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The outcome of company and account manager relationship quality on loyalty, relationship value and performance
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Brashear Alejandro T., Vilaca Souza D., Boles J.S., Puga Ribeiro Á.H., Monteiro P.R.R. The outcome of company and account manager relationship quality on loyalty, relationship value and performance. Industrial Marketing Management 2011, 40(1).
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Investigating the implications of business and culture on the behaviour of customers of international firms
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Gupta S., Navare J., Melewar T. Investigating the implications of business and culture on the behaviour of customers of international firms. Industrial Marketing Management 2011, 40(1).
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Marketing metrics: Insights from Brazilian managers
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Procurement cost reduction for customized non-critical items in an automotive supply chain: an action research project
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Medeiros Pereira G., Sellitto M.A., Borchardt M., Geiger A. Procurement cost reduction for customized non-critical items in an automotive supply chain: an action research project. Industrial Marketing Management 2011, 40(1).
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Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian study
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Ndubisi N.O. Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian study. Industrial Marketing Management 2011, 40(1).
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Does salesperon's customer orientation create value in b2b relationships? Empirical evidence from India
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Singh R., Koshy A. Does salesperon's customer orientation create value in b2b relationships? Empirical evidence from India. Industrial Marketing Management 2011, 40(1).
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Understanding the role of marketing - purchasing collaboration in industrial markets: The case of Russia
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Smirnova M., Henneberg S.C., Ashnai B., Naudé P., Mouzas S. Understanding the role of marketing - purchasing collaboration in industrial markets: The case of Russia. Industrial Marketing Management 2011, 40(1).
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Relational capabilities and performance outcomes: The case of Russian industrial firms
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Smirnova M., Naudé P., Henneberg S.C., Mouzas S., Kouchtch S.P. Relational capabilities and performance outcomes: The case of Russian industrial firms. Industrial Marketing Management 2011, 40(1).
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When do formal control and trust matter? A context-based analysis of the effects on marketing channel relationships in China
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Yang Z., Zhou C., Jiang L. When do formal control and trust matter? A context-based analysis of the effects on marketing channel relationships in China. Industrial Marketing Management 2011, 40(1).
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