Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events

The Handbook of Crisis Communication

Volumn , Issue , 2010, Pages 635-656

  Fediuk, Tomasz A ^a   Coombs, W Timothy ^b   Botero, Isabel C ^a  

^a ILLINOIS STATE UNIVERSITY   (United States)

^b EASTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Contract violations discrepancy between expected and actual outcome; Crisis incidents psychological events experienced by individuals; Crisis prevention, crisis management teams, crisis plans and dealing with crisis in general; Evaluation process; Expectancy violations and stakeholder organization relationship; Exploring crisis from a receiver perspective stakeholder reactions during crisis events; Idea of organizational crisis communication and crisis management; Study of crisis and post crisis communication in areas of public relations; Trigger event as transgression based violation of psychological contracts; Trigger event organizational crisis

Indexed keywords

EID: 78049512938     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444314885.ch31     Document Type: Chapter

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