Personalizing the user experience on ibm.com

IBM Systems Journal

Volumn 42, Issue 4, 2003, Pages 686-701

  Karat, Clare Marie ^a   Brodie, Carolyn ^a   Karat, John ^a   Vergo, John ^a   Alpert, Sherman R ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; HEURISTIC METHODS; INFORMATION MANAGEMENT; LAPTOP COMPUTERS; PERSONNEL; SOFTWARE PROTOTYPING; USABILITY ENGINEERING;

PERSONALIZATION POLICY; PERSONALIZATION VALUE SPACE (PVS); USER-CENTERED DESIGNS;

WORLD WIDE WEB;

EID: 1342323619     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.424.0686     Document Type: Article

References (24)

1. P. Brusilovsky and M. T. Maybury, "From Adaptive Hypermedia to the Adaptive Web," Communications of the ACM 45, No. 5, 31-33 (2002).
2. R. Burke, "Integrating Knowledge-Based and Collaborative Filtering," Proceedings of AAAI 1999 Workshop on AI for Electronic Commerce (AIEC99), (1999), pp. 14-20.
3. B. J. Schafer, J. Konstan, and J. Riedl, "Recommender Systems in E-commerce," Proceedings of the First ACM Conference on Electronic Commerce, ACM, New York (1999), pp. 158-166.
4. E. Schonberg, T. Cofino, R. Hoch, M. Podlaseck, and S. Spraragen, "Measuring Success," Communications of the ACM 43, No. 8, 53-57 (2000).
5. S. Godin, Permission Marketing: Turning Strangers into Friends, and Friends into Customers, Simon and Schuster, New York (1999).
6. D. Peppers and M. Rogers, Enterprise One to One Tools for Competing in the Interactive Age, Doubleday, New York (1997).
7. R. Barrett, P. Maglio, and D. Kellem, "How to Personalize the Web," Proceedings of the Conference on Human Factors in Computing Systems (CHI'97), Atlanta, GA, March, 1997, ACM, New York (1997), pp. 75-82.
8. J. Heer and E. H. Chi, "Separating the Swarm: Categorization Methods for User Sessions on the Web," Proceedings of the Conference on Human Factors in Computing Systems (CHI 2002), Minneapolis, MN, April, 2002, ACM, New York (2002), pp. 243-250.
9. B. Mobasher, R. Cooley, and J. Srinivastava, "Automatic Personalization Based on Web Usage Mining," Communications of the ACM Special Issue on Personalization 43, No. 8, 142-151 (2000).
10. M. Perkowitz and O. Etzioni, "Adaptive Web Sites," Communications of the ACM Special Issue on Personalization 43, No. 8, 152-158 (2000).
11. M. Spiliopoulou, "Web Usage Mining for Web Site Evaluation," Communications of the ACM 43, No. 8, 127-135 (2000).
12. R. O. Duda, P. Hart, and D. G. Stork, Pattern Classification, John Wiley and Sons, New York (2001).
13. P. Resnick and H. R. Varian, "Recommender Systems," Communications of the ACM 40, No. 3, 56-58 (1997).
14. D. VanderMeer, K. Dutta, A. Datta, K. Ramamritham, and S. B. Navanthe, "Enabling Scalable Online Personalization on the Web," Proceedings of the Second ACM Conference on Electronic Commerce, ACM, New York (2000), pp. 185-196.
15. V. Anupam, R. Hull, and B. Kumar, "Personalizing E-commerce Applications with Online Heuristic Decision Making," Proceedings of the Tenth International World Wide Web Conference on World Wide Web, ACM, New York (2001), pp. 296-307.
16. K. Vredenburg, S. Isensee, and C. Righi, User-Centered Design: An Integrated Approach, Prentice Hall, New York (2002).
17. H. Beyer and K. Holtzblatt, Contextual Design, Morgan Kaufmann Publishers, San Francisco, CA (1998).
18. D. Berreby, "Getting to Know You," Think Research, No. 1, 1-4 (1999), http://www.research.ibm.com/thinkresearch/index.shtml.
19. A. Kobsa, "Personalized Hypermedia and International Privacy," Communications of the ACM 5, No. 5, 64-67 (2002).
20. Arent Fox - Attorneys at Law, Online Privacy Law, http://www.arentfox.com/home.html.
21. E. Volokh, "Personalization and Privacy," Communications of the ACM 43, No. 8, 84-88 (2000).
22. P. R. Hagen, "Personalization versus Privacy," Forrester Report, 1-19 (November 2000).
23. J. S. Schaffer, personal communication (2001).
24. C. M. Karat, J. Karat, J. Vergo, C. Pinhanez, D. Reicken, and T. Cofino, "That's Entertainment! Designing Streaming, Multimedia Web Experiences," International Journal of Human-Computer Interaction 14, Nos. 3/4, 369-384 (2002).