Intangible benefits valuation in ERP projects

Information Systems Journal

Volumn 12, Issue 4, 2002, Pages 301-320

  Murphy, Kenneth E ^a   Simon, Steven John ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b MERCER UNIVERSITY   (United States)

Author keywords

Case study; Cost benefit analysis; ERP; Intangibles; IT investment

Indexed keywords

CUSTOMER SERVICES;

COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; ENTERPRISE RESOURCE PLANNING; INDUSTRIAL ECONOMICS; RESEARCH AND DEVELOPMENT MANAGEMENT;

INFORMATION TECHNOLOGY;

EID: 0036406730     PISSN: 13501917     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2575.2002.00131.x     Document Type: Review

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