Atmospheric cues and their effect on the hedonic retail experience

International Journal of Retail and Distribution Management

Volumn 38, Issue 8, 2010, Pages 641-653

  Ballantine, Paul W ^a   Jack, Richard ^a   Parsons, Andrew G ^b  

^a UNIVERSITY OF CANTERBURY   (New Zealand)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

Author keywords

Consumer behaviour; Perception; Retailing; Shop design; Store ambience

Indexed keywords

EID: 77954004729     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551011057453     Document Type: Article

References (43)

1. Ang, S., Leong, S. and Lim, J. (1997), "The mediating influence of pleasure and arousal on layout and signage effects" in Journal of Retailing and Consumer Services, Vol. 4, No. 1, pp. 13-24.
2. Areni, C. and Kim, D. (1994), "The influence of in-store lighting on consumers' examination of merchandise in a wine store" in International Journal of Research in Marketing, Vol. 11, No. 2, pp. 117-25.
3. Arnold, M. and Reynolds, K. (2003), "Hedonic shopping motivations" in Journal of Retailing, Vol. 79, No. 2, pp. 77-95.
4. Babin, B., Darden, W. and Griffin, M. (1994), "Work and/or fun: measuring hedonic and utilitarian shopping value" in Journal of Consumer Research, Vol. 20, No. 4, pp. 644-56.
5. Babin, B., Hardesty, D. and Suter, T. (2003), "Color and shopping intentions: the intervening effect of price fairness and perceived affect" in Journal of Business Research, Vol. 56, No. 7, pp. 541-51.
6. Baker, J., Grewal, D. and Levy, M. (1992), "An experimental approach to making retail store environmental decisions" in Journal of Retailing, Vol. 68, No. 4, pp. 445-60.
7. Baker, J., Parasuraman, A., Grewal, D. and Voss, G. (2002), "The influence of multiple store environment cues on perceived merchandise value and patronage intentions" in Journal of Marketing, Vol. 66, No. 2, pp. 120-41.
8. Bellizzi, J. and Hite, R. (1992), "Environmental color, consumer feelings, and purchase likelihood" in Psychology & Marketing, Vol. 9, No. 5, pp. 347-63.
9. Bitner, M. (1992), "Servicescapes: the impact of physical surroundings on customers and employees" in Journal of Marketing, Vol. 56, No. 2, pp. 57-71.
10. Carson, D., Gilmore, A., Perry, C. and Gronhaug, K. (2001), Qualitative Marketing Research, Sage, Thousand Oaks, CA.
11. Chebat, J.-C. and Dubé, L. (2000), "Evolution and challenges facing retail atmospherics" in Journal of Business Research, Vol. 49, No. 2, pp. 89-90.
12. Churchill, G. and Iacobucci, D. (2005), Marketing Research: Methodological Foundations, 9th ed., Thompson South-Western, Mason.
13. Crowley, A. (1993), "The two-dimensional impact of color on shopping" in Marketing Letters, Vol. 4, No. 1, pp. 59-69.
14. d'Astous, A. (2000), "Irritating aspects of the shopping environment" in Journal of Business Research, Vol. 49, No. 2, pp. 149-56.
15. Donovan, R. and Rossiter, J. (1982), "Store atmosphere: an environmental psychology approach" in Journal of Retailing, Vol. 58, No. 1, pp. 34-57.
16. Donovan, R., Rossiter, J., Marcoolyn, G. and Nesdale, A. (1994), "Store atmosphere and purchasing behavior" in Journal of Retailing, Vol. 70, No. 3, pp. 283-94.
17. Ericsson, K. and Simon, H. (1993), Protocol Analysis: Verbal Reports as Data, MIT Press, Cambridge, MA.
18. Herrington, D. and Capella, L. (1996), "Effects of music in service environments: a field study" in Journal of Services Marketing, Vol. 10, No. 2, pp. 26-41.
19. Hirsch, A. (1995), "Effects of ambient odors on slot-machine usage in a Las Vegas casino" in Psychology & Marketing, Vol. 12, No. 7, pp. 585-94.
20. Hirschman, E. and Holbrook, M. (1982), "Hedonic consumption: emerging concepts, methods and propositions" in Journal of Marketing, Vol. 46, No. 3, pp. 92-101.
21. Hsee, C. and LeClerc, F. (1998), "Will products look more attractive when presented separately or together?" in Journal of Consumer Research, Vol. 25, No. 2, pp. 175-86.
22. Hyde, K. (2006), "Contemporary information search strategies of destination-naïve international vacationers" in Journal of Travel and Tourism Marketing, Vol. 21, Nos 2/3, pp. 63-76.
23. Janiszewski, C. (1998), "The influence of display characteristics on visual exploratory search behavior" in Journal of Consumer Research, Vol. 25, No. 3, pp. 290-301.
24. Kaltcheva, V. and Weitz, B. (2006), "When should a retailer create an exciting store environment?" in Journal of Marketing, Vol. 70, No. 1, pp. 107-18.
25. Kim, Y.-K. (2001), "Experiential retailing: an interdisciplinary approach to success in domestic and international retailing" in Journal of Retailing and Consumer Services, Vol. 8, No. 5, pp. 287-9.
26. Kotler, P. (1974), "Atmospherics as a marketing tool" in Journal of Retailing, Vol. 49, No. 4, pp. 48-64.
27. Machleit, K., Eroglu, S. and Mantel, S. (2000), "Retail crowding and shopping satisfaction: what modifies this relationship?" in Journal of Consumer Psychology, Vol. 9, No. 1, pp. 29-42.
28. Mehrabian, A. and Russell, J. (1974), An Approach to Environmental Psychology, MIT Press, Cambridge, MA.
29. Michon, R., Chebat, J.-C. and Turley, L. (2005), "Mall atmospherics: the interaction effects of the mall environment on shopping behavior" in Journal of Business Research, Vol. 58, No. 5, pp. 576-83.
30. Miles, M. and Huberman, A. (1994), Qualitative Data Analysis: An Expanded Sourcebook, Sage, Thousand Oaks, CA.
31. Milliman, R. (1982), "Using background music to affect the behavior of supermarket shoppers" in Journal of Marketing, Vol. 46, No. 3, pp. 86-91.
32. Morin, S., Dubé, L. and Chebat, J.-C. (2007), "The role of pleasant music in servicescapes: a test of the dual model of environmental perception" in Journal of Retailing, Vol. 83, No. 1, pp. 115-30.
33. Parsons, A. (2009), "Use of scent in a naturally odourless store" in International Journal of Retail & Distribution Management, Vol. 37, No. 5, pp. 440-52.
34. Pine, B. and Gilmore, J. (1998), "Welcome to the experience economy" in Harvard Business Review, Vol. 76, No. 4, pp. 97-105.
35. Sherman, E., Mathur, A. and Smith, R. (1997), "Store environment and consumer purchase behavior: mediating role of consumer emotions" in Psychology & Marketing, Vol. 14, No. 4, pp. 361-78.
36. Smith, P. and Curnow, R. (1966), "Arousal hypothesis and the effects of music on purchasing behavior" in Journal of Applied Psychology, Vol. 50, No. 3, pp. 255-6.
37. Spangenberg, E., Crowley, A. and Henderson, P. (1996), "Improving the store environment: do olfactory cues affect evaluations and behaviors?" in Journal of Marketing, Vol. 60, No. 2, pp. 67-80.
38. Summers, T. and Hebert, P. (2001), "Shedding some light on store atmospherics: influence of illumination on consumer behaviour" in Journal of Business Research, Vol. 54, No. 2, pp. 145-50.
39. Thang, D. and Tan, B. (2003), "Linking consumer perception to preference of retail stores: an empirical assessment of the multi-attributes of store image" in Journal of Retailing and Consumer Services, Vol. 10, No. 4, pp. 193-200.
40. Turley, L. and Chebat, J.-C. (2002), "Linking retail strategy, atmospheric design, and shopping behaviour" in Journal of Marketing Management, Vol. 18, Nos 1/2, pp. 124-44.
41. Turley, L. and Milliman, R. (2000), "Atmospheric effects on shopping behavior: a review of the experimental evidence" in Journal of Business Research, Vol. 49, No. 22, pp. 193-211.
42. Yalch, R. and Spangenberg, E. (2000), "The effects of music in a retail setting on real and perceived shopping times" in Journal of Business Research, Vol. 49, No. 2, pp. 139-47.
43. Zhang, Y. (1996), "Responses to humorous advertising: the moderating effect of need for cognition" in Journal of Advertising, Vol. 25, No. 1, pp. 15-31.