ITIL maturity model

Proceedings of the 5th Iberian Conference on Information Systems and Technologies, CISTI 2010

Volumn , Issue , 2010, Pages

  Pereira, Rúben ^a   Da Silva, Miguel Mira ^a  

^a INSTITUTO SUPERIOR TÉCNICO   (Portugal)

Author keywords

[No Author keywords available]

Indexed keywords

BEST-PRACTICES; INCIDENT MANAGEMENT; INFORMATION TECHNOLOGIES (IT); INFRA-STRUCTURE; MATURITY MODEL; REAL-WORLD; ROADMAP;

INFORMATION SYSTEMS; MANAGEMENT;

TECHNOLOGY;

EID: 77957839145     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (20)

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