Conflict management styles used by nurse managers in the Sultanate of Oman

Journal of Clinical Nursing

Volumn 20, Issue 3-4, 2011, Pages 571-580

  Al Hamdan, Zaid ^a   Shukri, Raghda ^b   Anthony, Denis ^c  

^a APPLIED SCIENCE PRIVATE UNIVERSITY   (Jordan)

^b SULTAN QABOOS UNIVERSITY   (Oman)

^c DE MONTFORT UNIVERSITY   (United Kingdom)

Author keywords

Management; Nurse manager; Nurses; Nursing; Organisational behaviour

Indexed keywords

ADULT; ARTICLE; CLINICAL TRIAL; CONFLICT; CROSS-SECTIONAL STUDY; FEMALE; HOSPITAL SUBDIVISIONS AND COMPONENTS; HUMAN; MALE; METHODOLOGY; MULTICENTER STUDY; NONPARAMETRIC TEST; NURSE ADMINISTRATOR; OMAN; PUBLIC RELATIONS; QUESTIONNAIRE;

ADULT; CONFLICT (PSYCHOLOGY); CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; INTERPROFESSIONAL RELATIONS; MALE; NURSE ADMINISTRATORS; OMAN; PERSONNEL ADMINISTRATION, HOSPITAL; QUESTIONNAIRES; STATISTICS, NONPARAMETRIC;

EID: 78651226920     PISSN: 09621067     EISSN: 13652702     Source Type: Journal    
DOI: 10.1111/j.1365-2702.2010.03557.x     Document Type: Article

References (42)

1. Al-Hamden Z (2008) Conflict Management Styles Used by Nurse Managers in Sultanate of Oman. De Montfort University, Leicester.
2. Barton A (1991) Conflict resolution by nurse managers. Nursing Management 22, 83-86.
3. Beebe RS (2007) Predicting burnout, conflict management style and turnover among clergy. Journal of Career Assessment 15, 257-275.
4. Blake R & Mouton J (1964) The Managerial Grid: Key Orientations for Achieving Production Through People. Gulf Publishing, Houston.
5. Brinkert R (2010) A literature review of conflict communication causes, costs, benefits and interventions in nursing. Journal of Nursing Management 18, 145-156.
6. Cavanagh S (1988) The conflict management style of intensive care nurses. Intensive Care Nursing 4, 118-123.
7. Cavanagh SJ (1991) The conflict management style of staff nurses and nurse managers. Journal of Advanced Nursing 16, 1254-1260.
8. De Dreu CK & Van De Vliert E (1997) Using Conflict in Organization. Sage, London.
9. Eason FR (1999) Conflict Management: assessment educational needs. Journal for Nurses in Staff Development 15, 92-96.
10. Forte PS (1997) The high cost of conflict. Nursing Economics 15, 119-123.
11. Hendel T, Fish M & Galon V (2005) Leadership style and choice of strategy in conflict management among Israeli nurse managers in general hospitals. Journal of Nursing Management 13, 137-146.
12. Howart G & London M (1980) Attributions of conflict management strategies in superior subordinate dyads. Journal of Applied Psychology 65, 172-175.
13. Kantek F & Gezer N (2009) Conflict in schools: student nurses' conflict management styles. Nurse Education Today 29, 100-107.
14. Keenan GM, Cooke R & Hillis SL (1998) Norms and nurse management of conflicts: keys to understanding nurse-physician collaboration. Research in Nursing and Health 21, 59-72.
15. Knapp M, Putnam L & Davis L (1988) Measuring interpersonal conflict in organizations: where do we go from here? Management Communication Quarterly 1, 414-429.
16. Kozan MK (1989) Cultural influences on styles of handling interpersonal conflict: comparisons among Jordanian, Turkish and U.S. managers. Human Relations 42, 787-799.
17. Kunaviktikul W, Nuntasupawat R, Srisuphan W & Booth R (2000) Relationships among conflict, conflict management, job satisfaction, intent to stay and turnover of professional nurses in Thailand. Nursing and Health Sciences 2, 9-16.
18. Marriner TA (1982) Managing conflict. Nursing Management 13, 29-31.
19. Marriner TA (1995) Strategies for managing conflict. Journal of Multicultural Nursing and Health 2, 6-9.
20. McElhaney R (1996) Conflict management in nursing administration. Nursing Management 27, 49-50.
21. Morrison J (2008) The relationship between emotional intelligence competencies and preferred conflict-handling styles. Journal of Nursing Management 16, 974-983.
22. Ozkalp E, Sungur Z & Ozdemir AA (2009) Conflict management styles of Turkish managers. Journal of European Industrial Training 33, 419-438.
23. Pisarski A, Lawrence SA, Bohle P & Brook C (2008) Organizational influences on the work life conflict and health of shiftworkers. Applied Ergonomics 39, 580-588.
24. Pondy LR (1967) Organizational conflict: concepts and models. Administrative Science Quarterly 12, 296-320.
25. Qatan T (2001) Organizational Conflict Management Styles Among Secondary School Principals in the Sultanate of Oman. MSc Thesis, Sultan Qaboos University, Muscat, Oman.
26. Rahim MA (1983) A measure of styles of handling interpersonal conflict. Academy of Management Journal 26, 368-376.
27. Rahim MA (1986) Managing Conflict in Organizations. Praeger Publishers, New York.
28. Rahim MA (2004) Rahim Organizational Conflict Inventory. Center for Advanced Studies in Management, USA.
29. Rahim MA, Magner NR & Shapiro DL (2000) Do justice perceptions influence styles of handling conflict with supervisors? International Journal of Conflict Management 11, 9-30.
30. Salami SO (2009) Conflict resolution strategies and organisational citizenship behaviour: the moderating role of trait emotional intelligence. Europe's Journal of Psychology 2, 41-63.
31. Seren S & Ustun B (2008) Conflict resolution skills of nursing students in problem-based compared to conventional curricula. Nurse Education Today 28, 393-400.
32. Siu H, Spence Laschinger HK & Finegan J (2008) Nursing professional practice environments: setting the stage for constructive conflict resolution and work effectiveness. Journal of Nursing Administration 38, 250-257.
33. Somech A (2008) Managing conflict in school teams: the impact of task and goal interdependence on conflict management and team effectiveness. Educational Administration Quarterly 44, 359-390.
34. Tabak N & Orit K (2007) Relationship between how nurses resolve their conflicts with doctors, their stress and job satisfaction. Journal of Nursing Management 15, 321-331.
35. Thomas KW (1976) Conflict and conflict management. In Hand Book of Industrial and Organizational Psychology (Dunnette M & Hough LM eds). Rand McNally, Chicago, pp. 889-935.
36. Thomas KW & Kilmann RH (1974) Thomas-Kilmann Conflict Mode Instrument. Xicom, Inc, Sterling Forest, NY.
37. Ting-Toomey S, Yee-Jung KK, Shapiro RB & Garcia W (2000) Ethnic/cultural identity salience and conflict styles in four US ethnic groups. International Journal of Intercultural Relations 24, 47-81.
38. Valentine PE (1995) Management of conflict: do nurses/woman handle it differently. Journal of Advanced Nursing 22, 142-149.
39. Valentine PE (2001) A gender perspective on conflict management strategies of nurses. Journal of Nursing Scholarship 33, 69-74.
40. Vivar CG (2006) Putting conflict management into practice: a nursing case study. Journal of Nursing Management 14, 201-206.
41. Whitworth BS (2008) Is there a relationship between personality type and preferred conflict-handling styles? An exploratory study of registered nurses in southern Mississippi. Journal of Nursing Management 16, 921-932.
42. Woodtli A (1987) Deans of nursing perceived sources of conflict-handling modes. Journal of Nursing Education 26, 272-277.