Understanding e-learning continuance intention: A negative critical incidents perspective

Behaviour and Information Technology

Volumn 30, Issue 1, 2011, Pages 77-89

  Lin, Kan Min ^a   Chen, Nian Shing ^b   Fang, Kwoting ^c  

^a LING TUNG UNIVERSITY   (Taiwan)

^b NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

^c NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

continuance intentionexpectation confirmation theory; e learning; negative critical incidents; satisfaction

Indexed keywords

CONTINUANCE INTENTIONEXPECTATION CONFIRMATION THEORY; CRITICAL INCIDENTS; CRITICAL PROBLEMS; FIELD SURVEYS; HUMAN INTERACTIONS; KEY PROBLEMS; NEGATIVE CRITICAL INCIDENTS; PERCEIVED EASE OF USE; QUALITY ATTRIBUTES; RESEARCH MODELS; RESPONSE TIME; RETENTION RATE; SATISFACTION; SERVICE ENCOUNTER; USAGE INTENTION; USER SATISFACTION;

E-LEARNING;

EID: 78149467083     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449291003752948     Document Type: Article

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