
  • 106
  • 108
    • 33747818603 scopus 로고    scopus 로고
    • Articulation of information requirements for personalized knowledge construction
    • Sun, L. & Ousmanou, K. (2006) Articulation of information requirements for personalized knowledge construction. Requirements Engineering, 11, 279-293.
    • (2006) Requirements Engineering , vol.11 , pp. 279-293
    • Sun, L.1    Ousmanou, K.2
  • 110
    • 0003503786 scopus 로고
    • Information Systems Implementation, Bridging the Gap between Design and Utilization
    • Irwin, Homewood, IL, USA.
    • Swanson, E.B. (1988) Information Systems Implementation, Bridging the Gap between Design and Utilization. Irwin, Homewood, IL, USA.
    • (1988)
    • Swanson, E.B.1
  • 111
    • 0031699801 scopus 로고    scopus 로고
    • The work of IT system developers in context: an organizational case study
    • Symon, G. (1998) The work of IT system developers in context: an organizational case study. Human-Computer Interaction, 13, 37-71.
    • (1998) Human-Computer Interaction , vol.13 , pp. 37-71
    • Symon, G.1
  • 112
    • 33745210232 scopus 로고    scopus 로고
    • Human-Computer Interaction: Developing Effective Organizational Information Systems
    • John Wiley & Sons, Inc, Hoboken, NJ, USA.
    • Te'eni, D., Carey, J. & Zhang, P. (2007) Human-Computer Interaction: Developing Effective Organizational Information Systems. John Wiley & Sons, Inc, Hoboken, NJ, USA.
    • (2007)
    • Te'eni, D.1    Carey, J.2    Zhang, P.3
  • 113
    • 45849151371 scopus 로고    scopus 로고
    • User-centered design techniques for a computerised antibiotic decision support system in an intensive care unit
    • Thursky, K.A. & Mahemoff, M. (2007) User-centered design techniques for a computerised antibiotic decision support system in an intensive care unit. International Journal of Medical Informatics, 76, 760-768.
    • (2007) International Journal of Medical Informatics , vol.76 , pp. 760-768
    • Thursky, K.A.1    Mahemoff, M.2
  • 114
    • 78650860855 scopus 로고    scopus 로고
    • Development and evaluation of a customer-centered ERP implementation method
    • Vilpola, I. (2009) Development and evaluation of a customer-centered ERP implementation method. Journal of Information Technology Theory and Application, 9, 1-21.
    • (2009) Journal of Information Technology Theory and Application , vol.9 , pp. 1-21
    • Vilpola, I.1
  • 115
    • 84895342169 scopus 로고    scopus 로고
    • Future Interaction Design
    • In:, Pirhonen, A., Isomäki, H., Roast, C. & Saariluoma, P. (eds) - Springer, London, UK.
    • Wright, P. & McCarthy, J. (2005) The value of the novel in designing for experience. In: Future Interaction Design, Pirhonen, A., Isomäki, H., Roast, C. & Saariluoma, P. (eds), pp. 9-30. Springer, London, UK.
    • (2005) The value of the novel in designing for experience , pp. 9-30
    • Wright, P.1    McCarthy, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.