Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management

Annals of Applied Statistics

Volumn 2, Issue 2, 2008, Pages 601-623

  Shen, Haipeng ^a   Huang, Jianhua Z ^a  

^a UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

Dimension reduction; Factor model; Forecast updating; Penalized likelihood; Queueing systems; Service engineering; Singular value decomposition; Vector time series

Indexed keywords

EID: 69249117073     PISSN: 19326157     EISSN: 19417330     Source Type: Journal    
DOI: 10.1214/08-AOAS164     Document Type: Article

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