Impacts of mobile Internet use intensity on the demand for SMS and voice services of mobile network operators: An empirical multi-method study of German mobile Internet customers

Telecommunications Policy

Volumn 34, Issue 8, 2010, Pages 430-443

  Gerpott, Torsten J ^a  

^a UNIVERSITY OF DUISBURG ESSEN   (Germany)

Author keywords

Adoption; Customer behaviors; Demand interrelationships; Germany; Mobile communications services; Mobile Internet; Service substitution; Short messaging service (SMS); Use intensity

Indexed keywords

ADOPTION; CUSTOMER BEHAVIOR; DEMAND INTERRELATIONSHIPS; GERMANY; MOBILE COMMUNICATIONS; MOBILE INTERNET; SERVICE SUBSTITUTION; SHORT MESSAGING SERVICE; USE INTENSITY;

CUSTOMER SATISFACTION; INTERNET; MANGANESE COMPOUNDS; MESSAGE PASSING; MOBILE DEVICES; PROFITABILITY; REGRESSION ANALYSIS; SALES; WIRELESS NETWORKS;

MOBILE TELECOMMUNICATION SYSTEMS;

EID: 77956226326     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2010.06.003     Document Type: Article

References (71)

1. R. Agarwal, and J. Prasad The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies Decision Sciences 28 1997 557 582
2. C. Andersson, D. Freeman, I. James, A. Johnston, and S. Ljung Mobile media and applications From concept to cash. 2006 Wiley Chichester, England
3. M. Bina, D.C. Karaiskos, and G.M. Giaglis Insights on the drivers and inhibitors of mobile data services uptake International Journal of Mobile Communications 6 2008 296 308
4. Blackwell, G. (2006, March 15). Mobile messaging: Part I Voice makes room for text, MMS. Blackberry Today. Darien: PDAStreet.com. Retrieved from 〈 http://www.blackberrytoday.com/articles/2006/3/2006-3-15-Mobile-Messaging-Part. html 〉.
5. H. Bouwman, C. Carlsson, F.J. Molina-Castillo, and P. Walden Barriers and drivers in the adoption of current and future mobile services in Finland Telematics and Informatics 24 2007 145 160
6. H. Bouwman, C. Carlsson, P. Walden, and F.J. Molina-Castillo Reconsidering the actual and future use of mobile services Information Systems and E-Business Management 7 2009 301 317
7. Bundesnetzagentur. (2009). Jahresbericht 2008. Bonn: Bundesnetzagentur fr Elektrizitt, Gas, Telekommunikation, Post und Eisenbahnen. Retrieved from 〈 http://www.bundesnetzagentur.de/media/archive/15901.pdf 〉.
8. Buvat, J., Mehra, P., Beijn, M., & Prabhakar, R. (2007). Mobile instant messaging: Cannibal or cash cow? London, England: Capgemini. Retrieved from 〈 http://www.de.capgemini.com/m/de/tl/Mobile-Instant-Messaging.pdf 〉.
9. P. Chandon, V.G. Morwitz, and W.J. Reinartz Do intentions really predict behavior? Self-generated validity effects in survey research Journal of Marketing 69 2 2005 1 14
10. S. Chatterjee, and B. Price Regression analysis by example 2nd ed. 1991 Wiley New York, NY
11. J.V. Chen, D.C. Yen, and K. Chen The acceptance and diffusion of the innovative smart phone use: A case study of a delivery service company in logistics Information & Management 46 2009 241 248
12. L. Chen A model of consumer acceptance of mobile payment International Journal of Mobile Communications 6 2008 32 52
13. J.H. Cheong, and M.-C. Park Mobile internet acceptance in Korea Internet Research 15 2005 125 140
14. K. Church, B. Smyth, P. Cotter, and K. Bradley Mobile information access: A study of emerging search behavior on the mobile Internet ACM Transactions on the Web, 1, article 4 2007 1 38
15. Cisco Systems. (2009). Cisco visual networking index: Global mobile data traffic forecast update. San Jose, CA: Cisco Systems. Retrieved from 〈 http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns827/ white-paper-c11-520862.html 〉.
16. J. Cohen, P. Cohen, S.G. West, and L.S. Aiken Applied multiple regression/correlation analysis for the behavioral sciences 3rd ed. 2003 Erlbaum Mahwah, NJ
17. Commission of the European Communities. (2007, December 28). Commission recommendation of 17 December 2007 on relevant product and service markets within the electronic communications sector susceptible to ex ante regulation in accordance with Directive 2002/21/EC of the European Parliament and of the Council on a common regulatory framework for electronic communications networks and services. Official Journal of the European Union, issue L 344, 65-69.
18. R.D. Cook, and S. Weisberg Residuals and influence in regression 1982 Chapman & Hall New York, NY
19. ECC (2004). Short message service (SMS) in fixed and mobile networks. ECC Report 52. Gothenburg, Sweden: European Communications Committee. Retrieved from 〈 http://www.erodocdb.dk/Docs/doc98/official/Word/ECCREP052.DOC 〉.
20. A.A. Economides, and A. Grousopoulou Use of mobile phones by male and female Greek students International Journal of Mobile Communications 6 2008 729 749
21. EITO European information technology observatory 2007 2007 EITO Frankfurt, Germany
22. Fogelgren-Pedersen, A. (2005). The mobile Internet: The pioneering users' adoption decisions. Paper presented at the 38th Annual Hawaii International Conference on System Sciences (HICSS'05), 36 January 2005, Hawaii, USA. Retrieved from 〈 http://www2.computer.org/portal/web/csdl/doi/10.1109/ HICSS.2005.606 〉.
23. J.L. Funk Solving the startup problem in Western mobile Internet markets Telecommunications Policy 31 2007 14 30
24. J.L. Funk The future of mobile shopping: The interaction between lead users and technological trajectories in the Japanese market Technological Forecasting & Social Change 75 2007 341 356
25. A. Groeppel-Klein, and J. Koenigstorfer New insights into the acceptance of mobile internet services: A mixed-method approach International Journal of Internet Marketing and Advertising 4 2007 72 92
26. M. Haas Management of innovation in network industries 2006 DUV Wiesbaden, Germany
27. Heikkinen, M. V., & Luukkainen, S. (2008). Technology evolution of mobile peer-to-peer communications. Paper presented at the 4th Annual International Conference on Wireless Internet, 1719 November 2008, Hawaii, USA. Retrieved from 〈 http://delivery.acm.org/10.1145/1560000/1554179/a43- heikkinen.pdf?key1=1554179&key2=4899469421&coll=GUIDE&dl= GUIDE&CFID=47937652&CFTOKEN=93693294 〉.
28. J.R. Hflich, and P. Rssler Mobile schriftliche Kommunikation oder: E-Mail fr das Handy Medien & Kommunikationswissenschaft 49 2001 437 461
29. S.-J. Hong, and K.Y. Tam Understanding the adoption of multipurpose information appliances: The case of mobile data services Information Systems Research 17 2006 162 179
30. S.-J. Hong, J.Y. Thong, J.-Y. Moon, and K.-Y. Tam Understanding the behavior of mobile data services consumers Information Systems Frontiers 10 2008 431 445
31. S.-J. Hong, J.Y. Thong, and K.-Y. Tam Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet Decision Support Systems 42 2006 1819 1834
32. Horrigan, J. (2009). Wireless Internet use. Washington, DC: Pew Internet & American life project. Retrieved from 〈 http://www.pewinternet.org/ ∼/media//Files/Reports/2009/Wireless-Internet-Use.pdf 〉.
33. C.-L. Hsu, H.-P. Lu, and H.-H. Hsu Adoption of the mobile Internet: An empirical study of multimedia message service (MMS) Omega 35 2007 715 726
34. IDATE. (2009, January 16). Mobile Internet services. IDATE News, 455. Retrieved from 〈 http://www.idate.fr/2009/pages/?all=f-actualite&id= 561&idl=22 〉.
35. Informa, H.-H. (2009). O2 Germany tries again with mobile ICQ. Mobile Communications Europe, (issue 494), 911.
36. ITU Measuring the information society The ICT development index 2009 International Telecommunication Union Geneva, Switzerland
37. B. Kim, M. Choi, and I. Han User behaviors toward mobile data services: The role of perceived fee and prior experience Expert Systems with Applications 36 2009 8528 8536
38. H. Kim, I. Lee, and J. Kim Maintaining continuers vs. converting discontinuers: Relative importance of post-adoption factors for mobile data services International Journal of Mobile Communications 6 2008 108 132
39. H.-W. Kim, H.C. Chan, and S. Gupta Value-based adoption of mobile Internet: An empirical investigation Decision Support Systems 43 2007 111 126
40. S. Kim, and G. Garrison Investigating mobile wireless technology adoption: An extension of the technology acceptance model Information Systems Frontiers 11 2009 323 333
41. Y. Kim, R. Telang, W.B. Vogt, and R. Krishnan An empirical analysis of mobile voice service and SMS: A structural model Management Science 56 2010 234 252
42. J. Knigstorfer Akzeptanz von technologischen Innovationen. 2008 Gabler Wiesbaden, Germany
43. T. Koivumki, A. Ristola, and M. Kesti The perceptions towards mobile services: An empirical analysis of the role of use facilitators Personal and Ubiquitous Computing 12 2008 67 75
44. Y.-F. Kuo, C.-M. Wu, and W.-J. Deng The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services Computers in Human Behavior 25 2009 887 896
45. Y.-F. Kuo, and S.N. Yen Towards an understanding of the behavioral intention to use 3G mobile value-added services Computers in Human Behavior 25 2009 103 110
46. I. Lee, B. Choi, J. Kim, and S.J. Hong Culture-technology fit: Effects of cultural characteristics on the post-adoption beliefs of mobile Internet users International Journal of Electronic Commerce 11 4 2007 11 51
47. M.K. Lee, C.M. Cheung, and Z. Chen Understanding user acceptance of multimedia messaging services: An empirical study Journal of the American Society for Information Science and Technology 58 2007 2066 2077
48. Lee, S. H., Shin, B., & Lee, H. G. (2008). Investigation of factors that have impacts on usage increase and decrease of mobile data services. Paper presented at the 41st Annual Hawaii International Conference on System Sciences (HICSS'08), 710 January 2008, Hawaii, USA. Retrieved from 〈 http://www2.computer.org/plugins/dl/pdf/proceedings/hicss/2008/3075/00/30750082. pdf 〉.
49. T.M. Lee, and J.K. Jun The role of contextual marketing offer in Mobile Commerce acceptance: Comparison between Mobile Commerce users and nonusers International Journal of Mobile Communications 5 2007 339 356
50. C. Lpez-Nicols, F.J. Molina-Castillo, and H. Bouwman An assessment of advanced mobile services acceptance: Contributions from TAM and diffusion theory models Information & Management 45 2008 359 364
51. J. Lu, C. Liu, C.-S. Yu, and K. Wang Determinants of accepting wireless mobile data services in China Information & Management 45 2008 52 64
52. N. Mallat, M. Rossi, V.K. Tuunainen, and A. rni The impact of use context on mobile services acceptance: The case of mobile ticketing Information & Management 46 2009 190 195
53. M. Minges Is the Internet mobile? Measurements from the Asia-Pacific region Telecommunications Policy 29 2005 113 125
54. S. Oh, S. Yang, S. Kurnia, H. Lee, M.M. MacKay, and K. O'Doherty The characteristics of mobile data service users in Austria International Journal of Mobile Communications 6 2008 217 230
55. Poulbere, V. (2005). The story of SMS global market development. Huawei Technologies Magazine, (issue 17), 3943.
56. E.M. Rogers Diffusion of innovations 5th ed. 2003 Free Press New York, NY
57. K. Seiders, G.B. Voss, D. Grewal, and A.L. Godfrey Do satisfied customers buy more? Examining moderating influences in a retailing context Journal of Marketing 69 4 2005 26 43
58. D.-H. Shin User acceptance of mobile Internet: Implication for convergence technologies Interacting with Computers 19 2007 472 483
59. T. Smura, A. Kivi, and J. Tyli A framework for analysing the usage of mobile services Info 11 4 2009 53 67
60. J. Song, C. Koo, and Y. Kim Investigating antecedents of behavioral intentions in mobile commerce Journal of Internet Commerce 6 2007 13 34
61. tns Infratest. (2009). Mobilfunknutzung und Nutzungsabsichten 2009. Retrieved from 〈 http://www.eplus-gruppe.de/download/filedownload.asp? folder=presse-studie&file=Mobilfunknutzung2009-Studie-Infratest-Eplus.pdf 〉.
62. L.G. Tornatzky, and K.J. Klein Innovation characteristics and innovation adoption-implementation IEEE Transactions on Engineering Management 29 1982 28 45
63. O. Turel, A. Serenko, and N. Bontis User acceptance of wireless short messaging services: Deconstructing perceived value Information & Management 44 2007 63 73
64. H. Verkasalo Handset-based measurement of smartphone service evolution in Finland Journal of Targeting, Measurement and Analysis for Marketing 16 2007 7 25
65. H. Verkasalo Dynamics of mobile service adoption International Journal of E-Business Research 4 3 2008 40 63
66. H. Verkasalo Handset-based measurement of mobile service demand and value Info 10 3 2008 51 69
67. H. Verkasalo Analysis of mobile internet usage among early-adopters Info 11 4 2009 68 92
68. R. Wei Motivations for using the mobile phone for mass communications and entertainment Telematics and Informatics 25 2008 36 46
69. Westlund, O., & Bohlin, E. (2008). Mobile internet adoption and use: Results from a national survey in Sweden. Paper presented at the 17th Biennial Conference of the International Telecommunications Society, 2427 June 2008, Montreal, Canada. Retrieved from 〈 http://www.imaginar.org/its2008/269.pdf 〉.
70. X. Yan, M. Gong, and J.Y. Thong Two tales of one service: User acceptance of short message service (SMS) in Hong Kong and China Info 8 1 2006 16 28
71. S.-H. Yoo, and H.-S. Moon An estimation of the future demand for portable Internet service in Korea Technological Forecasting & Social Change 73 2006 575 587