Uptake and success factors of Six Sigma in the financial services industry

Business Process Management Journal

Volumn 16, Issue 3, 2010, Pages 436-472

  Heckl, Diana ^a   Moormann, Jürgen ^a   Rosemann, Michael ^b  

^a FRANKFURT SCHOOL OF FINANCE AND MANAGEMENT   (Germany)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Europe; Financial services; Process management; Service improvements; Six sigma

Indexed keywords

EID: 77953302546     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151011049449     Document Type: Article

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