Intangible benefits of mobile business services

International Journal of Learning and Intellectual Capital

Volumn 8, Issue 1, 2011, Pages 50-62

  Vuolle, Maiju ^a  

^a TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

Intangible benefits; Intellectual capital; Mobile business services

Indexed keywords

EID: 78649895861     PISSN: 14794853     EISSN: 14794861     Source Type: Journal    
DOI: 10.1504/IJLIC.2011.037358     Document Type: Article

References (34)

1. Alahuhta, P., Ahola, J. and Hakala, H. (2005) 'Mobilizing business applications - a survey about the opportunities and challenges of mobile business applications and services in Finland', Technology Review, Vol. 167, Tekes, Helsinki.
2. Bharadwaj, A.S., Bharadwaj, S.G., and Konsynski, B.R. (1999) 'Information technology effects on firm performance as measured by Tobin's q', Management Science, Vol. 45, No. 6, pp.1008-1024.
3. Bontis, N. (1998) 'Intellectual capital: an exploratory study that develops measures and models', Management Decision, Vol. 36, No. 2, pp.63-76.
4. Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000) 'Designing, implementing and updating performance measurement systems', International Journal of Operations and Production Management, Vol. 20, No. 7, pp.754-771.
5. Brynjolfsson, E. and Hitt, L. (1996) 'Paradox lost? Firm-level evidence on the returns to information systems spending', Management Science, Vol. 42, No. 4, pp.541-558.
6. Brynjolfsson, E. and Yang, S. (1997) 'The intangible benefits and costs of investments: evidence from fmancial markets', in Kumar, K. and DeGross, J. (Eds.): Proceedings of the Sixteenth International Conference on Information Systems, Atlanta, December, pp.147-166.
7. Chen, M., Zhang, D. and Zhou, L. (2005) 'Providing web services to mobile users: the architecture design of an m-service portal', Int. J. Mobile Communications, Vol. 3, No. 1, pp.1-18.
8. Corso, M., Giacobbe, A., Martini, A. and Pellegrini, L. (2006) 'What knowledge management for mobile workers?', Knowledge and Process Management, Vol. 13, No. 3, pp.206-217.
9. Davern, M.J. and Kauffman, R.J. (2000) 'Discovering potential and realizing value from information technology investments', Journal of Management Information Systems, Vol. 16, No. 4, pp.121-143.
10. Duyshart, B., Walker, D., Mohamed, S. and Hampton, K. (2003) 'An example of developing a business model for ICT adoption on construction projects - the National Museum of Australia project', Engineering, Construction and Architectural Management, Vol. 10, No. 3, pp.179-192.
11. Edvinsson, L. and Malone, M.S. (1997) Intellectual Capital: Realizing Your Company's True Value by Finding its Hidden Brainpower, Harper Business, New York.
12. Edvinsson, L. and Sullivan, P. (1996) 'Developing a model for managing intellectual capital', European Management Journal, Vol. 14, No. 4, pp.356-364.
13. Gebauer, J. and Shaw, M.J. (2004) 'Success factors and impacts of mobile business applications: results from a mobile e-procurement study', International Journal of Electronic Commerce, Vol. 8, No. 3, pp.19-41.
14. Hilavuo, S. (2005) 'Business evolution of mobile services', in Koivukoski, U. and Räisänen, V.(Eds.): Managing Mobile Services: Technologies and Business Practices, pp.17-45, John Wiley & Sons Ltd., England.
15. Kadyte, V. (2005) 'How mobile technologies enable best business practice: a case in the fine-paper industry', in Barnes, S. (Ed.): Unwired Business: Cases in Mobile Business, pp.124-139, IRM Press, Hershey PA, USA.
16. Kujansivu, P. (2005) 'Intellectual capital performance in Finnish companies', 3rd Conference on Performance Measurement and Management Control, Nice, France, September 22-23.
17. Laitinen, H., Marjamäki, M. and Päivärinta, K. (1999) 'The validity of the TR safety observation method on building construction', Accident Analysis and Prevention, Vol. 31, pp.463-472.
18. Lev, B. (2001) Intangibles: Management, Measurement, and Reporting, Brookings Institution Press, Washington, D.C.
19. Lönnqvist, A. (2004) 'Measurement of intangible success factors: case studies on the design, implementation and use of measures', Doctoral dissertation, Tampere University of Technology, Tampere.
20. Lönnqvist, A., Kujansivu, P. and Antola, J. (2005) AineettomanPääoman Johtaminen, Oitmäki, in Finnish, JTO-Palvelut Oy.
21. Marr, B. and Moustaghfir, K. (2005) 'Defining intellectual capital: a three-dimensional approach', Management Decision, Vol. 43, No. 9, pp.1114-1128.
22. Murphy, K. and Simon, S. (2002) 'Intangible benefits valuation in ERP projects', Information Systems Journal, Vol. 12, No. 4, pp.301-320.
23. Pascoe, J., Ryan, N. and Morse, D. (2000) 'Using while moving: HCI issues in fieldwork environments', ACM Transactions on Computer-Human Interaction, Vol. 7, No. 3, pp.417-437.
24. Perry, M., O'Hara, K., Sellen, A., Brown, B. and Harper, R. (2001) 'Dealing with mobility: understanding access anytime, anywhere', ACM Transactions on Computer-Human Interaction, Vol. 8, No. 4, pp.323-347.
25. Rangone, A. and Renga, F. (2006) 'B2e mobile internet: an exploratory study of Italian applications', Business Process Management Journal, Vol. 12, No. 3, pp.330-343.
26. Schaffers, H., Carver, L., Torsten, B., Fernando, T. and Slagter, R. (2006) 'Mobile workplaces and innovative business practice', in Andriessen, J.H.E. and Vartiainen, M. (Eds.): Mobile Virtual Work: A New Paradigm?, pp.343-368 Springer, Berlin.
27. Shang, S. and Seddon, P. (2002) 'Assessing and managing the benefits of enterprise systems: the business manager's perspective', Information Systems Journal, Vol. 12, No. 4, pp.271-299.
28. Sheng, H., Nah, F., and Siau, K. (2005) 'Strategic implications of mobile technology: a case study using value-focused thinking', The Journal of Strategic Information Systems, Vol. 14, No. 3, pp.1402-1408.
29. Steinbock, D. (2005) The Mobile Revolution: The Making of Mobile Services Worldwide, Kogan Page, London, GBR.
30. Stewart, T.A. (1997) Intellectual Capital, The New Wealth of Organizations, Doubleday, New York.
31. Sveiby, K-E. (1997) The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets, Berrett-Koehler Publishers Inc., San Francisco.
32. Tallon, P.P., Kraemer, K.L. and Gurbaxani, V. (2000) 'Executives' perceptions of the business value of information technology: a process-oriented approach', Journal of Management Information Systems, Vol. 16, No. 4, pp.145-173.
33. Verburg, R.M., Testa, S., Hyrkkänen, U. and Johansson, N. (2006) 'Case descriptions of mobile virtual work in practice', in Andriessen, J.H.E. and Vartiainen, M. (Eds.): Mobile Virtual Work, pp.267-288, Springer, Heidelberg.
34. Yin, R.K. (2003) Case Study Research: Design and Methods, 3rd edn., Sage Publications, Thousand Oaks, CA.