Work-centered support systems: A human-centered approach to intelligent system design

IEEE Intelligent Systems

Volumn 20, Issue 2, 2005, Pages 73-81

  Scott, Ronald ^a,b   Roth, Emilie M ^a,b   Deutsch, Stephen E ^a,b   Malchiodi, Erika ^a,b   Kazmierczak, Thomas E ^a,b   Eggleston, Robert G ^c   Kuper, Samuel R ^c   Whitaker, Randall D ^d  

^a Roth Cognitive Engineering   (United States)

^b BBN TECHNOLOGIES   (United States)

^c AIR FORCE RESEARCH LABORATORY   (United States)

^d NORTHROP GRUMMAN CORPORATION   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COGNITIVE WORK; FORECASTERS; HUMAN-CENTERED COMPUTING (HCC); WORK-CENTERED SUPPORT SYSTEMS (WCSS);

COGNITIVE SYSTEMS; COMPUTER SUPPORTED COOPERATIVE WORK; DATA REDUCTION; DECISION SUPPORT SYSTEMS; HUMAN COMPUTER INTERACTION; INFORMATION ANALYSIS; LARGE SCALE SYSTEMS; MONITORING; SOCIETIES AND INSTITUTIONS; SOFTWARE AGENTS; WEATHER FORECASTING;

COMPUTER SOFTWARE;

EID: 17444418687     PISSN: 15411672     EISSN: None     Source Type: Journal    
DOI: 10.1109/MIS.2005.37     Document Type: Review

References (17)

1. Hoffman, P.J. Hayes, and K.M. Ford, "Human-Centered Computing: Thinking In and Outside of the Box," IEEE Intelligent Systems, vol. 16, no. 5, 2001, pp. 76-78.
2. E.M. Roth, E.S. Patterson, and R.J. Mumaw, "Cognitive Engineering: Issues in User-Centered System Design," Encyclopedia of Software Engineering, 2nd ed., J.J. Marciniak, ed., Wiley-Interscience, 2002, pp. 163-179.
3. K.J. Vicente, Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-BasedWork, Lawrence Erlbaum Associates, 1999.
4. R.R. Hoffman and D.D. Woods, "Studying Cognitive Systems in Context: Preface to the Special Section," Human Factors, vol. 42, no. 1, 2000, pp. 1-7.
5. R.R. Hoffman, J.W. Coffey, and K.M. Ford, The Handbook of Human-Centered Comput ing, tech. report, Inst. for Human and Machine Cognition, Univ. of West Florida, 2001.
6. R.G. Eggleston and R.D. Whitaker, "Work-Centered Support Systems Design: Using Organizing Frames to Reduce Work Complexity," Proc. Human Factors and Ergonomics Soc. 46th Ann. Meeting, Human Factors and Ergonomics Soc., 2002, pp. 265-269.
7. R.G. Eggleston, "Work-Centered Design: A Cognitive Engineering Approach to System Design," Proc. Human Factors and Ergonomics Soc. 47th Ann. Meeting, Human Factors and Ergonomics Soc., 2003, pp. 263-267.
8. M.J. Young, R.G. Eggleston, and R.D. Whitaker, "Direct Manipulation Interface Techniques for Interaction with Software Agents," Proc. NATO/RTO Symp. Usability of Information in Battle Management Operations, North Atlantic Treaty Organization Research and Technology Organization, 2000, pp. 19-1-19-10; ftp://ftp.rta.nato.int/ PubFulltext/RTO/MP/RTO-MP-057/ MP-057-19.PDF.
9. N. Jennings and M. Wooldridge, "Software Agents," IEE Review, vol. 42, no. 1, 1996, pp. 17-20.
10. K. Christoffersen and D.D. Woods, "How to Make Automated Systems Team Players," Advances in Human Performance and Cognitive Engineering Research, 2: Automation, E. Salas, ed., Elsevier, 2002, pp. 1-12.
11. J. Malin, "Preparing for the Unexpected: Making Remote Autonomous Agents Capable of Interdependent Teamwork," Proc. XIVth Triennial Congress Int'l Ergonomics Assoc. and 44th Ann. Meeting Human Factors and Ergonomics Soc., Human Factors and Ergonomics Soc., 2000, pp. 1-254-1-257.
12. E.M. Roth and E.S. Patterson, "Using Observational Study as a Tool for Discovery: Uncovering Cognitive and Collaborative Demands and Adaptive Strategies," How Do Professionals Make Decisions? H. Montgomery, R. Lipshitz, and B. Brehmer, eds., Lawrence Erlbaum Associates, 2005, pp. 379-393.
13. R.R. Hoffman, "Human Factors Psychology in the Support of Forecasting: The Design of Advanced Meteorological Workstations," Weather & Forecasting, vol. 6, no. 1, 1991, pp. 98-110.
14. D.D. Woods, "The Alarm Problem and Directed Attention in Dynamic Fault Management," Ergonomics, vol. 38, no. 11, 1995, pp. 2371-2393.
15. S.E. Deutsch, "Interdisciplinary Foundations for Multiple-Task Human Performance Modeling in D-OMAR," Proc. 20th Ann. Conf. Cognitive Science Soc., Lawrence Erlbaum Associates, 1998, pp. 303-308.
16. E. Roth, J. Malin, and D. Schreckenghost, "Paradigms for Intelligent Interface Design," The Handbook of Human-Computer Interaction, 2nd ed., M. Helander, T. Landauer, and P. Prabhu, eds., Elsevier, 1997, pp. 1177-1201.
17. R.G. Eggleston, E.M. Roth, and R. Scott, "A Framework for Work-Centered Product Evaluation," Proc. Human Factors and Ergonomics Soc. 47th Ann. Meeting, Human Factors and Ergonomics Soc., 2003, pp. 503-507.