메뉴 건너뛰기




Volumn 19, Issue 4, 2010, Pages 250-260

Drivers of brand trust in internet retailing

Author keywords

Brands; Internet marketing; Retailing; Trust

Indexed keywords


EID: 77955059587     PISSN: 10610421     EISSN: None     Source Type: Journal    
DOI: 10.1108/10610421011059577     Document Type: Article
Times cited : (34)

References (46)
  • 1
    • 0030528926 scopus 로고    scopus 로고
    • Measuring brand equity across products and markets
    • Aaker, D.A. (1996), "Measuring brand equity across products and markets" in California Management Review, Vol. 38, No. 3, pp. 102-20.
    • (1996) California Management Review , vol.38 , Issue.3 , pp. 102-120
    • Aaker, D.A.1
  • 2
    • 84986135443 scopus 로고    scopus 로고
    • How much of brand equity is explained by trust?
    • Ambler, T. (1997), "How much of brand equity is explained by trust?" in Management Decision, Vol. 35, No. 4, pp. 283-92.
    • (1997) Management Decision , vol.35 , Issue.4 , pp. 283-292
    • Ambler, T.1
  • 3
    • 0032371080 scopus 로고    scopus 로고
    • Straining for shared meaning in organisational science: Problems of trust and distrust
    • Bigley, G.A. and Pierce, J.L. (1998), "Straining for shared meaning in organisational science: problems of trust and distrust" in Academy of Management Review, Vol. 23, pp. 405-21.
    • (1998) Academy of Management Review , vol.23 , pp. 405-421
    • Bigley, G.A.1    Pierce, J.L.2
  • 4
    • 84985233988 scopus 로고
    • The role of factor analysis in the development and evaluation of personality scales
    • Briggs, S.R. and Cheek, J.M. (1986), "The role of factor analysis in the development and evaluation of personality scales" in Journal of Personality, Vol. 54, No. 1, pp. 106-48.
    • (1986) Journal of Personality , vol.54 , Issue.1 , pp. 106-148
    • Briggs, S.R.1    Cheek, J.M.2
  • 5
    • 34249335376 scopus 로고    scopus 로고
    • Examining customers' trust in online vendors and their dropout decisions: An empirical study
    • Chau, P.Y.K., Hu, P., Lee, B.L.P. and Au, A.K.K. (2007), "Examining customers' trust in online vendors and their dropout decisions: an empirical study" in Electronic Commerce Research and Applications, Vol. 6, No. 2, pp. 171-82.
    • (2007) Electronic Commerce Research and Applications , vol.6 , Issue.2 , pp. 171-182
    • Chau, P.Y.K.1    Hu, P.2    Lee, B.L.P.3    Au, A.K.K.4
  • 6
    • 0035590133 scopus 로고    scopus 로고
    • The chain effects from brand trust and brand effects to brand performance: The role of brand loyalty
    • Chaudhuri, A. and Holbrook, M.B. (2001), "The chain effects from brand trust and brand effects to brand performance: the role of brand loyalty" in Journal of Marketing, Vol. 65, No. 2, pp. 81-93.
    • (2001) Journal of Marketing , vol.65 , Issue.2 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.B.2
  • 7
    • 7444221668 scopus 로고    scopus 로고
    • Interpreting dimensions of consumer trust in e-commerce
    • Chen, S.C. and Dhillon, G. (2003), "Interpreting dimensions of consumer trust in e-commerce" in Information and Technology Management, Vol. 4, Nos 2/3, pp. 303-18.
    • (2003) Information and Technology Management , vol.4 , Issue.2-3 , pp. 303-318
    • Chen, S.C.1    Dhillon, G.2
  • 8
    • 33747617131 scopus 로고    scopus 로고
    • A study of trust in e-shopping before and after first-hand experience is gained
    • Chow, W.S. and Angie, N.K.O. (2006), "A study of trust in e-shopping before and after first-hand experience is gained" in Journal of Computer Information Systems, Vol. 46, No. 4, pp. 125-39.
    • (2006) Journal of Computer Information Systems , vol.46 , Issue.4 , pp. 125-139
    • Chow, W.S.1    Angie, N.K.O.2
  • 10
    • 18844393514 scopus 로고    scopus 로고
    • Palgrave Macmillan, New York, NY, 2nd ed
    • Collis, J. and Hussey, R. (2003), Business Research, 2nd ed., Palgrave Macmillan, New York, NY.
    • (2003) Business Research
    • Collis, J.1    Hussey, R.2
  • 12
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, M.P. and Cannon, J.P. (1997), "An examination of the nature of trust in buyer-seller relationships" in Journal of Marketing, Vol. 61, No. 2, pp. 35-51.
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, M.P.1    Cannon, J.P.2
  • 13
    • 33846186299 scopus 로고    scopus 로고
    • Making business-to-business international internet marketing effective: A study of critical factors using a case-study approach
    • Eid, R., Elbeltagi, I. and Zairi, M. (2006), "Making business-to-business international internet marketing effective: a study of critical factors using a case-study approach" in Journal of International Marketing, Vol. 14, No. 4, pp. 87-109.
    • (2006) Journal of International Marketing , vol.14 , Issue.4 , pp. 87-109
    • Eid, R.1    Elbeltagi, I.2    Zairi, M.3
  • 14
    • 0040621686 scopus 로고    scopus 로고
    • Online relationships and the consumer's right to privacy
    • Franzak, F., Pitta, D. and Fritsche, S. (2001), "Online relationships and the consumer's right to privacy" in Journal of Consumer Marketing, Vol. 18, No. 7, pp. 631-41.
    • (2001) Journal of Consumer Marketing , vol.18 , Issue.7 , pp. 631-641
    • Franzak, F.1    Pitta, D.2    Fritsche, S.3
  • 15
    • 3042553732 scopus 로고    scopus 로고
    • The effects of consumer risk perception on pre-purchase information on airline auction: Brand, word of mouth, and customized information
    • available at:, (accessed October 2006)
    • Ha, H-Y. (2002), "The effects of consumer risk perception on pre-purchase information on airline auction: brand, word of mouth, and customized information", Journal of Computer-mediated Communication, Vol. 8, available at: http://jcmc.indiana.edu/vol8/issue1/ha.html (accessed October 2006).
    • (2002) Journal of Computer-Mediated Communication , vol.8
    • Ha, H-Y.1
  • 16
    • 84992999780 scopus 로고    scopus 로고
    • Factors influencing consumer perceptions of brand trust online
    • Ha, H-Y. (2004), "Factors influencing consumer perceptions of brand trust online" in Journal of Product & Brand Management, Vol. 13, No. 5, pp. 329-42.
    • (2004) Journal of Product & Brand Management , vol.13 , Issue.5 , pp. 329-342
    • Ha, H-Y.1
  • 17
    • 33749071948 scopus 로고    scopus 로고
    • Perspectives on consumer decision making: An integrated approach
    • Hansen, T. (2005), "Perspectives on consumer decision making: an integrated approach" in Journal of Consumer Behaviour, Vol. 4, No. 6, pp. 420-37.
    • (2005) Journal of Consumer Behaviour , vol.4 , Issue.6 , pp. 420-437
    • Hansen, T.1
  • 19
    • 0034188463 scopus 로고    scopus 로고
    • How to acquire customers on the web
    • Hoffman, L.D. and Novak, T.P. (2000), "How to acquire customers on the web" in Harvard Business Review, Vol. 78, No. 3, pp. 179-88.
    • (2000) Harvard Business Review , vol.78 , Issue.3 , pp. 179-188
    • Hoffman, L.D.1    Novak, T.P.2
  • 20
    • 0042315728 scopus 로고
    • Trust: The connecting link between organizational theory and philosophical ethics
    • Hosmer, L.T. (1995), "Trust: the connecting link between organizational theory and philosophical ethics" in Academy of Management Review, Vol. 20, No. 2, pp. 379-403.
    • (1995) Academy of Management Review , vol.20 , Issue.2 , pp. 379-403
    • Hosmer, L.T.1
  • 22
    • 0039002800 scopus 로고    scopus 로고
    • A comprehensive analysis of permission marketing
    • available at:, (accessed October 2006)
    • Krishnamurthy, S. (2001), "A comprehensive analysis of permission marketing", Journal of Computer-mediated Communication, Vol. 2, available at: http://jcmc.indiana.edu/vol8/issue1/ha.html (accessed October 2006).
    • (2001) Journal of Computer-Mediated Communication , vol.2
    • Krishnamurthy, S.1
  • 23
    • 11844295355 scopus 로고    scopus 로고
    • Evaluating e-commerce with a focus on the customer
    • Lightner, N.J. (2004), "Evaluating e-commerce with a focus on the customer" in Communications of the ACM, Vol. 47, No. 10, pp. 88-92.
    • (2004) Communications of the ACM , vol.47 , Issue.10 , pp. 88-92
    • Lightner, N.J.1
  • 24
    • 33750378849 scopus 로고    scopus 로고
    • Do I trust you online, and if so will I buy? An empirical study of two trust-building strategies
    • Lim, K.H., Sia, C.L., Lee, M.K.O., Benbasat, I. and Do, I. (2006), "Do I trust you online, and if so will I buy? An empirical study of two trust-building strategies" in Journal of Management Information Systems, Vol. 23, No. 2, pp. 233-66.
    • (2006) Journal of Management Information Systems , vol.23 , Issue.2 , pp. 233-266
    • Lim, K.H.1    Sia, C.L.2    Lee, M.K.O.3    Benbasat, I.4    Do, I.5
  • 26
    • 0034340424 scopus 로고    scopus 로고
    • Wine online: Search costs affect competition on price, quality and distribution
    • Lynch, J.G. and Ariely, D. (2000), "Wine online: search costs affect competition on price, quality and distribution" in Marketing Science, Vol. 19, No. 1, pp. 83-103.
    • (2000) Marketing Science , vol.19 , Issue.1 , pp. 83-103
    • Lynch, J.G.1    Ariely, D.2
  • 27
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H., Choudhury, V. and Kacmar, C. (2002), "Developing and validating trust measures for e-commerce: an integrative typology" in Information Systems Research, Vol. 13, No. 3, pp. 334-59.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 28
    • 54549116174 scopus 로고    scopus 로고
    • Managing and maintaining corporate reputation and brand identity: Haier Group logo
    • Maktoba, O. and Williams, R.L. (2006), "Managing and maintaining corporate reputation and brand identity: Haier Group logo" in Journal of Brand Management, Vol. 13, Nos 4/5, pp. 268-75.
    • (2006) Journal of Brand Management , vol.13 , Issue.4-5 , pp. 268-275
    • Maktoba, O.1    Williams, R.L.2
  • 30
    • 77955075006 scopus 로고    scopus 로고
    • Internet usage statistics: World internet user and population stats
    • Miniwatts Marketing Group, available at:, (accessed 24 December 2007)
    • Miniwatts Marketing Group (2007), "Internet usage statistics: world internet user and population stats", Internet, World Stats, available at: www.internetworldstats.com/stats.htm (accessed 24 December 2007).
    • (2007) Internet, World Stats
  • 32
    • 0039656230 scopus 로고
    • Factors affecting trust in market research relationships
    • Moorman, C., Deshpandé, R. and Zaltman, G. (1993), "Factors affecting trust in market research relationships" in Journal of Marketing, Vol. 57, No. 1, pp. 81-101.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 81-101
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 33
    • 0001154055 scopus 로고
    • Relationships between providers and users of market research: The dynamics of trust within and between organizations
    • Moorman, C., Zaltman, G. and Deshpandé, R. (1992), "Relationships between providers and users of market research: the dynamics of trust within and between organizations" in Journal of Marketing Research, Vol. 29, No. 3, pp. 314-28.
    • (1992) Journal of Marketing Research , vol.29 , Issue.3 , pp. 314-328
    • Moorman, C.1    Zaltman, G.2    Deshpandé, R.3
  • 34
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, Vol. 58, No. 3, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 35
    • 34548542884 scopus 로고    scopus 로고
    • Role of electronic trust in online retailing
    • Mukherjee, A. and Nath, P. (2007), "Role of electronic trust in online retailing" in European Journal of Marketing, Vol. 41, Nos 9/10, pp. 1173-202.
    • (2007) European Journal of Marketing , vol.41 , Issue.9-10 , pp. 1173-1202
    • Mukherjee, A.1    Nath, P.2
  • 37
    • 0005281191 scopus 로고    scopus 로고
    • Meeting the e-fulfillment challenge
    • Peters, E. (2000), "Meeting the e-fulfillment challenge" in Supply Chain Management Review, Vol. 4, pp. 64-72.
    • (2000) Supply Chain Management Review , vol.4 , pp. 64-72
    • Peters, E.1
  • 39
    • 57649209186 scopus 로고    scopus 로고
    • Not so different after all: A cross-discipline view of trust
    • Rousseau, D.M., Sitkin, S.B., Burt, R.S. and Camerer, C. (1998), "Not so different after all: a cross-discipline view of trust" in Academy of Management Review, Vol. 23, No. 3, pp. 393-404.
    • (1998) Academy of Management Review , vol.23 , Issue.3 , pp. 393-404
    • Rousseau, D.M.1    Sitkin, S.B.2    Burt, R.S.3    Camerer, C.4
  • 40
    • 0001182587 scopus 로고
    • Influences on exchange processes: Buyer's preconceptions of a seller's trustworthiness and bargaining toughness
    • Schurr, P.H. and Ozanne, J.L. (1985), "Influences on exchange processes: buyer's preconceptions of a seller's trustworthiness and bargaining toughness" in Journal of Consumer Research, Vol. 11, No. 4, pp. 939-53.
    • (1985) Journal of Consumer Research , vol.11 , Issue.4 , pp. 939-953
    • Schurr, P.H.1    Ozanne, J.L.2
  • 41
  • 42
    • 33751118263 scopus 로고    scopus 로고
    • Hedonic and utilitarian motive for online retail shopping behavior
    • Srinivasan, S.S., Anderson, R. and Ponnavolu, K. (2002), "Hedonic and utilitarian motive for online retail shopping behavior" in Journal of Retailing, Vol. 77, pp. 511-39.
    • (2002) Journal of Retailing , vol.77 , pp. 511-539
    • Srinivasan, S.S.1    Anderson, R.2    Ponnavolu, K.3
  • 44
    • 22944446927 scopus 로고    scopus 로고
    • The impact of brand loyalty on web site usage
    • Thorbjørnsen, H. and Supphellen, M. (2004), "The impact of brand loyalty on web site usage" in Journal of Brand Management, Vol. 11, No. 3, pp. 199-208.
    • (2004) Journal of Brand Management , vol.11 , Issue.3 , pp. 199-208
    • Thorbjørnsen, H.1    Supphellen, M.2
  • 45
    • 77955061424 scopus 로고    scopus 로고
    • The dark side of international e-commerce: Logistics
    • Xu, K., Wilkinson, T. and Brouther, L.E. (2002), "The dark side of international e-commerce: logistics" in Marketing Management Journal, Vol. 12, pp. 123-34.
    • (2002) Marketing Management Journal , vol.12 , pp. 123-134
    • Xu, K.1    Wilkinson, T.2    Brouther, L.E.3
  • 46
    • 13944258992 scopus 로고    scopus 로고
    • Virtual product experience: Effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping
    • Zhenhui, J. and Benbasat, I. (2004), "Virtual product experience: effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping" in Journal of Management Information Systems, Vol. 21, No. 3, pp. 111-47.
    • (2004) Journal of Management Information Systems , vol.21 , Issue.3 , pp. 111-147
    • Zhenhui, J.1    Benbasat, I.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.