Towards a roadmap for user involvement in e-government service development

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6228 LNCS, Issue , 2010, Pages 251-262

  Holgersson, Jesper ^a   Söderström, Eva ^a   Karlsson, Fredrik ^b   Hedström, Karin ^b  

^a UNIVERSITY OF SKÖVDE   (Sweden)

^b ÖREBRO UNIVERSITY   (Sweden)

Author keywords

E government; E service development; E services; User participation

Indexed keywords

E-GOVERNMENT; E-GOVERNMENT SERVICES; E-SERVICES; GOVERNMENT ORGANIZATIONS; NEW TECHNOLOGIES; ROADMAP; USER INVOLVEMENT; USER PARTICIPATION; E- SERVICES; E-GOVERNMENTS;

GOVERNMENT DATA PROCESSING;

ARTIFICIAL INTELLIGENCE; COMPUTER SCIENCE; COMPUTERS;

EID: 78049333861     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-14799-9_22     Document Type: Conference Paper

References (43)

1. Rowley, J.: An analysis of the e-service literature: towards a research agenda. Internet Research: Electronic Networking Applications and Policy 16, 879-897 (2006)
2. Asgarkhani, M.: The effectiveness of e-Service in Local Government: A Case Study. Electric journal of e-government 3, 157-166 (2005)
3. Melin, U., Axelsson, K., Lundsten, M.: Talking to, not about, Entrepreneurs-Experiences of Public e-service Development in a Business Start Up Case. In: Cunningham, P., Cunningham, M. (eds.) eChallanges, pp. 383-390 (2008)
4. Cavaye, A. L. M.: User participation is systems development revisited. Information and Management 28, 311-323 (1995)
5. Schuler, D., Namioka, A.: Participatory Design Priciples and Practicies-Preface. In: Schuler, D., Namioka, A. (eds.) Participatory Design Principles and Practicies, Lawrence Erlbaum Associates Inc., London (1993)
6. Norman, D.: Cognitive engineering. In: Norman, D. (ed.) User-Centered System Design: New Perspectives on Human Computer Interaction, pp. 31-65. Lawrence Erbaum Associated, London (1986)
7. Hippel, E.: Lead Users: A Source of Novel Product Concepts. Management Science 32, 791-805 (1986)
8. Hevner, A. R., March, S. T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28, 75-105 (2004)
9. Holmström, H.: Virtual Communities as Platforms for Product Development: An Interpretive Case Study of Customer Involvement in Online Game Developmen. In: International Conference on Information Systems 2001 (ICIS 2001), New Orleans, Louisiana, USA (2001)
10. Hansson, C., Dittrich, Y., Randall, D.: How to Include Users in the Development of Offthe-Shelf Software: A Case for Complementing Participatory Design with Agile Development. In: Annual Hawaii International Conference on System Sciences 2006 (HICSS 06), vol. 8. IEEE Computer Society, Los Alamitos (2006)
11. Gregor, S., Jones, D.: The Anatomy of a Design Theory. Journal of the Association of Information systems 8, 312-335 (2007)
12. Friedman, K.: Theory construction in design research: criteria, approaches, and methods. Design Studies 24, 507-522 (2003)
13. Ågerfalk, P. J., Wistrand, K.: Systems Development Method Rationale: A Conceptual Framework for Analysis. In: Proceedings of the 5th International Conference on Enterprise Information Systems (ICEIS 2003), Angers, France (2003)
14. Harmsen, F.: Situational Method Engineering (1997)
15. Brinkkemper, S., Saeki, M., Harmsen, F.: Meta-Modelling based assembly techniques for situational method engineering. Information Systems 24, 209-228 (1999)
16. Brinkkemper, S.: Method engineering: engineering of information systems development methods and tools. Information and Software Technology 38, 275-280 (1996)
17. Jayratna, N.: Understanding and evaluating methodologies. McGraw-Hill, London (1994)
18. Yu, E.: Modeling Organizations for Information Systems Requirements Engineering. In: The IEEE International Symposium on Requirements Engineering, San Diego, USA (1993)
19. Klievink, B., Janssen, M.: Improving Integrated Service Delivery: A Simulation Game (2009)
20. Goldkuhl, G.: Socio-instrumental service modelling: An inquiry on e-services for tax declarations. In: Persson, A., Stirna, J. (eds.) PoEM 2009, vol. 39, pp. 207-221. Springer, Stockholm (2009)
21. Henriksen, Z. H.: The diffusion of e-services in Danish municipalities. In: Traunmüller, R. (ed.) EGOV 2004. LNCS, vol. 3183, pp. 164-171. Springer, Heidelberg (2004)
22. Lenk, K.: Electronic Service Delivery-A driver of public sector modernization. Information Polity 7, 87-96 (2002)
23. Layne, K., Lee, J.: Developing fully functional E-government: A four stage model. Government Information Quarterly 18, 122-136 (2001)
24. Cordella, A., Willcocks, L.: Outsourcing, bureaucracy and public value: Reappraising the notion of the "contract state". Government Information Quarterly 27, 82-88 (2010)
25. Odell, M., Hellberg, L.: Government Decision: Mission to initiate a project concerning a public ethos. Swedish Ministry of Finance (2009) (in Swedish)
26. Kangas, J., Store, R.: Internet and teledemocracy in participatory planning of natural resources management. Landscape and Urban Planning 62, 89-101 (2003)
27. Editorial Board. Government Information Quarterly 23, CO2-CO2 (2006)
28. Watson, R. T., Mundy, B.: A strategic perspective of electronic democracy. Communications of the ACM 44, 27-30 (2001)
29. Anthopoulos, L. G., Siozos, P. S., Tsoukalas, I. A.: Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services. Government Information Quarterly 24, 353-376 (2007)
30. Jupp, V.: Realizing the vision of e-government. In: Curtin, G., Sommer, M., Sommer-Vis, V. (eds.) The world of E-Government. Haworth Press (2003)
31. Lindblad-Gidlund, K.: Driver or Passenger? An analysis of Citizen-Driven eGovernment. In: Wimmer, M. A., Scholl, H. J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 267-278. Springer, Heidelberg (2008)
32. Andersen, V. K., Medaglia, R.: eGovernment Front-End Services: Administrative and Citizen Cost Benefits. In: Wimmer, M. A., Scholl, H. J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 148-159. Springer, Heidelberg (2008)
33. Carroll, J. M., Rosson, M. B.: Participatory design in community informatics. Design Studies 28, 243-261 (2007)
34. Muller, M. J., Kuhn, S.: Participatory design. Communications of the ACM 36, 24-28 (1993)
35. Kensing, F., Blomberg, J.: Participatory design: Issues and Concerns. Computer Supported Cooperative work 7, 167-185 (1998)
36. Hooper, K.: Architectural design: An anology. In: Norman, D. (ed.) User-Centered System Design: New Perspectives on Human-Computer Interaction, pp. 9-23. Lawrence Erlbaum Associated, London (1986)
37. Bannon, L.: Issues in Design: Some Notes. In: User-Centered System Design: New Perspecives on Human-Computer Interaction, pp. 27-29. Lawrence Erlbaum, London (1986)
38. Noyes, J., Barber, C.: User-Centered design of systems. Springer, London (1999)
39. Hippel, E.: New Product Ideas from Lead Users. Research Technology Management 32, 24-27 (1989)
40. Herstatt, C., Hippel, E.: Developing New Product Concepts Via the Lead User Method: A Case Study in a "Low Tech Field". Journal of Product Innovation Management 9, 213-221 (1992)
41. Axelsson, K., Melin, U.: Citizen Participation and Involvement in eGovernment Projects-An emergent framework. In: Wimmer, M. A., Scholl, H. J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 207-218. Springer, Heidelberg (2008)
42. Albinsson, L., Forsgren, K.: Co-Design Metaphors and Scenarios-Two Elements in a Design Language for Co-Design. LAP, Kiruna (2005)
43. Axelsson, K., Melin, U.: Talking to, not about, citizens-Experiences of focus groups in public e-service development. In: Wimmer, M. A., Scholl, H. J., Grönlund, Å. (eds.) EGOV 2007. LNCS, vol. 4656, pp. 179-218. Springer, Heidelberg (2007)