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Volumn 24, Issue 3, 2010, Pages 526-545

Putting the process back in: Rethinking service sector skill

Author keywords

articulation work; emotional labour; equity; service work; skill; work process knowledge; workplace learning

Indexed keywords


EID: 77957242563     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017010371664     Document Type: Article
Times cited : (49)

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