Lean first, then automate: An integrated model for process improvement in pure service-providing companies

IFIP Advances in Information and Communication Technology

Volumn 338 AICT, Issue , 2010, Pages 579-586

  Bortolotti, Thomas ^a   Romano, Pietro ^a   Nicoletti, Bernardo ^a  

^a Managerial and Mechanical Engineering ^*  (Italy)

Author keywords

Lean Management; Lean Service; Multiple Case Study

Indexed keywords

AUTOMATION; LEAN PRODUCTION;

EMPIRICAL INVESTIGATION; INFORMATION TECHNOLOGY SYSTEMS; INTEGRATED MODELING; LEAN MANAGEMENT; LEAN SERVICES; MANUFACTURING ENVIRONMENTS; MULTIPLE-CASE STUDY; VALUE-ADDED ACTIVITY;

INFORMATION MANAGEMENT;

EID: 78649951817     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-16358-6_72     Document Type: Conference Paper

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