Contribution of cross-functional teams to the improvement in operational performance

Team Performance Management

Volumn 16, Issue 3, 2010, Pages 148-168

  Santa, Ricardo ^a   Ferrer, Mario ^b   Bretherton, Phil ^a   Hyland, Paul ^c  

^a CHARLES DARWIN UNIVERSITY   (Australia)

^b CENTRAL QUEENSLAND UNIVERSITY   (Australia)

^c QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Information systems; Organizational effectiveness; Organizational innovation; Organizational performance; Team working

Indexed keywords

EID: 77954220693     PISSN: 13527592     EISSN: None     Source Type: Journal    
DOI: 10.1108/13527591011053241     Document Type: Article

References (65)

1. Ahmad, S. and Schroeder, R. (2003), "The impact of human resource management practices on operational performance: recognising country and industry differences" in Journal of Operations Management, Vol. 21, pp. 19-43.
2. Baroudi, J.J., Olson, M.H. and Ives, B. (1986), "An empirical study of the impact of user involvement on system usage and information satisfaction" in Communications of the ACM, Vol. 29, No. 3, pp. 232-8.
3. Beer, M. and Eisenstat, R.A. (1996), "Developing an organization capable of implementing strategy and learning" in Human Relations, Vol. 49, No. 5, pp. 597-617.
4. Berthon, P., Pitt, L., Ewing, M. and Carr, C.L. (2002), "Potential research space in MIS: a framework for envisioning and evaluating research replication, extension, and generation" in Information Systems Research, Vol. 13, No. 4, pp. 416-27.
5. Boer, H., Caffyn, S., Corso, M., Coughlan, P., Gieskes, J., Magnusson, M., Pavesi, S. and Ronchi, S. (2001), "Knowledge and continuous innovation: the CIMA methodology" in International Journal of Operations & Production Management, Vol. 21, No. 4, pp. 490-504.
6. Bokhari, R.H. (2005), "The relationship between system usage and user satisfaction: a meta-analysis" in Journal of Enterprise Information Management, Vol. 18, Nos 1/2, pp. 211-34.
7. Chen, L.D., Soliman, K.S., Mao, E. and Frolick, M.N. (2000), "Measuring user satisfaction with data warehouses: an exploratory study" in Information & Management, Vol. 37, pp. 103-10.
8. Cooksey, R. (2007), Illustrating Statistical Procedures for Business, Behavioural & Social Science Research, Tilde University Press, Melbourne.
9. Corbett, L.M. (1992), "Delivery windows - a new view on improving manufacturing flexibility and on-time delivery performance" in Production and Inventory Management Journal, Vol. 33, No. 3, pp. 74-9.
10. Cotteleer, M. (2001), Operational Performance Following ERP Implementation, Harvard University Press, Cambridge, MA.
11. Daily, B. and Huang, S. (2001), "Achieving sustainability through attention to human resource factors in environmental management" in International Journal of Operations & Production Management, Vol. 21, No. 12, pp. 1539-52.
12. Davenport, T. (1998), "Putting the enterprise into the enterprise system" in Harvard Business Review, Vol. 76, No. 4, pp. 121-31.
13. DeLone, W. and McLean, E. (1992), "Information systems success: the quest for the dependent variable" in Information Systems Research, Vol. 3, No. 1, pp. 60-95.
14. DeLone, W. and McLean, E. (2003), "The DeLone and McLean model of information system success: a ten-year update" in Journal of Management Information Systems, Vol. 19, No. 4, pp. 9-30.
15. DeLone, W. and McLean, E. (2004), "Measuring e-commerce success: applying the DeLone & McLean information systems success model" in International Journal of Electronic Commerce, Vol. 9, No. 1, pp. 31-47.
16. Doll, W.J. and Torkzadeh, G. (1988), "The measurement of end-user computing satisfaction" in MIS Quarterly, Vol. 12, pp. 259-74.
17. Downing, C.E. (1999), "System usage behaviour as a proxy for user satisfaction: an empirical investigation" in Information & Management, Vol. 35, pp. 203-16.
18. Elias, A. and Zwikael, O. (2007), "Stakeholder participation in project management: a New Zealand study", Proceedings of the 5th Annual Australian and New Zealand Academy of Management Operations Management Symposium, Melbourne.
19. Hair, J., Black, W.C., Babin, B. and Anderson, R.E. (2010), Multivariate Data Analysis: A Global Perspective, 7th ed., Pearson, Harlow.
20. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
21. Harrison, A. and Storey, J. (1996), "New wave manufacturing strategies: operational, organisational and human dimensions" in International Journal of Operations & Production Management, Vol. 16, No. 2, pp. 63-76.
22. Heeks, R. (2005), "Health information systems: failure, success and improvisation" in Medical Informatics, Vol. 75, pp. 125-37.
23. Hill, T. (2000), Operations Management: Strategic Context and Managerial Analysis, Palgrave, Basingstoke.
24. Ho, R. (2006), Handbook of Univariate and Multivariate Data Analysis and Interpretation with SPSS, Chapman & HAll/CRC, Boca Raton, FL.
25. Ifandoudas, P. and Chapman, R. (2006), "Strategic ICT implementation within SMEs for business improvement: the COSTWORTH project", paper presented at 6th International CINet Conference, Brighton.
26. Jamieson, K. and Hyland, P. (2004), "IS failure: just too much information?", paper presented at 8th World Multi-Conference on Systemics, Cybernetics and Informatics, Orlando, FL.
27. Jones, D. (2003), "How to live with ERP systems and thrive", viewed 03-03-2007 2007, available at: http://cq-pan.cqu.edu.au/david-jones/Publications/Papers_and-Books/ERP_Live.
28. Kellogg, K., Orlikowski, W. and Yates, J. (2006), "Life in the trading zone: structuring co-ordination across boundaries in post-bureaucratic organisations" in Organization Science, Vol. 17, No. 1, pp. 22-44.
29. Koulikoff-Souviron, M. and Harrison, A. (2007), "The pervasive human resource picture in interdependent supply relationships" in International Journal of Operations & Production Management, Vol. 27, No. 1, pp. 8-27.
30. Kueng, P. (2000), "Process performance measurement system: a tool to support process-based organisations" in Total Quality Management and Business Excellence, Vol. 11, No. 1, pp. 67-85.
31. Kueng, P. (2002), "Performance measurement systems in the service sectors: the potential of IT is not yet utilised" in International Journal of Business Performance Management, Vol. 4, No. 1, pp. 95-114.
32. Lang, S. (2001), An Empirical Examination of the Practical Importance of Selected Information Systems Success Measures, School of Accountancy, Southern Illinois University at Carbondale, Carbondale, IL.
33. Mcafee, A. (2002), "The impact of enterprise information technology adoption on operational performance: an empirical Investigation" in Production and Operations Management, Vol. 11, No. 1, pp. 33-53.
34. McDonough, E. (2000), "Investigation of factors contributing to the success of cross-functional teams" in Journal of Production and Innovation Management, Vol. 17, No. 3, pp. 221-35.
35. Mohmood, M.A., Burn, J.M., Gemoets, L.A. and Jacquez, C. (2000), "Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature" in International Journal of Human-Computer Studies, Vol. 52, pp. 751-71.
36. Masini, A. (2003), "The ERP paradox: an empirical investigation of the impact of enterprise systems on operational effectiveness", PhD in management thesis, Institut Europeen dAdministration des Affaires, Fontainebleau.
37. Moss, R. (2000), "A culture of innovation" in Executive Excellence, Vol. 17, No. 8, pp. 10-11.
38. Nielsen, J. (2005), "Critical success factors for implementing ERP system" in Qualitative Case Studies on Implementation of Enterprise Wide Systems, Idea Group, Hershey, PA, pp. 211-31.
39. Norman, A., Ngai, E.W.T. and Cheng, T.C.E. (2002), "A critical review of end-user information system satisfaction research and a new research framework" in Omega: The International Journal of Management Science, Vol. 30, pp. 451-78.
40. Orlikowski, W. and Gash, D. (1994), "Technological frames: making sense of information technology in organizations" in ACM Transactions on Information Systems, Vol. 12, No. 2, pp. 174-207.
41. Pinto, M., Pinto, J. and Prescott, J. (1993), "Antecedents and consequences of project team cross-functional cooperation" in Management Science, Vol. 39, No. 10, pp. 1281-97.
42. Pitt, L.F., Watson, R.T. and Kavan, C.V. (1995), "Service quality: a measure of information systems effectiveness" in MIS Quarterly, Vol. 19, No. 2, pp. 173-88.
43. Pitta, D. and Franzak, F. (1997), "Boundary spanning product development in consumer markets: learning organisation insights" in Journal of Product & Brand Management, Vol. 6, No. 4, pp. 235-49.
44. Porter, M. (1996), "What is strategy?" in Harvard Business Review, May/June, pp. 43-59.
45. Rai, A., Lang, S. and Welker, R. (2002), "Assessing the validity of IS success models: an empirical test and theoretical analysis" in Information System Research, Vol. 13, No. 1, pp. 50-69.
46. Rea, W. (1995), "The role of teams in a new company" in Team Performance Management, Vol. 1, No. 1, pp. 8-11.
47. Robbins, S. (1997), Essentials of Organisational Behaviour, San Diego State University, Upper Saddle River, NJ.
48. Robbins, S., Judge, T., Millett, B. and Waters-Marsh, T. (2008), Organisational Behaviour, Pearson Education, Melbourne.
49. Romano, K. (2003), "The influence of organisational culture, leadership, and structure on operational effectiveness in the aerospace industry", doctoral thesis, School of Advanced Studies, University of Phoenix, Phoenix, AZ.
50. Ross, T.M. and Jones, E.C. (2008), "Can team effectiveness be predicted?" in Team Performance Management, Vol. 14, Nos 5/6, pp. 248-68.
51. Russell, R.S. and Taylor, B.W. (1995), Production and Operations Management: Focusing on Quality and Competitiveness, Prentice-Hall, Englewood Cliffs, NJ.
52. Sarantakos, S. (2005), Social Research, 3rd ed., Palgrave Macmillan, New York, NY.
53. Schein, E. (1996), "Three cultures of management: the key to organizational learning" in Sloan Management Review, Vol. 38, No. 1, pp. 9-20.
54. Seddon, S. and Kiew, M.-Y. (1994), "A partial test and development of DeLone and McLean's model of IS success", paper presented at International Conference on Information Systems, Atlanta, GA.
55. Segars, A.H. and Grover, V. (1993), "Re-examining easy of use and usefulness: a confirmatory factor analysis" in MIS Quaterly, December, pp. 517-25.
56. Sekaran, U. (2003), Research Methods for Business, 4th ed., John Wiley & Sons, New York, NY.
57. Slack, N. (1991), The Manufacturing Advantage, Mercury Books, London.
58. Slack, N., Chambers, S. and Johnston, R. (2004), Operations Management, 4th ed., Pearson Education, Melbourne.
59. Somers, T.M., Nelson, K. and Karimi, J. (2003), "Confirmatory factor analysis of the end-user computing satisfaction instrument: replication within an ERP Domain" in Decision Sciences, Vol. 34, No. 3, pp. 595-621.
60. Teece, D., Pisano, G. and Shuen, A. (1997), "Dynamic capabilities and strategic management" in Strategic Management Journal, Vol. 18, No. 7, pp. 509-33.
61. Tidd, J., Bessant, J. and Pavitt, K. (2001), Managing Innovation, John Wiley & Sons, New York, NY.
62. Tushman, M. and Scanlan, T. (1981), "Characteristics and external orientations of boundary spanning individuals" in Academy of Management Journal, Vol. 24, No. 1, pp. 83-98.
63. Wheelwright, S.C. and Bowen, H. (1996), "The challenge of manufacturing advantage" in Production and Operations Management, Vol. 5, No. 1, pp. 59-77.
64. White, G. (1996), "A survey and taxonomy of strategy-related performance measures for manufacturing" in International Journal of Operations & Production Management., Vol. 16, No. 3, pp. 42-61.
65. Zviran, M. and Pliskin, N. (2005), "Measuring user satisfaction and perceived usefulness in the ERP context" in Journal of Computer Information Systems, Vol. 45, No. 3, pp. 43-52.