Relationships among conflict, conflict management, job satisfaction, intent to stay, and turnover of professional nurses in Thailand

Nursing and Health Sciences

Volumn 2, Issue 1, 2000, Pages 9-16

  Kunaviktikul, Wipada ^a   Nuntasupawat, Raymual ^a   Srisuphan, Wichit ^a   Booth, Rachel Z ^b  

^a CHIANG MAI UNIVERSITY   (Thailand)

^b UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

Conflict, conflict management, intent to stay, job satisfaction, professional nurses, Thailand, turnover

Indexed keywords

EID: 0008252143     PISSN: 14410745     EISSN: 14422018     Source Type: Journal    
DOI: 10.1046/j.1442-2018.2000.00033.x     Document Type: Article

References (46)

1. Adams M. The compassion trap. In: Gornick V. & Moran B. K. (eds). Woman in Sexist Society: Studies in Power and Powerlessness. New York: Basic Books, 1971; 401-416.
2. Arrington RL. Job satisfaction, job characteristics, and personal characteristics as predictors of registered nurse employment intent. Master's thesis, University of Florida, Gainesville, FL, 1990 (unpubl.).
3. Ashmore HC. A study of the relationship between superintendent turnover and conflict management style of main superintendent. Doctoral dissertation, Vanderbilt University, Nashville,TN, 1979 (unpubl.).
4. Behling DC, Kosmo R. Reducing nursing turnover. Hospital 1971; 45: 126, 144.
5. Blake RR, Mouton JS. The Managerial Grid. Houston, TX: Gulf Publishing, MA, 1964.
6. Bureau of Health Policy and Plan, Ministry of Public Health. Document for Nurse Manpower planning meeting at the office of permanent Secretary, Ministry of Public Health. Bangkok, 1995.
7. Burke GC, Scalzi CC. Role stress in hospital executives and nursing executive. Hlth Care Manage. Review 1988; 13: 67-72.
8. Carter FM. Psychosocial Nursing, Theory and Practice in Hospital, 2nd edn. New York: Macmillan Publishing, 1981.
9. Cavanagh SJ. Conflict management style of staff nurses and nurse managers. J. Adv. Nurs. 1991; 16: 1254-1260.
10. Charoenyuth C. Nurse turnover. Bangkok, Thailand: Mimeograph, 1990.
11. Chitpakdee A. Job satisfaction of professional nurses and government nurses in government and private hospital, Chiang Mai Province. Master's thesis, Chiang Mai University, Chiang Mai,Thailand, 1993 (unpubl.).
12. Christian PL. The impact of expectations on faculty job satisfaction. Nurs. Res. 1986; 25: 378-383.
13. Gardner DL. Conflict and retention of new graduate nurses. West. J. Nurs. Res. 1992; 14: 76-85.
14. Guidry SF. Job satisfaction of Israel nursing faculty: one factor affecting the advancement of nursing in the State of Israel. Doctoral dissertation, University of Alabama at Birmingham, Birmingham, AL, 1991 (unpubl.).
15. Hightower T. Subordinate choice of conflict-handling modes. Nurs. Admin. Quart. 1986; 11: 29-34.
16. Hinshaw AS, Smeltzer CH, Atwood J. Innovative retention strategies for nursing staff. J. Nurs. Admin. 1987; 17: 8-16.
17. Ironson GH, Smith PC, Brannick MT, Gibson WM, Paul KB. Construction of job in general scale: a comparison of global, composite, and specific measures. J. Appl. Psychol. 1989; 74: 193-200.
18. Jone EG, Kay M. Instrumentation in cross-cultural research. Nurs. Res. 1992; 41: 186-188.
19. Jones MA. Organizational climate and conflict resolution styles used by registered nurses. Master's thesis, University of Southern Mississippi, Hattiesberg, MS, 1990 (unpubl.).
20. Jones MA, Buschardt SC, Cadenhead GA. Paradigm for effective resolution of interpersonal conflict. Nurs. Manage. 1990; 21: 64b-64l.
21. Keawthongkam M. Conflict and conflict management of professional nurses in general hospital Southern region. Master's thesis, Chiang Mai University, Chiang Mai, Thailand, 1996 (unpubl.).
22. Kesten S. Thai Customs and Beliefs. The office of the National Culture Commission, Ministry of Education, Thailand. Bangkok: Kurusapa Ladprao Press, 1988.
23. Kunaviktikul W. Conflict management, job satisfaction, intent to stay, and specific demographic variables of professional nurses in Thailand. Doctoral dissertation, University of Alabama, Birmingham, AL, 1994 (unpubl.).
24. Lauhachinda Y. Job satisfaction and nurses' intention to remain or leave the university hospital in Bangkok Metropolis. Master's thesis, Chulalongkorn University, Bangkok,Thailand, 1976 (unpubl.).
25. Longest BB. Job satisfaction for registered nurses in the hospital setting. J. Nurs. Admin. 1974; 4: 46-52.
26. Lynn RD. The relationship of organizational culture gaps and job satisfaction among nurses. Doctoral dissertation, Florida State University, Tallahassee, FL, 1990 (unpubl.).
27. Mobley WH. Intermediate linkage in the relationship between job satisfaction and employee turnover. J. App. Psychol. 1977; 62: 237-240.
28. Mobley WH, Horner SO, Hollingsworth AT. An evaluation of precursors of hospital employee turnover. J. App. Psychol. 1978; 63: 408-414.
29. Mortlock E.A Common Core Thais and Americans (revised edn).Yarmouth, ME: Intercultural Press, 1989.
30. Norusis MJ. SPSS for Windows Base System User's Guide. Release 6.0. Chicago, SPSS Inc.
31. Parasuraman S. Nursing turnover: An integrated model. Res. Nurs. Hlth. 1989; 12: 267-277.
32. Phillips HP. Thai Peasant Personality: the Pattern of Interpersonal Behavior in the Village of Bang Chan (3rd edn). Berkley: University of California Press, 1970.
33. Porter LW, Steer RM. Organizational work and personal factors in employee turnover and absenteeism. Psychol. Bull. 1973; 80: 151-176.
34. Preuksaraj A, Srikasibandhu P, Rungjirarat A, Sombathbaboon C, Siripoonya P. The study of job satisfaction and opinion about desire and cause of resignation of staff nurses. Thai J. Nurs. 1990; 40: 41-50.
35. Price JL, Mueller C. Professional Turnover: the Case of Nurses. New York: SP Medical & Scientific Books, 1981.
36. Rahim MA. Managing Conflict in Organizations. New York: Praeger Publishers, 1986.
37. Redland AA. An investigation of nurses' interaction style with physicians, nurse attributes, and patient care interventions. Doctoral dissertation, University of Texas, Austin,Texas, 1982 (unpubl.).
38. Rickaro LD. Role ambiguity and job satisfaction of clinical nurse specialists in cost-conscious environment. Nurs. Admin. Quart. 1986; 11: 65-70.
39. Sangpolasit K. A study of conflict and conflict management of head nurses in government hospital, Bangkok Metropolis. Master's thesis, Chulalongkorn University, Bangkok,Thailand, 1990 (unpubl.).
40. Scalzi CC. Role stress in top level nurse executives. West. J. Nurs. Res. 1990; 12: 85-94.
41. Seybolt JW. Dealing with premature employee turnover. J. Nurs. Admin. 1986; 16: 26-32.
42. Smith P. The Measurement of Satisfaction in Work and Retirement. Chicago: Rand-McNally & Co, 1969.
43. Smith P, Kendell L, Hulin C. The Job Descriptive Index and The Job in General (revised edn). Bowling Green, OH: Bowling Green State University, 1985.
44. Staw BM. The consequences of turnover. J. Occup. Behav. 1980; 1: 237-253.
45. Steven BJ. The Nurse as Executive (3rd edn). Rockville: Aspen Publication, 1990.
46. Thomas KW. Conflict and conflict management. In: Dunnette M. (ed.). Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally, 1978; 889-937.