Understanding the role of managerial agency in achieving business benefits from ERP systems

Information Systems Journal

Volumn 20, Issue 3, 2010, Pages 213-238

  Staehr, Lorraine ^a  

^a LA TROBE UNIVERSITY   (Australia)

Author keywords

Business benefits; ERP systems; Interpretive case study; Structuration theory

Indexed keywords

BUSINESS BENEFITS; ERP SYSTEM; ERP SYSTEMS; IMPLEMENTATION SUCCESS; INTERPRETIVE CASE STUDIES; MANAGEMENT DECISION-MAKING; MANUFACTURING ORGANIZATIONS; POST-IMPLEMENTATION; STRUCTURATION THEORY; TOP MANAGEMENT SUPPORT;

DECISION SUPPORT SYSTEMS; MANAGERS; RESEARCH;

ENTERPRISE RESOURCE PLANNING;

EID: 77955070601     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2008.00316.x     Document Type: Article

References (61)

1. Alvarez, R. (2008) Examining technology, structure and identity during enterprise system implementation. Information Systems Journal, 18, 203-224.
2. Bancroft, N., Seip, H. & Sprengel, A. (1998) Implementing SAP R/3, 2nd edn. Manning, Greenwich, UK.
3. Bingi, P., Sharma, M. & Godla, J. (1999) Critical issues affecting an ERP implementation. Information Systems Management, 16, 7-14.
4. Boudreau, M. (2003) Learning to use ERP technology: a causal model. In: Proceedings of the 36th Hawaii International Conference on System Sciences, Sprague, R. (ed.) IEEE Computer Society Press, Los Alamitos, CA, USA.
5. Boudreau, M. & Robey, D. (2005) Enacting integrated information technology: a human agency perspective. Organization Science, 16, 3-18.
6. Brown, C.V. & Vessey, I. (2003) Managing the next wave of enterprise systems: leveraging lessons from ERP. MIS Quarterly Executive, 2, 65-77.
7. Bulkeley, W.M. (1996, November 18), Technology: when things go wrong. The Wall Street Journal, R25.
8. Chae, B. (2001) Technology adaptation: the case of large-scale information systems. In: Proceedings of the 22nd International Conference on Information Systems, Storey, V., Sarkar, S. & DeGross, J. (eds), pp. 581-585. Association for Information Systems, New Orleans, LA, USA.
9. Chang, S. & Gable, G.G. (2002) A comparative analysis of major ERP life cycle implementation, management and support issues in Queensland government. Journal of Global Information Management, 10, 36-54.
10. Cummings, D. (ed.) (2004) MRP II class A certification. The Advanced Semiconductor Magazine, 17, 28.
11. Davenport, T.H. (2000) Mission Critical: Realizing the Promise of Enterprise Systems. Harvard Business School Press, Boston, MA, USA.
12. Davenport, T.H., Harris, J. & Cantrell, S. (2004) Enterprise systems and ongoing process change. Business Process Management Journal, 10, 16-26.
13. Dechow, N. & Mouritsen, J. (2005) Enterprise resource planning systems, management control and the quest for integration. Accounting, Organizations and Society, 30, 691-733.
14. Duchessi, P., Schaninger, C.M. & Hobbs, D.R. (1989) Implementing a manufacturing planning and control system. Sloan Management Review, 31, 75-90.
15. Gable, G.G., Sedera, D. & Chan, T. (2003) Enterprise system success: a measurement model. In: Proceedings of the 24th International Conference on Information Systems, March, S., Massey, A. & DeGross, J. (eds), pp. 576-591. Association for Information Systems, Seattle, WA, USA.
16. Giddens, A. (1984) The Constitution of Society. University of California Press, Berkeley, CA, USA.
17. Ginzberg, M.J. (1981) Early diagnosis of MIS implementation failure: promising results and unanswered questions. Management Science, 27, 459-478.
18. Gregson, N. (1989) On the (ir)relevance of structuration theory to empirical research. In: Social Theory of Modern Societies: Anthony Giddens and His Critics, Held, D. & Thompson, J. (eds), Chapter 11, pp. 235-248. Cambridge University Press, Cambridge, UK.
19. Harris, J.G. & Davenport, T.H. (2006) New Growth from Enterprise Systems: Achieving High Performance through Distinctive Capabilities. Accenture Institute for High Performing Business, Wellesley, MA, USA.
20. Holland, C.P. & Light, B. (1999) A critical success factors model for ERP implementation. IEEE Software, 16, 30-36.
21. Holsapple, C. & Sena, M. (2003) The decision-support characteristics of ERP systems. International Journal of Human-Computer Interaction, 16, 101-123.
22. Holsapple, C. & Sena, M. (2005) ERP plans and decisionsupport benefits. Decision Support Systems, 38, 575-590.
23. Jones, M. (1999) Structuration theory. In: Rethinking Management Information Systems: An Interdisciplinary Perspective, Currie, W. & Galliers, B. (eds), pp. 103-135. Oxford University Press, Oxford, UK.
24. Jones, M. & Karsten, H. (2008) Gidden's structuration theory and information systems research. MIS Quarterly, 32, 127-157.
25. Jones, M. & Nandhakumar, J. (1993) Structured development? A structurational analysis of the development of an executive information system. In: Human, Organizational, and Social Dimensions of Information Systems, IFIP Transactions A-24, Avison, D., Kendall, K.E. & DeGross, J. (eds), pp. 475-496. North-Holland, Amsterdam, Holland.
26. Klein, H. & Myers, M.D. (1999) A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly, 23, 67-93.
27. Kraemmergaard, P. & Rose, J. (2002) Managerial competences for ERP journeys. Information Systems Frontiers, 4, 199-211.
28. Land, F. & Hirschheim, R. (1983) Participative systems design: rationale, tools and techniques. Journal of Applied Systems Analysis, 10, 91-107.
29. Leonard-Barton, D. & Deschamps, I. (1988) Managerial influence in the implementation of new technology. Management Science, 34, 1252-1265.
30. Markus, M.L. (2004) Technochange management: using IT to drive organizational change. Journal of Information Technology, 19, 3-19.
31. Markus, M.L. & Robey, D. (1988) Information technology and organizational change: causal structure in theory and research. Management Science, 34, 583-598.
32. Markus, M.L. & Tanis, C. (2000) The enterprise systems experience - from adoption to success. In: Framing the Domains of IT Research: Projecting the Future through the Past, Zmud, R. (ed.), pp. 173-207. Pinnaflex Educational Resources, Cincinnati, OH, USA.
33. Markus, M.L., Axline, S., Petrie, D. & Tanis, C. (2000) Learning from adopters' experiences with ERP: problems encountered and success achieved. Journal of Information Technology, 15, 245-265.
34. Nandhakumar, J., Rossi, M. & Talvinen, J. (2005) The dynamics of contextual forces of ERP implementation. Journal of Strategic Information Systems, 14, 221-242.
35. O'Grady, W. (2002) Assessing benefits from ERP systems use. In: Proceedings of the Accounting Association of Australia and New Zealand Ltd 2002 Conference, Perth, WA, Australia.
36. Orlikowski, W.J. & Robey, D. (1991) Information technology and the structuring of organizations. Information Systems Research, 2, 143-169.
37. Parr, A. & Shanks, G. (2000) A model of ERP project implementation. Journal of Information Technology, 15, 289-303.
38. Parr, A., Shanks, G. & Darke, P. (1999) Identification of necessary factors for successful implementation of ERP systems. In: New Information Technologies in Organisational Processes, Ngwenyama, O., Introna, L., Myers, M., & DeGross, J. (eds), pp. 99-119. Kluwer Academic Publishers, Boston, MA, USA.
39. Pettigrew, A.M. (1985) Contextualist research and the study of organisational change processes. In: Research Methods in Information Systems, Mumford, E., Hirschheim, R., Fitzgerald, G. & Wood-Harper, T. (eds), pp. 53-78. Elsevier Science Publishers, Amsterdam, Holland.
40. Pozzebon, M. (2001) Demystifying the rhetorical closure of ERP packages. In: Proceedings of the 22nd International Conference on Information Systems, Storey, V., Sarkar, S. & DeGross, J. (eds), pp. 329-338. Association for Information Systems, New Orleans, LA, USA.
41. Rose, J., Jones, M. & Truex, D. (2005) Socio-theoretic accounts of IS: the problem of agency. Scandinavian Journal of Information Systems, 17, 133-152.
42. Ross, J.W. & Vitale, M.R. (2000) The ERP revolution: surviving versus thriving. Information Systems Frontiers, 2, 233-241.
43. Sahay, S. & Walsham, G. (1997) Social structure and managerial agency in India. Organization Studies, 18, 415-444.
44. Shang, S. & Seddon, P.B. (2000) A comprehensive framework for classifying the benefits of ERP systems. In: Proceedings of the 6th Americas Conference on Information Systems, Chung, H. (ed.), pp. 1005-1014.
45. Shang, S. & Seddon, P.B. (2003) Realizing benefits from enterprise systems. Working paper, Department of Information Systems, University of Melbourne, Melbourne, Australia.
46. Shanks, G., Parr, A., Hu, B., Corbitt, B. Thanasankit, T. & Seddon P.B. (2000) Differences in critical success factors in ERP systems implementation in Australia and China: a cultural analysis. In: Proceedings of the 8th European Conference on Information Systems, Hansen, H.R. (ed.) Association for Information Systems, Vienna, Austria.
47. Sia, S.K., Tang, M., Soh, C. & Boh, W.F. (2002) Enterprise resource planning (ERP) systems as technology of power: empowerment or panoptic control? The Database for Advances in Information Systems, 33, 23-37.
48. Somers, T. & Nelson, K. (2001) The impact of critical success factors across the stages of enterprise resource planning implementations. In: Proceedings of the 34th Annual Hawaii International Conference on System Sciences, Sprague, R. (ed.), pp. 1-10. IEEE Computer Society Press, Los Alamitos, CA.
49. Staehr, L., Shanks, G. & Seddon, P.B. (2002) Understanding the business benefits of ERP systems. In: Proceedings of the 8th Americas Conference on Information Systems, DeGross, J. (ed.), pp. 899-906. Association for Information Systems, Dallas, TX, USA.
50. Staehr, L., Shanks, G. & Seddon, P.B. (2004) Understanding the business consequences of ERP systems. In: The Enterprise Resource Planning Decade: Lessons Learnt and Issues for the Future, Adam, F. & Sammon, D. (eds), pp. 72-91. Idea Group Publishing, Hershey, PA.
51. Stake, R. (1994) Case studies. In: Handbook of Qualitative Research, Denzin, N. & Lincoln, Y. (eds), pp. 236-247. Sage Publications, Thousand Oaks, CA, USA.
52. Sumner, M. (2000) Risk factors in enterprise-wide/ERP projects. Journal of Information Technology, 15, 317-327.
53. Tyre, M. & Orlikowski, W. (1994) Windows of opportunity: temporal patterns of technological adaptation in organizations. Organization Science, 5, 98-118.
54. Volkoff, O. (1999) Using the structurational model of technology to analyze an ERP implementation. In: Proceedings of the 5th Americas Conference on Information Systems, Haseman, W.D. & Nazareth, D.L. (eds), pp. 235-237. Association for Information Systems, Milwaukee, WI, USA.
55. Wagner, E.L., Scotts, S.V. & Galliers, R.D. (2005) The creation of 'Best Practice' software: myth, reality and ethics. Information and Organization, 16, 251-275.
56. Walsham, G. (1995) Interpretive case studies in IS research: nature and method. European Journal of Information Systems, 4, 74-81.
57. Walsham, G. & Han, C. (1991) Structuration theory and information systems research. Journal of Applied Systems Analysis, 17, 77-85.
58. Ward, J., Hemingway, C. & Daniel, E. (2005) A framework for addressing the organisational issues of enterprise systems implementation. Journal of Strategic Information Systems, 14, 97-119.
59. Willcocks, L.P. & Sykes, R. (2000) The role of the CIO and IT function in ERP. Communications of the ACM, 43, 32-38.
60. Wolcott, H. (1994) Transforming Qualitative Data: Description, Analysis and Interpretation. Sage Publications, Thousand Oaks, CA, USA.
61. Yin, R. (2003) Case Study Research: Design and Methods, 3rd edn. Sage Publications, Thousand Oaks, CA, USA.