Innovation, public policy and public services delivery in the UK. The word that would be king?

Public Administration

Volumn 89, Issue 4, 2011, Pages 1335-1350

  Osborne, Stephen P ^a   Brown, Louise ^b  

^a UNIVERSITY OF EDINBURGH BUSINESS SCHOOL   (United Kingdom)

^b University of Bath   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADMINISTRATIVE FRAMEWORK; INNOVATION; MANAGEMENT PRACTICE; POLICY IMPLEMENTATION; POLICY MAKING; PUBLIC ADMINISTRATION; PUBLIC SERVICE;

UNITED KINGDOM;

EID: 79251552958     PISSN: 00333298     EISSN: 14679299     Source Type: Journal    
DOI: 10.1111/j.1467-9299.2011.01932.x     Document Type: Article

References (131)

1. Ahuja, G. 2000. 'Collaborative Networks, Structural Holes and Innovation: A Longitudinal Study', Administrative Science Quarterly, 45, 425-55.
2. Alam, I. 2006. 'Removing the Fuzziness from the Front-end of Service Innovations through Customer Interactions' Industrial Marketing Management, 32, 5, 468-80.
3. Aldbury, D. 2005. 'Fostering Innovation in Public Services', Public Money & Management, 25, 1, 51-6.
4. Audit Commission. 2007. Seeing the Light. Innovation in Local Public Services. London: Audit Commission.
5. Australian Government Management Advisory Committee. 2010. Empowering Change: Fostering Innovation in the Australian Public Service. Attorney General's Department, Barton.
6. Baldock, J. and A. Evers. 1991. 'On Social Innovation - An Introduction', in R. Kraan and associates (eds), Care for the Elderly. Significant Innovations in Three European Countries. Frankfurt: Campus Verlag, pp. 87-92.
7. Bartlett, D. and P. Dibben. 2002. 'Public Sector Innovation and Entrepreneurship. Case Studies from Local Government', Local Government Studies, 28, 4, 107-21.
8. Behn, R. 1997. 'Why Innovate?', in A. Altchuler and R. Behn (eds), Innovation in American Government. Washington, DC: Brookings Institute.
9. Bessant, J. 2010. 'Enabling Continuous and Discontinuous Innovation: Learning from the Private Sector', Public Money and Management, 25, 1, 35-42.
10. Borins, S. 2001. The Challenge of Innovating in Government. Washington, DC: IBM Center for the Business of Government.
11. Boyne, G., J. Gould Williams, J. Law and R. Walker. 2005. 'Explaining the Adoption of Innovation: An Empirical Analysis of Public Management Reform', Environment & Planning C: Government and Policy, 23, 3, 419-35.
12. Brown, J. and P. Duguid. 2000. The Social Life of Innovation. Boston, MA: Harvard Business School Press.
13. Brown, L. 2007. 'The Adoption and Implementation of a Service Innovation in a Social Work Setting - A Case Study of Family Group Conferencing in the UK', Social Policy and Society, 6, 3, 321-32.
14. Brown, L. 2010. 'Balancing Risk and Innovation to Improve Social Work Practice', British Journal of Social Work, 40, 1211-28.
15. Burns, T. and G. Stalker 1961. Management of Innovation. London: Tavistock.
16. Cabinet Office. 1999. Modernising Government. London: HMSO.
17. Cabinet Office. 2008. Excellence and Fairness. Achieving World class Public Services. London: Cabinet Office.
18. CCAF-FCVI. 2010. Innovation, Risk and Control. Ottawa: CCAF-FCVI.
19. Chesbrough, H. 2003. 'The Era of Open Innovation', Sloan Management Review, Summer, 35-41.
20. Considine, M., J. Lewis and D. Alexander. 2009. Networks, Innovation and Public Policy. Basingstoke: Palgrave.
21. Covin, J. and D. Slevin. 1989. 'Strategic Management of Small Firms in Hostile and Benign Environments', Strategic Management Journal, 10, 1, 75-87.
22. Crosby, B. and J. Bryson. 2005. Leadership for the Common Good. San Francisco, CA: Jossey-Bass.
23. Damanpour, F. and S. Gopalakrishnan. 2001. 'The Dynamics of the Adoption of Product and Process Innovations in Organizations', Journal of Management Studies, 38, 1, 45-65.
24. de Bretani, U. 2001. 'Innovative versus Incremental New Business Services: Different Keys for Achieving Success', Journal of Product Innovation Management, 18, 1, 169-87.
25. Deakin, N. 2001. 'Putting Narrow Mindedness out of Countenance: The UK Voluntary Sector in the New Millennium', in H. Anheier and J. Kendall (eds), Third Sector Policy at the Crossroads. London: Routledge, pp. 36-50.
26. Department of Innovation, Universities and Skills [DIUS]. 2008a. Innovation Nation. London: DIUS.
27. Department of Innovation, Universities and Skills [DIUS]. 2008b. The Whitehall Innovation Hub. London: DIUS.
28. Drejer, I. 2004. 'Identifying Innovation in Surveys of Services: A Schumpetarian Perspective', Research Policy, 33, 3, 551-62.
29. Drennan, L. and A. McConnell. 2007. Risk and Crisis Management in the Public Sector. London: Routledge.
30. Droege, H., D. Hildebrand and M. Forcada. 2009. 'Innovation in Services: Present Findings and Pathways', Journal of Service Management, 20, 2, 131-55.
31. Drucker, P. 1985. Innovation and Entrepreneurship. London: Heinemann.
32. Duff, C. 2003. 'The Importance of Culture and Context: Rethinking Risk and Risk Management in Young Drug Using Populations', Health, Risk and Society, 5, 3, 285-99.
33. Elias, M., J. Zins, P. Graczyk and R. Weissberg. 2003. 'Implementation, Sustainability and Scaling up of Social-emotional and Academic Innovations in Public Schools', School Psychology Review, 32, 3, 203-319.
34. Eshima, Y., T. Katayama and T. Ohno. 2001. 'Public Management Innovation in Japan: Its Characteristics and Challenges', International Review of Administrative Sciences, 67, 4, 699-714.
35. Evangelista, R. 2000. 'Sectoral Patterns of Technological Change in Services', Journal of Economic Innovation and New Technology, 9, 3, 183-221.
36. Feller, I. 1981. 'Public Sector Innovations as "conspicuous production"', Policy Analysis, 7, 1, 1-20.
37. Ferlie, E., D. Challis and B. Davies. 1989. Efficiency Improving Innovations in the Care of the Elderly. Aldershot: Gower.
38. Gallouj, F. 2002. Innovation in the Service Economy. Cheltenham: Edward Elgar.
39. Garcia, R. and R. Calantone. 2002. 'A Critical Look at Technological Innovation Typology and Innovativeness Terminology: A Literature Review', Journal of Product Innovation Management, 19, 110-32.
40. Gifford, S. 2005. 'Risk and Uncertainty', in Z. Acs and D. Audretsch (eds), Handbook of Entrepreneurship Research. An Interdisciplinary Survey and Introduction. New York: Springer.
41. Golden, O. 1990. 'Innovation in Public Sector Human Service Programs: The Implications of Innovation by "Groping Along"', Journal of Policy Analysis and Management, 9, 2, 219-48.
42. Gronroos, C. 2007. Service Management and Marketing. Chichester: John Wiley & Sons.
43. Halvorsen, T., J. Hauknes, I. Miles and R. Roste. 2005. On the Differences between Public and Private Sector Innovation. Oslo: NIFU STEP.
44. Harris, M. and D. Aldbury. 2009. The Innovation Imperative. London: NESTA.
45. Hartley, J. 2005. 'Innovation in Governance and Public Services: Past and Present', Public Money & Management, 25, 1, 27-34.
46. Hartley, J. 2006. Innovation and its Contribution to Improvement. London: Department for Communities and Local Government.
47. Head, B. 2010. 'Public Management Research: Towards Relevance', Public Management Review, 12, 5, 571-85.
48. Henderson, R. and K. Clark. 1990. 'Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms', Administrative Science Quarterly, 35, 1, 9-30.
49. Herbig, P. 1991. 'A Cusp Catastrophe Model of the Adoption of Industrial Innovation', Journal of Product Innovation Management, 8, 2, 127-37.
50. Hill, M. and P. Hupe. 2003. 'The Multi-layer Problem in Implementation Research', in Public Management Review, 5, 4, 471-90.
51. Hill, M. and P. Hupe. 2009. Implementing Public Policy. London: Sage.
52. Hoffman, K. and J. Bateson. 2006. Services Marketing. Concepts, Strategies and Cases. Mason, OH: Thomson South Western.
53. Hood, C. 1991. 'A Public Management for all Seasons?', Public Administration, 69, 1, 3-19.
54. Horne, M. 2008. Honest Brokers: Brokering Innovation in Public Services. London: Innovation Unit.
55. Hoti, S. and M. McAleer. 2006. 'How does country Risk Affect Innovation? An Application to Foreign Patents Registered in the USA', Journal of Economic Surveys, 20, 4, 691-714.
56. House of Commons Select Committee of Public Accounts. 2003. Improving Public Services Through Innovation: the Invest to Save Budget. Sixteenth Report of Session 2002-03. London: House of Commons.
57. Jelinek, M. and C. Schoonhoven. 1990. The Innovation Marathon. Oxford: Blackwell.
58. Johannessen, J.-A., B. Olsen and G. Lumpkin. 2001. 'Innovation as Newness: What is New, How New, and New to whom?', European Journal of Innovation Management, 4, 1, 20-31.
59. Jung, T. 2010. 'Citizens, Co-producers, Customers, Clients, Captives? A Critical Review of Consumerism and Public Services', Public Management Review, 12, 3, 439-47.
60. Kenrick, A. 1998. '"Who Do We Trust?" The Abuse of Children Living Away from Home in the United Kingdom', in Proceedings of the 1998 Conference of the International Society for the Prevention of Child Abuse, Neglect and Harm, Auckland, September.
61. Kimberly, J. 1981. 'Managerial Innovation', in P. Nystrom and W. Starbuck (eds), Handbook of Organizational Design. Oxford: Oxford University Press, pp. 84-104.
62. Kirkwood, A. 1993. The Leicestershire Inquiry 1992. Leicester: Leicestershire County Council.
63. Koch, P. and J. Hauknes. 2005., On Innovation in the Public Sector. Oslo: NIFU STEP.
64. Korteland, E. and V. Bekkers. 2008. 'The Diffusion of Electronic Service Delivery Innovations in Dutch E-policing: The Case of Digital Warning Systems', Public Management Review, 10, 1, 71-88.
65. Leadbetter, C. 2007. Social Enterprise and Social Innovation. London: Office of the Third Sector.
66. Lekhi, R. 2007. Public Service Innovation. Manchester: The Work Foundation.
67. Levy, A. and B. Kahan. 1991. The Pindown Experience and the Protection of Children: The Report of the Staffordshire Child Care Inquiry. Stafford: Staffordshire County Council.
68. Lips, A.M., J. Taylor and J. Organ. 2009. 'Managing Citizen Identity Information in E-Government Service Relationships in the UK: The Emergence of a Surveillance State or a Service State?', Public Management Review, 11, 6, 833-56.
69. Loch, C. and B. Huberman. 1999. 'A Punctuated Equilibrium Model of Technology Diffusion', Management Science, 45, 2, 160-77.
70. Lovelock, C. and J. Wirtz. 2004. Services Marketing. People, Technology, Strategy. London: Pearson Educational.
71. Maglio, P. and J. Spohrer. 2007. 'Fundamentals of Service Science', Journal of the Academy of Marketing Science, 36, 1, 18-20.
72. McWilliam, E., P. Singh and P. Taylor. 2002. 'Doctoral Education, Danger and Risk Management', Higher Education Research and Development, 21, 2, 119-29.
73. Meeuwisse, A. 2008. 'Organizational Innovation in the Swedish Welfare State', Critical Social Policy, 28, 2, 187-205.
74. Membretti, A. 2007. 'Building Citizenship as an Innovative Service', European Urban and Regional Studies, 14, 3, 252-63.
75. Mishra, R. 1984. The Welfare State in Crisis. Brighton: Harvester.
76. Moore, M. 2005. 'Break-through Innovations and continuous Improvement: Two Different Models of Innovative Processes in the Public Sector', Public Money and Management, 25, 1, 43-50.
77. Mulgan, G. and D. Albury. 2003. Innovation in the Public Sector. London: Cabinet Office.
78. Murray, R., J. Grice and G. Mulgan. 2010. The Open Book of Social Innovation. London: NESTA.
79. Museums Libraries and Archives Partnership. 2007. A Blueprint for Excellence. Public Libraries 2008-2011. London: Museums Libraries Archives Partnership.
80. Nankervis, A. 2005. Managing Services. Melbourne: Cambridge University Press.
81. National Audit Office. 2000. Supporting Innovation: Managing Risk in Government Departments. London: National Audit Office.
82. National Audit Office. 2005. Improving Public Services through Better Construction. London: HMSO.
83. National Endowment for Science Technology and the Arts [NESTA]. 2007. Driving Innovation through Public Procurement. London: NESTA.
84. Nelson, R. 1993. 'Technological Innovation: The Role of Non-profit Organizations', in D. Hammock and D. Young (eds), Nonprofit Organizations in a Mixed Economy. Ann Arbor, MI: University of Michigan Press, pp. 363-77.
85. Normann, R. 2007. Service Management. Strategy and Leadership in Service Business. Chichester: John Wiley & Sons.
86. Office of the Deputy Prime Minister [ODPM]. 2003. Local Government Act 1999: Part I. Best Value and Performance Improvement, ODPM Circular 03/2002. London: ODPM.
87. Osborne, S. 1998. 'Naming the Beast. Defining and Classifying Service Innovations in Social Policy', Human Relations, 51, 9, 1133-54.
88. Osborne, S. and K. Brown. 2005. Managing Change and Innovation in Public Service Organizations. London: Routledge.
89. Osborne, S., K. McLaughlin and C. Chew. 2008. 'The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: a Longitudinal Approach', Public Management Review, 10, 1, 51-70.
90. Osborne, S., K. McLaughlin, C. Chew and M. Tricker. 2009. 'Good Dog SPOT? Single Pot Funding of Local Voluntary and Community Groups', Local Economy, 24, 3, 238-52.
91. Osborne, S. and L. Brown. 2010. 'Innovation in public services - engaging with risk', Public Money and Management, 31, 1, 4-6.
92. Patterson, F., M. Kerrin, G. Gatto-Roissard and P. Coan. 2009. Everyday Innovation. How to Enhance Innovative working in employees and Organisations. London: NESTA.
93. Pearson, S. and M. Rawlins. 2005. 'Quality, Innovation and Value for Money. NICE and the British National Health Service', Journal of the American Medical Association, 294, 20, 2618-22.
94. Pestoff, V. and T. Brandsen. 2006. 'Co-production, the Third Sector and the Delivery of Public Services', Public Management Review, 8, 4, 493-502.
95. Peters, T., and R. Waterman. 1982. In Search of Excellence. New York: Harper and Row.
96. Pettigrew, A. 1973. Politics of Organisational Decision Making. London: Tavistock.
97. Phills, J., K. Deiglmeier and D. Miller. 2008. 'Rediscovering Social Innovation', Stanford Center for Social Innovation Review, Fall.
98. Pirie, M. 1988. Privatization. Practice and Choice. Aldershot: Wildwood House.
99. Porter, M. 1985. Competitive Advantage. New York: The Free Press.
100. Powell, M., I. Greener, I. Szmigin et al. 2010. 'Broadening the Focus of Public Service Consumerism', Public Management Review, 12, 3, 323-39.
101. Praill, T. and S. Baldwin. 1988. 'Beyond Hero-innovation: Real Change in Unreal Systems', Behavioural Psychotherapy, 16, 1, 1-14.
102. Prime Minister's Strategy Unit. 2006. The UK Government's Approach to Public Service Reform. London: Prime Minister's Strategy Unit.
103. Public Audit Forum. 1999. The Implications of Audit for the Modernising Government Agenda. London: PAF.
104. Riabacke, A. 2006. 'Managerial Decision Making under Risk and Uncertainty', International Journal of Computer Science, 32, 4, 1-7.
105. Roberts, N. and P. King. 1996. Transforming Public Policy. Cambridge MA: Ballinger.
106. Rogers, E. and F. Shoemaker. 1971. Communication of Innovation. New York: The Free Press.
107. Roste, R. 2005. Studies of Innovation in the Public Sector. Oslo: NIFU STEP.
108. Rothman, J., J. Erlich and J. Teresa. 1976. Promoting Innovation and Change in Organisations and Communities. New York: John Wiley & Sons.
109. Santonen, T., J. Kaivo-oja and J. Suomala. 2007. Introduction to National Open Innovation System (NOIS) Paradigm. Turku: Finland Futures Research Centre, Turku School of Economics.
110. Sass, H.-M. 1997. 'Moral Aspects of Risk and Innovation', Artificial Organs, 21, 11, 1217-21.
111. Spohrer, J., S. Vargo, N. Caswell and P. Maglio. 2008. 'The Service System is the Basic Abstraction of Service Science', in Proceedings of the 41st Hawaii International Conference on System Sciences, Hawaii.
112. Strokosch, K. and S. Osborne 2009. 'Understanding the Co-production of Public Services: A New Approach and Its Implications for Public Services Delivery', paper given at Conference of the British Academy of Management, Brighton, September.
113. Sundbo, J. 1997. 'Management of Innovation in Services', Service Industries Journal, 17, 3, 432-55.
114. Tan, J. 2001. 'Innovation and Risk Taking in a Transitional Economy: A Comparative Study and Chinese Managers and Entrepreneurs', Journal of Business Venturing, 16, 4, 359-76.
115. Tether, B. 2003. 'The Sources and Aims of Innovation in Services', Economics of Innovation and New Technology, 12, 6, 841-55.
116. Thomas, E. (ed.). 2008. Innovation by Design in Public Services. London: SOLACE Foundation.
117. Thynne, I. 2003. 'Making Sense of Public Management Reform: "Drivers" and "Supporters" in Comparative Perspective', Public Management Review, 5, 3, 449-60.
118. Tushman, M. and P. Anderson. 1985. 'Technological Discontinuities and Organizational Environments', Administrative Science Quarterly, 31, 3, 439-65.
119. Tversky, A. and R. Fox. 1995. 'Weighing Risk and Uncertainty', Psychological Review, 102, 2, 269-83.
120. Van Buuren, A. and D. Loorbach. 2009. Policy Innovation in Isolation? Conditions for Policy Renewal by Transition Arenas and Pilot Projects', Public Management Review, 11, 3, 375-92.
121. Van de Van, A. 1988. 'Central Problems in the Management of Innovation' in M. Tushman and W. Moore (eds), Readings in the Management of Innovation. Cambridge, MA: Ballinger, pp. 103-22.
122. Vargo, S. and R. Lusch. 2007. 'Why Service', Journal of the Academy of Marketing Science, 36, 1, 25-38.
123. Vargo, S., P. Maglio and M. Akaka. 2008. 'On Value and Value Creation: A Service Systems and Service Logic Perspective', European Management Journal, 26, 3, 145-52.
124. Varney, D. 2006. Service Transformation. A Better Service for Citizens and Businesses, a Better Deal for Taxpayers. London: H M Treasury.
125. Von Hippel, E. 2007. 'Horizontal Innovation Networks - By and For Users', Industrial and Corporate Change, 16, 2, 1-23.
126. Walker, R. 2007. 'An Empirical Evaluation of Innovation Types and Organizational and Environmental Characteristics: Towards a Configuration Approach', Journal of Public Administration Research and Theory, 18, 4, 591-615.
127. Westall, A. 2007. How can Innovation in Social Enterprise be Understood, Encouraged and Enabled? London: Office of the Third Sector.
128. Windrum, P. 2008. 'Innovation and Entrepreneurship in Public Services' in P. Windrum and P. Koch (eds), Innovation in Public Sector Services. Cheltenham: Edward Elgar.
129. Windrum, P. and M. Garcia-Goni. 2008. 'A Neo-Schumpeterian Model of Health Services Innovation', Research Policy, 37, 4, 649-72.
130. Wistow, G., M. Knapp, B. Hardy et al. 1996. Social Care Markets: Progress and Prospects. Milton Keynes: Open University Press.
131. World Health Organisation [WHO]. 2008. WHO Pharmaceuticals Newsletter. Geneva: WHO.