Consumers' intentions to remain loyal to online reputation systems

Psychology and Marketing

Volumn 27, Issue 9, 2010, Pages 887-897

  Wang, Hui Chih ^a   Doong, Her Sen ^b   Foxall, Gordon R ^c  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

^b NATIONAL CHIAYI UNIVERSITY   (Taiwan)

^c CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77956514710     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.20363     Document Type: Article

References (39)

1. Bhattacherjee, A. (2001). Understanding information systems continuance: An expectationconfirmation model. MIS Quarterly, 25, 351-370.
2. Cegarra, J., & Hoc, J. M. (2006). Cognitive styles as an explanation of experts' individual differences: A case study in computer-assisted troubleshooting diagnosis. International Journal of Human-Computer Studies, 64, 223-249.
3. Cohen, J. (1988). Statistical power analysis for the behavioral sciences, 2nd ed. Hillsdale, NJ: Erlbaum.
4. Dellarocas, C. (2003). The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management Science, 49, 1407-1424.
5. Doong, H. S., & Wang, H. C. (2009). Predictors of diverse usage behaviour towards personal knowledge management systems. Online Information Review, 33, 316-328.
6. Foxall, G. R. (1994). Consumer initiators: Adaptors and innovators. British Journal of Management, 5, 3-12.
7. Foxall, G. R. (1995). Cognitive styles of consumer initiators. Technovation, 15, 269-288.
8. Foxall, G. R., & Bhate, S. (1991). Cognitive style, personal involvement and situation as determinants of computer use. Technovation, 11, 183-199.
9. Foxall, G. R., & Bhate, S. (1993a). Cognitive styles and personal involvement of market initiators for "healthy" food brands: Implications for adoption theory. Journal of Economic Psychology, 14, 33-56.
10. Foxall, G. R., & Bhate, S. (1993b). Cognitive style and use-innovativeness for applications software in home computing: Implications for new product strategy. Technovation, 13, 311-325.
11. Foxall, G. R., & Bhate, S. (1999). Computer use-innovativeness: Cognition and context. International Journal of Technology Management, 17, 157-172.
12. Foxall, G. R., & James, V.K. (2009). The style/involvement model of consumer innovation. In T. Rickards, M. A. Runco, & S. Moger (Eds.), The Routledge companion to creativity (pp. 71-87). London & New York: Routledge.
13. Foxall, G. R., & Pallister, J.G. (1998). Measuring purchase decision involvement for financial services: Comparison of the Zaichkowsky and Mittal scale. International Journal of Bank Marketing, 16, 180-194.
14. Gatignon, H., & Robertson, T. S. (1985). A propositional inventory for new diffusion research. Journal of Consumer Research, 11, 849-867.
15. Goldsmith, R. (1984). Personality characteristics associated with adaption-innovation. Journal of Psychology, 117, 159-165.
16. Goldsmith, R. (1985). The factorial composition of the Kirton adaption-innovation inventory. Educational and Psychological Measurement, 45, 245-250.
17. Goldsmith, R. E., & Hofacker, C. F. (1991). Measuring consumer innovativeness. Journal of the Academy of Marketing Science, 19, 209-221.
18. Huang, J.-H., & Chen, Y.-F. (2006). Herding in online product choice. Psychology & Marketing, 23, 413-428.
19. Hurt, H. Y., Joseph, K., & Cook, C. D. (1977). Scale for the measure of innovativeness. Human Communication Research, 4, 58-65.
20. Kirton, M. (1976). Adaptors and innovators: A description and measure. Journal of Applied Psychology, 61, 622-629.
21. Kirton, M. J. (1994). A theory of cognitive style. In M. J. Kirton (Ed.), Adaptors and innovators: Styles of creativity and problem-solving (pp. 1-30). London: Routledge.
22. Lennon, S. J., Kim, M., Johnson, K. K. P., Jolly, L.D., Damhorst, M. L., & Jasper, C. R. (2007). A longitudinal look at rural consumer adoption of online shopping. Psychology & Marketing, 24, 375-401.
23. Lin, C.-H., Shih, H.-Y., & Sher, P. J. (2007). Integrating technology readiness into technology acceptance: The TRAM model. Psychology & Marketing, 24, 641-657.
24. Midgley, D. F., & Dowling, G. R. (1978). Innovativeness: The concept and its measurement. Journal of Consumer Research, 4, 229-242.
25. Mittal, B. (1989). Measuring purchase-decision involvement. Psychology & Marketing, 6, 147-162.
26. Mudd, S. (1990). The place of innovativeness in models of the adoption process: An integrative review. Technovation, 10, 119-136.
27. Neter, J., Wasserman, W., Nachtsheim, C. J., & Kutner, M. H. (1996). Applied linear statistical models. Chicago: McGraw-Hill/Irwin.
28. Pallister, J.G., Wang, H.-C., & Foxall, G. R. (2007). An application of the style/involvement model to financial services. Technovation, 27, 78-88.
29. Peterson, R. A., & Merino, M. C. (2003). Consumer information search behavior and the Internet. Psychology & Marketing, 20, 99-121.
30. Podsakfoff, P. M., & Organ, D.W. (1986). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
31. Rogers, E. M. (2003). Diffusion of innovations, 5th ed. New York: Free Press.
32. Rose, G. M., Meuter, M. L., & Curran, J. M. (2005). On-line waiting: The role of download time and other important predictors on attitude toward e-retailers. Psychology & Marketing, 22, 127-151.
33. Sheppard, B. H., Hartwick, J., & Warshaw, P. R. (1988). The theory of reasoned action: A meta-analysis of past research with recommendations for modifications in future research. Journal of Consumer Research, 15, 325-343.
34. Szmigin, I., & Foxall, G. R. (1998). Three forms of innovation resistance: The case of retail payment methods. Technovation, 18, 459-468.
35. Wang, H. C., Pallister, J. G., & Foxall, G. R. (2006a). Innovativeness and involvement as determinants of website loyalty: I. A test of the style/involvement model in the context of Internet buying. Technovation, 26, 1357-1365.
36. Wang, H.C., Pallister, J.G., & Foxall, G. R. (2006b). Innovativeness and involvement as determinants of website loyalty: II. Determinants of consumer loyalty in B2C e-commerce. Technovation, 26, 1366-1373.
37. Wang, Y. S., & Liao, Y.W. (2007). The conceptualization and measurement of m-commerce user satisfaction. Computers in Human Behavior, 2, 381-398.
38. Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12, 341-352.
39. Zaichkowsky, J. L. (1987). The personal involvement inventory: Reduction, revision, and application to advertising. Burnaby, BC: Faculty of Business, Simon Fraser University.