-
1
-
-
0003525850
-
-
Institute of Medicine, Committee on Quality of Health Care in America. Washington DC: National Academy Press
-
Institute of Medicine, Committee on Quality of Health Care in America. Crossing the quality chasm: a new health system for the 21st century. Washington DC: National Academy Press, 2001.
-
(2001)
Crossing the Quality Chasm: A New Health System for the 21st Century
-
-
-
3
-
-
35548984210
-
Getting better value for money from Sweden's healthcare system
-
Paris: OECD Publishing
-
Rae D. Getting better value for money from Sweden's healthcare system. OECD Economics Department Working Papers, No.443. Paris: OECD Publishing, 2005.
-
(2005)
OECD Economics Department Working Papers, No.443
-
-
Rae, D.1
-
4
-
-
0038305623
-
Telephone consultations
-
Car J, Sheikh A. Telephone consultations. BMJ 2003; 326(7410): 966-969. (Pubitemid 36543194)
-
(2003)
British Medical Journal
, vol.326
, Issue.7396
, pp. 966-969
-
-
Car, J.1
Sheikh, A.2
-
5
-
-
0028555317
-
Out-of-hours service: The Danish solution
-
Olesen F, Jolleys JV. Out-of-hours service: the Danish solution. BMJ 1994; 309(6969): 1624-1626.
-
(1994)
BMJ
, vol.309
, Issue.6969
, pp. 1624-1626
-
-
Olesen, F.1
Jolleys, J.V.2
-
6
-
-
19444388211
-
General practitioners' satisfaction with and attitudes to out-of-hours services
-
DOI 10.1186/1472-6963-5-27
-
Van Uden CJT, Nieman FHM, Voss GB, et al. General practitioners' satisfaction with and attitudes to out-of-hours services. BMC Health Serv Res 2005; 5: 27. (Pubitemid 40727405)
-
(2005)
BMC Health Services Research
, vol.5
, pp. 27
-
-
Van Uden, C.J.T.1
Nieman, F.H.M.2
Voss, G.B.W.E.3
Wesseling, G.4
Winkens, R.A.G.5
Crebolder, H.F.J.M.6
-
7
-
-
85007713528
-
Telephone use in primary care. Programme to shape demand has been started in several practices
-
Oldham J. Telephone use in primary care. Programme to shape demand has been started in several practices. BMJ 2002; 325(7363): 547.
-
(2002)
BMJ
, vol.325
, Issue.7363
, pp. 547
-
-
Oldham, J.1
-
8
-
-
0036250940
-
The effect of GP telephone triage on numbers seeking same-day appointments
-
Jiwa M, Mathers N, Campbell M. The effect of GP telephone triage on numbers seeking same-day appointments. Br J Gen Pract 2002; 52(478): 390-391. (Pubitemid 34495496)
-
(2002)
British Journal of General Practice
, vol.52
, Issue.478
, pp. 390-391
-
-
Jiwa, M.1
Mathers, N.2
Campbell, M.3
-
9
-
-
13844266685
-
Cost-effectiveness of telephone or surgery asthma reviews: Economic analysis of a randomised controlled trial
-
Pinnock H, McKenzie L, Price D, Sheikh A. Cost-effectiveness of telephone or surgery asthma reviews: economic analysis of a randomised controlled trial. Br J Gen Pract 2005; 55(511): 119-124. (Pubitemid 40246925)
-
(2005)
British Journal of General Practice
, vol.55
, Issue.511
, pp. 119-124
-
-
Pinnock, H.1
McKenzie, L.2
Price, D.3
Sheikh, A.4
-
10
-
-
0026549777
-
Telephone care as a substitute for routine clinic follow-up
-
Wassen J, Gaudette C, Whaley F, et al. Telephone care as a substitute for routine clinic follow-up. JAMA 1992; 267(13): 1788-1793.
-
(1992)
JAMA
, vol.267
, Issue.13
, pp. 1788-1793
-
-
Wassen, J.1
Gaudette, C.2
Whaley, F.3
-
11
-
-
0036526283
-
Telephone consultations to manage requests for same-day appointments: A randomised controlled trial in two practices
-
McKinstry B, Walker J, Campbell C, et al. Telephone consultations to manage requests for same-day appointments: a randomised controlled trial in two practices. Br J Gen Pract 2002; 52(477): 306-310. (Pubitemid 35021406)
-
(2002)
British Journal of General Practice
, vol.52
, Issue.477
, pp. 306-310
-
-
McKinstry, B.1
Walker, J.2
Campbell, C.3
Heaney, D.4
Wyke, S.5
-
12
-
-
0037164381
-
Nurse telephone triage for same day appointments in general practice: Multiple interrupted time series trial of effect on workload and costs
-
Richards DA, Meakins J, Tawfik J, et al. Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs. BMJ 2002; 325(7374): 1214. (Pubitemid 35398787)
-
(2002)
British Medical Journal
, vol.325
, Issue.7374
, pp. 1214-1217
-
-
Richards, D.A.1
Meakins, J.2
Tawfik, J.3
Godfrey, L.4
Dutton, E.5
Richardson, G.6
Russell, D.7
-
13
-
-
42449142654
-
Patient safety and telephone medicine
-
Katz SE, Kaltsounis D, Halloran L, Mondor M. Patient safety and telephone medicine. J Gen Intern Med 2008; 23(5): 517-522.
-
(2008)
J Gen Intern Med
, vol.23
, Issue.5
, pp. 517-522
-
-
Katz, S.E.1
Kaltsounis, D.2
Halloran, L.3
Mondor, M.4
-
14
-
-
84869298194
-
-
Edinburgh: ISD Scotland, accessed 7 May 2009
-
Information Services Division Scotland. General practice workforce information. Edinburgh: ISD Scotland, 2008. http://www.isdscotland.org/isd/ information-and-statistics.jsp?pContentID=3793&-applic=CCC8ç-service= Content.show& (accessed 7 May 2009).
-
(2008)
General Practice Workforce Information
-
-
-
17
-
-
33645123635
-
Health care system access: Experiences and perceptions of deaf people
-
Steinberg A, Barnett S, Meador H, et at. Health care system access: Experiences and perceptions of deaf people. J Gen Intern Med 2006; 21(3): 260-266.
-
(2006)
J Gen Intern Med
, vol.21
, Issue.3
, pp. 260-266
-
-
Steinberg, A.1
Barnett, S.2
Meador, H.3
-
18
-
-
0036201990
-
Patient satisfaction with the availability of general practice: An international comparison
-
Wensing M, Vedsted P, Kersnik J, et al. Patient satisfaction with the availability of general practice: an international comparison. Qual Health Care 2002; 14(111): 118.
-
(2002)
Qual Health Care
, vol.14
, Issue.111
, pp. 118
-
-
Wensing, M.1
Vedsted, P.2
Kersnik, J.3
-
19
-
-
0027260367
-
Access to general practice and general practitioners by telephone: The patient's view
-
Hallam L. Access to general practice and GPs by telephone: the patient's view. Br J Gen Pract 1993; 43(373): 331-335. (Pubitemid 23246563)
-
(1993)
British Journal of General Practice
, vol.43
, Issue.373
, pp. 331-335
-
-
Hallam, L.1
-
20
-
-
0022391430
-
The role of the receptionist in general practice: A 'dragon behind the desk'?
-
DOI 10.1016/0277-9536(85)90347-8
-
Arber S, Sawyer L. The role of receptionists in general practice. A 'dragon behind the desk'? Soc Sci Med 1985; 20(9): 911-921. (Pubitemid 15235540)
-
(1985)
Social Science and Medicine
, vol.20
, Issue.9
, pp. 911-921
-
-
Arber, S.1
Sawyer, L.2
-
21
-
-
0025454313
-
Deprivation and health in Scotland
-
Carstairs V, Morris R. Deprivation and health in Scotland. Health Bull 1999; 48(4): 162-175.
-
(1999)
Health Bull
, vol.48
, Issue.4
, pp. 162-175
-
-
Carstairs, V.1
Morris, R.2
-
22
-
-
0026544750
-
Patient access to general practitioners by telephone: The doctor's view
-
Hallam L. Patient access to general practitioners by telephone: the doctor's view. Br J Gen Pract 1992; 42(358): 186-189.
-
(1992)
Br J Gen Pract
, vol.42
, Issue.358
, pp. 186-189
-
-
Hallam, L.1
-
23
-
-
33750077787
-
Harm resulting from inappropriate telephone triage in primary care
-
Hildebrandt DE, Westfall JM, Femald DH, Pace WD. Harm resulting from inappropriate telephone triage in primary care. J Am Board Fam Med 2006; 19(5): 437-442. (Pubitemid 44577201)
-
(2006)
Journal of the American Board of Family Medicine
, vol.19
, Issue.5
, pp. 437-442
-
-
Hildebrandt, D.E.1
Westfall, J.M.2
Fernald, D.H.3
Pace, W.D.4
-
24
-
-
84921705321
-
Telephone consultation and triage: Effects on health care use and patient satisfaction
-
CD004180
-
Bunn F, Byrne G, Kendall S. Telephone consultation and triage: effects on health care use and patient satisfaction. Cochrane Database Syst Rev 2004; 4: CD004180.
-
(2004)
Cochrane Database Syst Rev
, vol.4
-
-
Bunn, F.1
Byrne, G.2
Kendall, S.3
-
25
-
-
0022415543
-
Space and time in British general practice
-
DOI 10.1016/0277-9536(85)90054-1
-
Armstrong D. Space and time in British general practice. Soc Sci Med 1985; 20(7): 659-666. (Pubitemid 15229048)
-
(1985)
Social Science and Medicine
, vol.20
, Issue.7
, pp. 659-666
-
-
Armstrong, D.1
-
26
-
-
0037374041
-
Accessibility, acceptability, and effectiveness in primary care of routine telephone review of asthma: Pragmatic, randomised controlled trial
-
Pinnock H, Bawden R, Proctor S, et al. Accessibility, acceptability, and effectiveness in primary care of routine telephone review of asthma: pragmatic randomised controlled trial. BMJ 2003; 326(7387): 477-479. (Pubitemid 36269630)
-
(2003)
British Medical Journal
, vol.326
, Issue.7387
, pp. 477-479
-
-
Pinnock, H.1
Bawden, R.2
Proctor, S.3
Wolfe, S.4
Scullion, J.5
Price, D.6
Sheikh, A.7
-
27
-
-
4143069253
-
Telephone psychotherapy and telephone care management for primary care patients starting antidepressant treatment: A randomized controlled trial
-
DOI 10.1001/jama.292.8.935
-
Simon GE, Ludman EJ, Tutty S, et al. Telephone psychotherapy and telephone care management for primary care patients starting antidepressant treatment a randomized controlled trial. JAMA 2004; 292(8): 935-942. (Pubitemid 39097203)
-
(2004)
Journal of the American Medical Association
, vol.292
, Issue.8
, pp. 935-942
-
-
Simon, G.E.1
Ludman, E.J.2
Tutty, S.3
Operskalski, B.4
Von Korff, M.5
|