Talk in Action: Interactions, Identities, and Institutions

Talk in Action: Interactions, Identities, and Institutions

Volumn , Issue , 2010, Pages

  Heritage, John ^a   Clayman, Steven ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77952873294     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444318135     Document Type: Book

References (362)

1. Adkins, Barbara 1992. Arguing the point: the management and context of disputatious challenges in radio current affairs interviews. Australian Journalism Review 14(2): 37-49.
2. Albert, E. 1964. "Rhetoric," "logic," and "poetics" in Burundi: culture patterning of speech behavior. American Anthropologist 66(6), part 2: 35-54.
3. Arborelius, E., S. Bremberg, and T. Timpka 1991. What is going on when the general practitioner doesn't grasp the situation? Family Practice 8: 3-9.
4. Arminen, Ilkka 2005. Institutional Interaction: Studies of Talk at Work. Aldershot, UK: Ashgate.
5. Asch, Solomon E. 1951. Effects of group pressure on the modification and distortion of judgments. In H. Guetzkow (ed.), Groups, Leadership and Men. Pittsburgh: Carnegie Press, pp. 177-90.
6. Atkinson, J. Maxwell 1982. Understanding formality: notes on the categorisation and production of "formal" interaction. British Journal of Sociology 33: 86-117.
7. Atkinson, J. Maxwell 1984a. Public speaking and audience responses: some techniques for inviting applause. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, pp. 370-409.
8. Atkinson, J. Maxwell 1984b. Our Masters' Voices: The Language and Body Language of Politics. London: Methuen.
9. Atkinson, J. Maxwell 1985. Refusing invited applause: preliminary observations from a case study of charismatic oratory. In Teun van Dijk (ed.), Handbook of Discourse Analysis. Volume 3: Discourse and Dialogue. London: Academic Press, pp. 161-81.
10. Atkinson, J. Maxwell 1986. The 1983 election and the demise of live oratory. In Ivor Crewe and Martin Harrop (eds.), Political Communications: The General Election Campaign of 1983. Cambridge: Cambridge University Press, pp. 38-55.
11. Atkinson, J. Maxwell 1992. Displaying neutrality: formal aspects of informal court proceedings. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 199-211.
12. Atkinson, J. Maxwell 2005. Lend Me Your Ears. New York: Oxford University Press.
13. Atkinson, J. Maxwell and Paul Drew 1979. Order in Court: The Organisation of Verbal Interaction in Judicial Settings. London: Macmillan.
14. Atkinson, J. Maxwell and John Heritage (eds.) 1984. Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press. Ayer, Alfred J. 1977. Part of My Life. London: Collins.
15. Baker, Carolyn, Michael Emmison, and Alan Firth (eds.) 2005. Calling for Help: Language and Social Interaction in Telephone Helplines. Amsterdam: Benjamins.
16. Bales, Robert Freed 1950. Interaction Process Analysis: A Method for the Study of Small Groups. Reading, MA: Addison-Wesley.
17. Balint, Michael 1957. The Doctor, His Patient, and the Illness. London: Pitman.
18. Barnes, Barry 1982. T. S. Kuhn and Social Science. London: Macmillan.
19. Bates, B., L. S. Bickley, and R. A. Hoekelman 1995. Physical Examination and History Taking. Philadelphia: Lippincott.
20. Beach, Wayne A. 1993. Transitional regularities for casual "okay" usages. Journal of Pragmatics 19: 325-52.
21. Beckman, Howard and Richard M. Frankel 1984. The effect of physician behavior on the collection of data. Annals of Internal Medicine 101: 692-6.
22. Bergmann, Jörg R. 1993a. Alarmiertes Verstehen: Kommunikation in Feuerwehrnotrufen. In T. Jung and S. Mueller-Dohm (eds.) Wirklichkeit im Deutungsprozess: Verstehen und Methoden in den Kultur-und Sozialwissenschaften. Frankfurt: Suhrkamp, pp. 283-328.
23. Bergmann, Jörg R. 1993b. Discreet Indiscretions: The Social Organization of Gossip. Chicago: Aldine. Bloor, Michael J. and Gordon Horobin 1975. Conflict and conflict resolution in doctor-patient interactions. In C. Cox and A. Mead (eds.), A Sociology of Medical Practice. London: Collier Macmillan, pp. 271-85.
24. Boden, Deirdre and Don H. Zimmerman (eds.) 1991. Talk and Social Structure. Cambridge: Polity Press.
25. Bolinger, Dwight 1957. Interrogative Structures of American English. Tuscaloosa: University of Alabama Press.
26. Boyd, Elizabeth and John Heritage 2006. Taking the history: questioning during comprehensive history taking. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 151-84.
27. Bredmar, Margareta and Per Linell 1999. Reconfirming normality: the constitution of reassurance in talks between midwives and expectant mothers. In Srikant Sarangi and Celia Roberts (eds.) Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings. Berlin: Mouton DeGruyter, pp. 237-70.
28. Britten, Nicky and Obioha Ukoumunne (1997). The influence of patients' hopes of receiving a prescription on doctors' perceptions and the decision to prescribe: a questionnaire study. British Medical Journal 315: 1506-10.
29. Broder, David S. 1987. Behind the Front Page: A Candid Look at How the News is Made. New York: Touchstone.
30. Brodine, R. 1986. Getting the applause. In R. M. Bollettieri Bosinelli (ed.), U.S. Presidential Election 1984: An Interdisciplinary Approach to the Analysis of Political Discourse. Bologna: Pitagora, pp. 171-211.
31. Brown, Penelope and Stephen C. Levinson 1987. Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press.
32. Bull, Peter 1986. The use of hand gesture in political speeches: some case studies. Journal of Language and Social Psychology 5: 103-18.
33. Bull, Peter 1994. On identifying questions, replies and non-replies in political interviews. Journal of Language and Social Psychology 13(2): 115-31.
34. Bull, Peter 2003. The Microanalysis of Political Communication: Claptrap and Ambiguity. London: Routledge.
35. Bull, Peter and Katherine Mayer 1988. Interruptions in political interviews: a study of Margaret Thatcher and Neil Kinnock. Journal of Language and Social Psychology 7: 35-45.
36. Button, Graham 1990. On members' time. In B. Conein, M. de Fornel, and L. Quéré (eds.), Les Formes de la Conversation, 0 vol.1. Paris: CNET, pp. 161-82.
37. Byrne, Patrick S. and Barrie E. L. Long 1976. Doctors Talking to Patients: A Study of the Verbal Behaviours of Doctors in the Consultation. London: Her Majesty's Stationery Office. Cannon, Lou 1977. Reporting: An Inside View. Sacramento: California Journal Press.
38. Cantril, Hadley 1940. The Invasion from Mars: A Study in the Psychology of Panic. Princeton, NJ: Princeton University Press.
39. Carmichael, L., H. P. Hogan, and A. A. Walter 1932. An experimental study of the effect of language on the reproduction of visually perceived form. Journal of Experimental Psychology 15(1): 73-86.
40. Cassell, Eric 1985. Talking with Patients. Volume 2: Clinical Technique. Cambridge, MA: MIT Press.
41. Cassell, Eric 1997. Doctoring: The Nature of Primary Care Medicine. New York: Oxford University Press.
42. Chafe, Wallace and Johanna Nichols 1986. Evidentiality: The Linguistic Coding of Epistemology. Norwood, NJ: Ablex.
43. Charon, Rita, Michele J. Greene, and Ronald D. Adelamn 1994. Multi-dimensional interaction analysis: a collaborative approach to the study of medical discourse. Social Science and Medicine 39(7): 955-65.
44. Cherry, Donald K., David A. Woodwell, and Elizabeth Rechtsteiner 2007. National ambulatory medical care survey: 2005 summary. Advance Data from Vital and Health Statistics 387 ( June 29).
45. Clayman, Steven E. 1988. Displaying neutrality in television news interviews. Social Problems 35(4): 474-92.
46. Clayman, Steven E. 1989. The production of punctuality: social interaction, temporal organization and social structure. American Journal of Sociology 95(3): 659-91.
47. Clayman, Steven E. 1990. From talk to text: newspaper accounts of reporter-source interactions. Media, Culture and Society 12(1): 79-104.
48. Clayman, Steven E. 1991. News interview openings: aspects of sequential organization. In P. Scannell (ed.), Broadcast Talk: A Reader. Newbury Park, CA: Sage, pp. 48-75.
49. Clayman, Steven E. 1992. Footing in the achievement of neutrality: the case of news interview discourse. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 163-98.
50. Clayman, Steven E. 1993a. Booing: the anatomy of a disaffiliative response. American Sociological Review 58: 110-30.
51. Clayman, Steven E. 1993b. Reformulating the question: a device for answering/not answering questions in news interviews and press conferences. Text 13(2): 159-88.
52. Clayman, Steven E. 1995. Defining moments, presidential debates and the dynamics of quotability. Journal of Communication 45(3): 118-46.
53. Clayman, Steven E. 2001. Answers and evasions. Language in Society 30: 403-42.
54. Clayman, Steven E. 2002. Tribune of the people: maintaining the legitimacy of aggressive journalism. Media, Culture, and Society 24: 191-210.
55. Clayman, Steven E. 2004. Arenas of interaction in the mediated public sphere. Poetics 32(1): 73-98.
56. Clayman, Steven E., Marc N. Elliott, John Heritage, and Megan Beckett, forthcoming. A watershed in White House journalism: explaining the post-1968 rise of aggressive presidential news. Political Communication.
57. Clayman, Steven E., Marc N. Elliott, John Heritage, and Laurie McDonald 2006. Historical trends in questioning presidents 1953-2000. Presidential Studies Quarterly 36: 561-83.
58. Clayman, Steven E. and John Heritage 2002a. The News Interview: Journalists and Public Figures on the Air. Cambridge: Cambridge University Press1.
59. Clayman, Steven E. and John Heritage 2002b. Questioning presidents: journalistic deference and adversarialness in the press conferences of Eisenhower and Reagan. Journal of Communication 52(4): 749-75.
60. Clayman, Steven E., John Heritage, Marc N. Elliott, and Laurie McDonald 2007. When does the watchdog bark? Conditions of aggressive questioning in presidential news conferences. American Sociological Review 72: 23-41.
61. Clayman, Steven E. and Jack Whalen 1988/9. When the medium becomes the message: the case of the Rather-Bush encounter. Research on Language and Social Interaction 22: 241-72.
62. Cobb, Sarah and Janet Rifkin 1991. Practice and paradox: deconstructing neutrality in mediation. Law and Social Inquiry 16(1): 35-62.
63. Conley, John M. and William M. O'Barr 1998. Just Words: Law, Language and Power. Chicago: University of Chicago Press. Cooper, L. (ed.) 1932. The Rhetoric of Aristotle. New York: Appleton Century Crofts.
64. Cuff, Edward C. and Wesley Sharrock 1985. Meetings. In T. van Dijk (ed.), Handbook of Discourse Analysis. Volume 3: Discourse and Dialogue. New York: Academic: 149-60.
65. Curl, Traci S. and Paul Drew 2008. Contingency and action: a comparison of two forms of requesting. Research on Language and Social Interaction 41(2): 1-25.
66. Delaney, David 2005. Territory: A Short Introduction. Oxford: Blackwell.
67. Dersley, Ian and Anthony Wootton 2000. Complaint sequences within antagonistic argument. Research on Language and Social Interaction 33: 375-406.
68. Diamond, Shari Seidman and Mary R. Rose 2005. Real juries. Annual Review of Law and Social Science 1: 255-84.
69. Diamond, Shari Seidman, Mary R. Rose, and Beth Murphy 2006. Revisiting the unanimity requirement: the behavior of the non-unanimous civil jury. Northwestern University Law Review 100(1): 201-30.
70. Diamond, Shari Seidman, Neil Vidmar, Mary Rose, Leslie Ellis, and Beth Murphy 2003. Inside the jury room: evaluating juror discussions during trial. Judicature 87(2): 54-8.
71. Dingwall, Robert 1980. Orchestrated encounters: an essay on the comparative analysis of speech exchange systems. Sociology of Health and Illness 2: 151-73.
72. Drew, Paul 1992. Contested evidence in a courtroom cross-examination: the case of a trial for rape. In Paul Drew and John Heritage (eds.), Talk at Work: Social Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp. 470-520.
73. Drew, Paul 1997. "Open" class repair initiators in response to sequential sources of trouble in conversation. Journal of Pragmatics 28: 69-101.
74. Drew, Paul 2006. Mis-alignments in "after-hours" calls to a British GP's practice: a study in telephone medicine. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 416-44.
75. Drew, Paul and John Heritage 1992. Analyzing talk at work: an introduction. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 3-65.
76. Drew, Paul and Marja-Leena Sorjonen 1997. Institutional discourse. In T. van Dijk (ed.), Discourse Analysis: A Multidisciplinary Introduction. London: Sage, pp. 92-118.
77. Drew, Paul and Anthony Wootton 1987. Erving Goffman: Exploring the Interaction Order. Cambridge: Polity Press.
78. Duncan, Otis Dudley 1984. Notes on Social Measurement: Historical and Critical. New York: Russell Sage Foundation.
79. Duranti, Alessandro 1994. From Grammar to Politics. Berkeley: University of California Press.
80. Duranti, Alessandro and Charles Goodwin (eds.) 1992. Rethinking Context: Language as an Interactive Phenomenon. Cambridge: Cambridge University Press.
81. Edwards, Derek (ed.) 2007. Calling for Help: special issue of Research on Language and Social Interaction 40(1).
82. Edwards, Derek and Elizabeth Stokoe 2007. Self-help in calls for help with problem neighbors. Research on Language and Social Interaction 40(1): 9-32.
83. Egbert, Maria M. 1997. Schisming: the collaborative transformation from a single conversation to multiple conversations. Research on Language and Social Interaction 30(1): 1-52.
84. Ehrlich, Susan and Jack Sidnell 2006. "I think that's not an assumption you ought to make": challenging presuppositions in inquiry testimony. Language in Society 35: 655-76.
85. Ekstrom, Mats, Asa Kroon, and Mats Nylund 2006. News from the Interview Society. Copenhagen: Nordiskt Informationscenter.
86. Elstein, A. A., L. S. Shulman, and S. A. Sprafka 1978. Medical Problem Solving: An Analysis of Clinical Reasoning. Cambridge, MA: Harvard University Press.
87. Emanuel, Ezekiel J. and Linda L. Emanuel 1992. Four models of the physician-patient relationship. Journal of the American Medical Association 267: 2221-7.
88. Emmertsen, Sophie 1997. Interviewers' challenging questions in British debate interviews. Journal of Pragmatics 39: 570-91.
89. Enfield, N. J. and Stephen C. Levinson (eds.) 2006. Roots of Human Sociality: Culture, Cognition, and Interaction. London: Berg.
90. Enfield, N. J. and Tanya Stivers 2007. Person Reference in Interaction: Linguistic, Cultural and Social Perspectives. Cambridge: Cambridge University Press.
91. Engel, George L. 1977. The need for a new medical model: a challenge for biomedicine. Science 196: 129-36.
92. Epstein, Edward Jay 1973. News from Nowhere. New York: Random House.
93. Epstein, Ronald M., Peter Franks, Kevin Fiscella, Cleveland G. Shields, Sean C. Meldrum, Richard L. Kravitz, and Paul R. Duberstein 2005. Measuring patient-centred communication in patient-physician consultations: theoretical and practical issues. Social Science and Medicine 61: 1516-28.
94. Fallows, James M. 1996. Breaking the News: How the Media Undermine American Democracy. New York: Vintage.
95. Fineman, Martha A. 1991. The Illusion of Equality: The Rhetoric and Reality of Divorce Reform. Chicago: University of Chicago Press.
96. Fisher, Sue and Alexandra Todd (eds.) 1993. The Social Organization of Doctor-Patient Communication. Norwood, NJ: Ablex.
97. Freidson, Eliot 1970. Profession of Medicine: A Study of the Sociology of Applied Knowledge. Chicago: University of Chicago Press.
98. Freidson, Eliot 1986. Professional Powers: A Study of the Institutionalization of Formal Knowledge. Chicago: University of Chicago Press.
99. Frosch, Dominick L., and Robert M. Kaplan 1999. Shared decision making in clinical medicine: Past research and future directions. American Journal of Preventive Medicine 27(11): 1139-45.
100. Garcia, Angela 1991. Dispute resolution without disputing: how the interactional organization of mediation hearings minimizes argumentative talk. American Sociological Review 56: 818-35.
101. Garcia, Angela 1995. The problematics of representation in community mediation hearings: implications for mediation practice. Journal of Sociology and Social Welfare 4: 23-46.
102. Garcia, Angela 1997. Interactional constraints on proposal generation in mediation hearings: a preliminary investigation. Discourse and Society 8(2): 219-47.
103. Garcia, Angela 2000. Negotiating negotiation: the collaborative production of resolution in small claims mediation hearings. Discourse and Society 11(3): 315-43.
104. Garcia, Angela and Penelope Ann Parmer 1999. Misplaced mistrust: the collaborative construction of doubt in 911 emergency calls. Symbolic Interaction 22(4): 297-324.
105. Garcia, Angela, Krist Vise, and Stephen Paul Whitaker 2002. Disputing neutrality: a case study of a bias complaint during mediation. Conflict Resolution Quarterly 20(2): 205-30.
106. Garfinkel, Harold 1963. A conception of, and experiments with, "trust" as a condition of stable concerted actions. In O. J. Harvey (ed.), Motivation and Social Interaction. New York: Ronald Press, pp. 187-238.
107. Garfinkel, Harold 1967. Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall.
108. Garfinkel, Harold 2002. Ethnomethodology's Program: Working out Durkheim's Aphorism. Lanham, MD: Rowman and Littlefield.
109. Goffman, Erving 1955. On face work. Psychiatry 18: 213-31.
110. Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Doubleday.
111. Goffman, Erving 1964. The neglected situation. American Anthropologist 66(6), part 2: 133-6.
112. Goffman, Erving 1967. Interaction Ritual: Essays in Face to Face Behavior. Garden City, NY: Doubleday.
113. Goffman, Erving 1971. Relations in Public: Microstudies of the Public Order. New York: Harper and Row.
114. Goffman, Erving 1979. Footing. Semiotica 25: 1-29.
115. Goffman, Erving 1981. Forms of Talk. Philadelphia: University of Pennsylvania Press.
116. Goffman, Erving 1983a. Felicity's condition. American Journal of Sociology 89: 1-53.
117. Goffman, Erving 1983b. The interaction order. American Sociological Review 48: 1-17.
118. Goffman, Erving 1993. An interview with Erving Goffman, 1980. Research on Language and Social Interaction 26(3): 317-48.
119. Goodwin, Charles 1994. Professional vision. American Anthropologist 96(3): 606-33.
120. Goodwin, Charles 1995. Seeing in depth. Social Studies of Science 25: 237-74.
121. Goodwin, Charles 1996. Transparent vision. In Elinor Ochs, Emanuel Schegloff, and Sandra Thompson (eds.), Interaction and Grammar. Cambridge: Cambridge University Press, pp. 370-404.
122. Goodwin, Charles and John Heritage 1990. Conversation analysis. Annual Review of Anthropology 19: 283-307.
123. Goodwin, Marjorie Harness 1983. Aggravated correction and disagreement in children's conversations. Journal of Pragmatics 7: 657-77.
124. Greatbatch, David L. 1986. Aspects of topical organisation in news interviews: the use of agenda shifting procedures by interviewees. Media, Culture and Society 8: 441-55.
125. Greatbatch, David L. 1988. A turn-taking system for British news interviews. Language in Society 17(3): 401-30.
126. Greatbatch, David L. 1992. On the management of disagreement between news interviewees. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 268-301.
127. Greatbatch, David L. and Timothy Clark 2005. Management Speak: The Live Oratory of Management Gurus. London: Routledge.
128. Greatbatch, David L. and Robert Dingwall 1989. Selective facilitation: preliminary observations on a strategy used by divorce mediators. Law and Society Review 23: 613-42.
129. Greatbatch, David L. and Robert Dingwall 1997. Argumentative talk in divorce mediation sessions. American Sociological Review 62: 151-70.
130. Günthner, Susanne 1996. The prosodic contextualization of moral work: an analysis of reproaches and "why"-formats. In Elizabeth Couper-Kuhlen and Margret Selting (eds.), Prosody in Conversation: Interactional Studies. Cambridge: Cambridge University Press, pp. 271-302.
131. Halkowski, Timothy 2006. Realizing the illness: patients' narratives of symptom discovery. In J. Heritage and D. Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 86-114.
132. Hampton, J. R., M. J. Harrison, J. R. Mitchell, J. S. Prichard, and C. Seymour 1975. Relative contributions of history-taking, physical examination, and laboratory investigation to diagnosis and management of medical outpatients. British Medical Journal 2(5969): 486-9.
133. Harris, Sandra 1986. Interviewers' questions in broadcast interviews. In J. Wilson and B. Crow (eds.), Belfast Working Papers in Language and Linguistics, vol. 8. Jordanstown: University of Ulster, pp. 50-85.
134. Harris, Sandra 1991. Evasive action: how politicians respond to questions in political interviews. In P. Scannell (ed.), Broadcast Talk. London: Sage, pp. 76-99.
135. Heath, Christian 1986. Body Movement and Speech in Medical Interaction. Cambridge: Cambridge University Press.
136. Heath, Christian 1989. Pain talk: the expression of suffering in the medical consultation. Social Psychology Quarterly 52(2): 113-25.
137. Heath, Christian 1992. The delivery and reception of diagnosis and assessment in the general practice consultation. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 235-67.
138. Heath, Christian and Paul Luff 2000. Technology in Action. Cambridge: Cambridge University Press.
139. Heinemann, Trine 2006. "Will you or can't you?" Displaying entitlement in interrogative requests. Journal of Pragmatics 38: 1081-1104.
140. Heisterkamp, Brian L. 2006. Conversational displays of mediator neutrality in a court-based program. Journal of Pragmatics 38(12): 2051-64.
141. Heritage, John 1984a. A change-of-state token and aspects of its sequential placement. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 299-345.
142. Heritage, John 1984b. Garfinkel and Ethnomethodology. Cambridge: Polity Press.
143. Heritage, John 1985. Analyzing news interviews: aspects of the production of talk for an overhearing audience. In Teun A. Dijk (ed.), Handbook of Discourse Analysis, vol. 3. New York: Academic Press: 95-119.
144. Heritage, John 1987. Ethnomethodology. In Anthony Giddens and Jonathan Turner (eds.), Social Theory Today. Cambridge: Polity Press, pp. 224-72.
145. Heritage, John 1997. Conversation analysis and institutional talk: analyzing data. In David Silverman (ed.), Qualitative Analysis: Issues of Theory and Method. London: Sage, pp. 161-82.
146. Heritage, John 1998. Oh-prefaced responses to inquiry. Language in Society 27(3): 291-334.
147. Heritage, John 2002a. Ad hoc inquiries: two preferences in the design of "routine" questions in an open context. In Douglas Maynard, Hanneke Houtkoop-Steenstra, Nora Kate Schaeffer, and Hans van der Zouwen (eds.), Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York: Wiley Interscience, pp. 313-33.
148. Heritage, John 2002b. The limits of questioning: negative interrogatives and hostile question content. Journal of Pragmatics 34(10-11): 1427-46.
149. Heritage, John 2005. Conversation analysis and institutional talk. In Kristine Fitch and Robert Sanders (eds.), Handbook of Language and Social Interaction. Mahwah, NJ: Erlbaum, pp. 103-47.
150. Heritage, John 2008. Conversation analysis as social theory. In Bryan Turner (ed.), The New Blackwell Companion to Social Theory. Oxford: Blackwell, pp. 300-20.
151. Heritage, John 2009. Negotiating the legitimacy of medical problems: a multi-phase concern for patients and physicians. In Dale Brashers and Deana Goldsmith (eds.), Communicating to Manage Health and Illness. New York: Routledge, pp. 147-64.
152. Heritage, John 2010. Questioning in medicine. In Alice F. Freed and Susan Ehrlich (eds.), "Why do you Ask?" The Function of Questions in Institutional Discourse. New York: Oxford University Press, pp. 42-68.
153. Heritage, John, Marc Elliott, Tanya Stivers, Andrea Richardson, and Rita Mangione-Smith 2009. Reducing antibiotics prescribing: the role of online commentary. Unpublished paper, Department of Sociology, UCLA.
154. Heritage, John and David Greatbatch 1986. Generating applause: a study of rhetoric and response at party political conferences. American Journal of Sociology 92(1): 110-57.
155. Heritage, John and Anna Lindström 1998. Motherhood, medicine and morality: scenes from a medical encounter. Research on Language and Social Interaction 31: 397-438.
156. Heritage, John and Douglas Maynard (eds.) 2006a. Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press.
157. Heritage, John and Douglas W. Maynard 2006b. Problems and prospects in the study of physician-patient interaction: 30 years of research. Annual Review of Sociology 32: 351-74.
158. Heritage, John and Geoffrey Raymond 2005. The terms of agreement: indexing epistemic authority and subordination in assessment sequences. Social Psychology Quarterly 68(1): 15-38.
159. Heritage, John and Geoffrey Raymond, forthcoming. Navigating epistemic landscapes: acquiescence, agency and resistance in initial elements of responses to polar questions. In J-P. De Ruiter (ed.), Questions. Cambridge: Cambridge University Press.
160. Heritage, John and Jeffrey Robinson 2006a. Accounting for the visit: patients' reasons for seeking medical care. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 48-85.
161. Heritage, John and Jeffrey Robinson 2006b. The structure of patients' presenting concerns: physicians' opening questions. Health Communication 19(2): 89-102.
162. Heritage, John, Jeffrey D. Robinson, Marc Elliott, Megan Beckett, and Michael Wilkes 2007. Reducing patients' unmet concerns: the difference one word can make. Journal of General Internal Medicine 22: 1429-33.
163. Heritage, John and Andrew Roth 1995. Grammar and institution: questions and questioning in the broadcast news interview. Research on Language and Social Interaction 28(1): 1-60.
164. Heritage, John and Sue Sefi 1992. Dilemmas of advice: aspects of the delivery and reception of advice in interactions between health visitors and first time mothers. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 359-417.
165. Heritage, John and Marja-Leena Sorjonen 1994. Constituting and maintaining activities across sequences: and-prefacing as a feature of question design. Language in Society 23: 1-29.
166. Heritage, John and Tanya Stivers 1999. Online commentary in acute medical visits: a method of shaping patient expectations. Social Science and Medicine 49: 1501-17.
167. Holstein, James A. 1983. Jurors' use of judges' instructions. Sociological Methods and Research 11(4): 501-18.
168. Houtkoop-Steenstra, Hanneke 2000. Interaction and the Standardized Survey Interview. Cambridge: Cambridge University Press.
169. Hutchby, Ian 1996. Confrontation Talk: Arguments, Asymmetries and Power on Talk Radio. New York: Lawrence Erlbaum.
170. Hutchby, Ian 2006. Media Talk: Conversation Analysis and the Study of Broadcasting. New York: Open University Press.
171. Jacobs, Scott 2002. Maintaining neutrality in dispute mediation: managing disagreement while managing not to disagree. Journal of Pragmatics 34 (10-11): 1403-26.
172. Jefferson, Gail 1974. Error correction as an interactional resource. Language in Society 2: 181-99.
173. Jefferson, Gail 1980. On "trouble-premonitory" response to inquiry. Sociological Inquiry 50: 153-85.
174. Jefferson, Gail 1981. The abominable "Ne?": a working paper exploring the phenomenon of post-response pursuit of response. Occasional Paper no. 6. Manchester: University of Manchester, Department of Sociology.
175. Jefferson, Gail 1984a. On stepwise transition from talk about a trouble to inappropriately nextpositioned matters. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 191-221.
176. Jefferson, Gail 1984b. On the organization of laughter in talk about troubles. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 346-69.
177. Jefferson, Gail 1988. On the sequential organization of troubles-talk in ordinary conversation. Social Problems 35(4): 418-41.
178. Jefferson, Gail 1990. List construction as a task and interactional resource. In George Psathas (ed.), Interaction Competence. Lanham, MD: University Press of America, pp. 63-92.
179. Jefferson, Gail 2004. "At first I thought": a normalizing device for extraordinary events. In Gene Lerner (ed.), Conversation Analysis: Studies from the First Generation. Amsterdam: John Benjamins, pp. 131-67.
180. Jefferson, Gail and John Lee 1981. The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter". Journal of Pragmatics 5: 399-422.
181. Johnson, D. M. 1945. The phantom anesthetist of Mattoon: a field study of mass hysteria. Journal of Abnormal and Social Psychology 40: 175-86.
182. Jonakait, Randolph N. 2006. The American Jury System. New Haven, CT: Yale University Press.
183. Jones, W. 1992. Broadcasters, politicians and the political interview. In W. Jones and L. Robins (eds.), Two Decades in British Politics. Manchester: Manchester University Press, pp. 53-77.
184. Kassirer, J. P. and G. A. Gorry 1978. Clinical problem solving: a behavioral analysis. Annals of Internal Medicine 89: 245-55.
185. Kendon, Adam 1987. Erving Goffman's contributions to the study of face-to-face interaction. In Paul Drew and Anthony Wootton (eds.), Erving Goffman: Explorations in the Interaction Order. Cambridge: Polity Press, pp. 14-40.
186. Kleinman, Arthur 1988. The Illness Narratives: Suffering, Healing and the Human Condition. New York: Basic Books.
187. Koenig, Christopher J. 2008. The interactional dynamics of treatment counseling in primary care. Unpublished PhD thesis, University of California Los Angeles.
188. Kollock, Peter, Philip Blumstein, and Pepper Schwartz 1985. Sex and power in interaction: conversational privileges and duties. American Sociological Review 50: 24-46.
189. Korsch, Barbara M. and Vida F. Negrete 1972. Doctor-patient communication. Scientific American 227: 66-74.
190. Kotthoff, Helga 1993. Disagreement and Concession in Disputes: On the Context Sensitivity of Preference Structures. Language in Society 22: 193-216.
191. Kravitz, R. L., Ronald M. Epstein, M. D. Feldman, C. E. Franz, R. Azari, M. S. Wilkes, L. Hinton, and P. Franks 2005. Influence of patients' requests for direct-to-consumer advertised antidepressants: a randomized controlled trial. Journal of the American Medical Association 293: 1995-2002.
192. Kuhn, Thomas 1962. The Structure of Scientific Revolutions. Chicago: University of Chicago Press.
193. Kuhn, Thomas 1977. Second thoughts on paradigms. In Thomas Kuhn (ed.), The Essential Tension: Selected Studies in Scientific Tradition and Change. Chicago: University of Chicago Press, pp. 293-319.
194. Labov, William and David Fanshel 1977. Therapeutic Discourse: Psychotherapy as Conversation. New York: Academic Press.
195. Lee, Seung-Hee 2005. The scales of justice: balancing neutrality and efficiency in plea-bargaining encounters. Discourse and Society 16(1): 33-54.
196. Lee, Yo-An 2007. Third turn position in teacher talk: contingency and the work of teaching. Journal of Pragmatics 39: 180-206.
197. Lee, Yo-An 2008. Yes-no questions in the third-turn position: pedagogical discourse processes. Discourse Processes 45(3): 237-62.
198. Lerner, Gene H. 2003. Selecting next speaker: the context-sensitive operation of a context-free organization. Language in Society 32: 177-201.
199. Levin, Alan M. and Stephen J. Hertzberg 1986. Inside the jury room. Frontline, PBS. Levinson, Stephen C. 1983. Pragmatics. Cambridge: Cambridge University Press.
200. Levinson, Stephen C. 1988. Putting linguistics on a proper footing: explorations in Goffman's concepts of participation. In Paul Drew and Anthony Wootton (eds.), Erving Goffman: Exploring the Interaction Order. Boston: Northeastern University Press, pp. 161-227.
201. Levinson, Stephen C. 1992. Activity types and language. In Paul Drew and John Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp. 66-100.
202. Levinson, Stephen C. 2000. Presumptive Meanings: The Theory of Generalized Conversational Implicature. Cambridge, MA: MIT Press.
203. Light, Donald W. 2000. The medical profession and organizational change: from professional dominance to countervailing power. In Chloe E. Bird, Peter Conrad, and Allen M. Fremont (eds.), Handbook of Medical Sociology. Upper Saddle River, NJ: Prentice Hall, pp. 201-16.
204. Linell, Per and Margareta Bredmar 1996. Reconstructing topical sensitivity: aspects of face-work in talks between midwives and expectant mothers. Research on Language and Social Interaction 29(4): 347-79.
205. Linell, P., L. Gustavsson, and P. Juvonen 1988. Interactional dominance in dyadic communication: a presentation of initiative-response analysis. Linguistics 26: 415-42.
206. Livingston, Eric 1987. Making Sense of Ethnomethodology. London: Routledge.
207. Livingston, Eric 2008. Ethnographies of Reason. Burlington, VT: Ashgate.
208. Llewellyn, Nick 2005. Audience participation in political discourse: a study of public meetings. Sociology 39(4): 697-716.
209. Loftus, Elizabeth 1979. Eyewitness Testimony. Cambridge, MA: Harvard University Press.
210. Mainous, A. G., R. J. Zoorob, M. J. Oler, and D. M. Haynes 1997. Patient knowledge of upper respiratory infections: implications for antibiotic expectations and unnecessary utilization. Journal of Family Practice 45(1): 75-83.
211. Mangione-Smith, Rita, Marc N. Elliott, Tanya Stivers, Laurie L. McDonald, and John Heritage 2006. Ruling out the need for antibiotics: are we sending the right message? Archives of Pediatric and Adolescent Medicine 160: 945-521.
212. Mangione-Smith, Rita, Elizabeth McGlynn, Marc N. Elliott, Paul Krogstad, and Robert H. Brook 1999. The relationship between perceived parental expectations and pediatrician antimicrobial prescribing behavior. Pediatrics 103(4): 711-18.
213. Mangione-Smith, Rita, Tanya Stivers, Marc Elliott, Laurie McDonald, and John Heritage 2003. Online commentary during the physical examination: a communication tool for avoiding inappropriate prescribing? Social Science and Medicine 56: 313-20.
214. Manzo, John F. 1993. Jurors' narratives of personal experience in deliberation talk. Text 13(2): 267-90.
215. Manzo, John F. 1994. "You wouldn't take a seven-year-old and ask him all these questions": jurors' use of practical reasoning in supporting their arguments. Law and Social Inquiry 19: 601-26.
216. Manzo, John F. 1996. Taking turns and taking sides: opening scenes from two jury deliberations. Social Psychology Quarterly 59: 107-25.
217. Marvel, M. Kim, Ronald M. Epstein, Kristine Flowers, and Howard B. Beckman 1999. Soliciting the patient's agenda: have we improved? Journal of the American Medical Association 281(3): 283-7.
218. Matoesian, Gregory 1993. Reproducing Rape. Chicago: University of Chicago Press.
219. Maynard, Douglas W. 1984. Inside Plea Bargaining: The Language of Negotiation. New York: Plenum.
220. Maynard, Douglas W. 1985. How children start arguments. Language in Society 14: 1-29.
221. Maynard, Douglas W. 1988. Narratives and narrative structure in plea bargaining. Law and Society Review 22(3): 449-81.
222. Maynard, Douglas W. 1996. On "realization" in everyday life. American Sociological Review 60(1): 109-32.
223. Maynard, Douglas W. 2003. Bad News, Good News: Conversational Order in Everyday Talk and Clinical Settings. Chicago: University of Chicago Press.
224. Maynard, Douglas W., Hanneke Houtkoop-Steenstra, Nora Kate Schaeffer, and Hans van der Zouwen (eds.), 2002. Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York: Wiley Interscience.
225. Maynard, Douglas W. and John F. Manzo 1993. On the sociology of justice: theoretical notes from an actual jury deliberation. Sociological Theory 11: 171-93.
226. McHoul, A. 1978. The organization of turns at formal talk in the classroom. Language in Society 7: 183-213.
227. McKinlay, John B. and Lisa D. Marceau 2002. The end of the golden age of doctoring. International Journal of Health Services 32(2); 379-416.
228. McKinley, R.K. and J.F. Middleton 1999. What do patients want from doctors? Content analysis of written patient agendas for the consultation. British Journal of General Practice 49: 796-800.
229. McWhinney, I. 1989. The need for a transformed clinical method. In M. Stewart and D. Roter (eds.), Communicating with Medical Patients. Newbury Park, CA: Sage.
230. Mead, Nicola and Peter Bower 2000. Patient centredness: a conceptual framework and review of the empirical literature. Social Science and Medicine 51: 1087-1110.
231. Meehan, Albert J. 1989. Assessing the "police-worthiness" of citizens' complaints to the police: accountability and the negotiation of "facts". In D. Helm, W. T. Anderson, A. J. Meehan, and A. Rawls (eds.), The Interactional Order: New Directions in the Study of Social Order. New York: Irvington, pp. 116-40.
232. Mehan, Hugh 1979. Learning Lessons. Cambridge, MA: Harvard University Press.
233. Mehan, Hugh 1985. The structure of classroom discourse. In Teun A. Dijk (ed.), Handbook of Discourse Analysis, vol. 3. New York: Academic Press, pp. 120-31.
234. Mills, C. Wright 1940. Situated actions and vocabularies of motive. American Sociological Review 5: 904-13.
235. Mishler, Elliot 1984. The Discourse of Medicine: Dialectics of Medical Interviews. Norwood, NJ: Ablex. Montgomery, Martin 2007. Discourse of Broadcast News. London: Routledge.
236. Montgomery, Martin and Joanna Thornborrow (eds.) 2010. Foregrounding the Personal in Broadcast News: special issue of Discourse and Communication.
237. Myers, Greg 2004. Matters of Opinion: Talking about Public Issues. Cambridge: Cambridge University Press.
238. O'Barr, William 1982. Linguistic Evidence: Language, Power and Strategy in the Courtroom. New York: Academic Press.
239. Orth, J. J., W. B. Stiles, L. Scherwitz, D. Hennrikus, and C. Vallbona 1987. Patient exposition and provider explanation in routine interviews and hypertensive patients' blood pressure control. Health Psychology 6: 29-42.
240. Parsons, Talcott 1937. The Structure of Social Action. New York: McGraw-Hill.
241. Parsons, Talcott 1951. The Social System. New York: Free Press.
242. Peräkylä, Anssi 1995. AIDS Counselling: Institutional Interaction and Clinical Practice. Cambridge: Cambridge University Press.
243. Peräkylä, Anssi 1998. Authority and accountability: the delivery of diagnosis in primary health care. Social Psychology Quarterly 61(4): 301-20.
244. Peräkylä, Anssi 2002. Agency and authority: extended responses to diagnostic statements in primary care encounters. Research on Language and Social Interaction 35(2): 219-47.
245. Peräkylä, Anssi 2006. Communicating and responding to diagnosis. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 214-47.
246. Percy, Stephen L. and Eric J. Scott 1985. Demand Processing and Performance in Public Service Agencies. Tuscaloosa: University of Alabama Press.
247. Pomerantz, Anita M. 1984. Agreeing and disagreeing with assessments: some features of preferred/ dispreferred turn shapes. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, pp. 57-101.
248. Pomerantz, Anita M. 1988. Offering a candidate answer: an information seeking strategy. Communication Monographs 55: 360-73.
249. Pomerantz, Anita M. 2004. Investigating reported absences. In Gene Lerner (ed.), Conversation Analysis: Studies from the First Generation. Amsterdam: John Benjamins: 109-29.
250. Raymond, Geoffrey 2003. Grammar and social organization: yes/no interrogatives and the structure of responding. American Sociological Review 68: 939-67.
251. Raymond, Geoffrey 2010. Grammar and social relations: alternative forms of yes/no-type initiating actions in health visitor interactions. In Alice F. Freed and Susan Ehrlich (eds.), "Why Do You Ask?" The Function of Questions in Institutional Discourse. New York: Oxford University Press, pp. 87-107.
252. Raymond, Geoffrey and Don H. Zimmerman 2007. Rights and responsibilities in calls for help: the case of the Mountain Glade fire. Research on Language and Social Interaction 40: 33-61.
253. Rendle-Short, Johanna 2007. "Catherine, you're wasting your time": address terms within the Australian political interview. Journal of Pragmatics 39: 1503-25.
254. Rist, Ray 1970. Student social class and teacher expectations: the self-fulfilling prophecy in ghetto education. Harvard Educational Review 40(3): 411-51.
255. Robinson, Jeffrey D. 1998. Getting down to business: talk, gaze, and body orientation during openings of doctor-patient consultations. Human Communication Research 25(1): 97-123.
256. Robinson, Jeffrey D. 2003. An interactional structure of medical activities during acute visits and its implications for patients' participation. Health Communication 15(1): 27-57.
257. Robinson, Jeffrey D. 2006. Soliciting patients' presenting concerns. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 22-47.
258. Robinson, Jeffrey D. and John Heritage 2005. The structure of patients' presenting concerns: the completion relevance of current symptoms. Social Science and Medicine 61: 481-93.
259. Robinson, Jeffrey D. and Tanya Stivers 2001. Achieving activity transitions in primary-care encounters: from history taking to physical examination. Human Communication Research 27(2): 253-98.
260. Rosenthal, Robert and Lenore Jacobson 1968. Pygmalion in the Classroom: Teacher Expectation and Pupils' Intellectual Development. New York: Holt, Rinehart and Winston.
261. Rossano, Federico 2005. When it's over is it really over? On the effects of sustained gaze vs. gaze withdrawal at sequence possible completion. Paper presented at the 9th International Pragmatics Conference, Riva del Garda, Italy, July 10-15, 2005.
262. Rossano, Federico 2009. Gaze as a method of pursuing responses. Paper presented at the 104th annual meeting of the American Sociological Association, San Francisco, August 8-11.
263. Roter, Debra and Judith Hall 2006. Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits, 2nd edn. Westport, CT: Praeger.
264. Roter, Debra and Susan Larson 2002. The Roter Interaction Analysis System (RIAS): utility and flexibility for analysis of medical interactions. Patient Education and Counseling 42: 243-51.
265. Roter, Debra, Moira Stewart, Samuel Putnam, Mack Lipkin, William Stiles, and Thomas S. Inui 1997. The patient-physician relationship: communication patterns of primary care physicians. Journal of the American Medical Association 227(4): 350-6.
266. Roth, Andrew L. 1998. Who makes news: descriptions of television news interviewees' public personae. Media, Culture and Society 20(1): 79-107.
267. Roth, Andrew L. 2002. Social epistemology in broadcast interviews. Language in Society 31: 355-81.
268. Rubinstein, Jonathan 1973. City Police. New York: Hill and Wang.
269. Ruusuvuori, Johanna 2001. Looking means listening: coordinating displays of engagement in doctor-patient interaction. Social Science and Medicine 52: 1093-1108.
270. Sacks, Harvey 1972. On the analyzability of stories by children. In John J. Gumperz and Dell Hymes (eds.), Directions in Sociolinguistics: The Ethnography of Communication. New York: Holt, Rinehart and Winston, pp. 325-45.
271. Sacks, Harvey 1979. Hotrodder: a revolutionary category (edited by Gail Jefferson from a lecture delivered at the University of California, Los Angeles, Spring 1966). In George Psathas (ed.), Everyday Language: Studies in Ethnomethodology. New York: Irvington, pp. 7-14.
272. Sacks, Harvey 1984a. Notes on methodology (edited by Gail Jefferson from various lectures). In J. M. Atkinson and J. Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 21-7.
273. Sacks, Harvey 1984b. On doing "being ordinary". In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 413-29.
274. Sacks, Harvey 1987. On the preferences for agreement and contiguity in sequences in conversation. In Graham Button and John R. E. Lee (eds.), Talk and Social Organisation. Clevedon, England: Multilingual Matters, pp. 54-69.
275. Sacks, Harvey 1992 [1964-72]. Lectures on Conversation, 2 vols. Oxford: Basil Blackwell. Sacks, Harvey, Emanuel A. Schegloff, and Gail Jefferson 1974. A simplest systematics for the organization of turn-taking for conversation. Language 50: 696-735.
276. Scannell, Paddy (ed.) 1991. Broadcast Talk. London: Sage.
277. Schegloff, Emanuel A. 1968. Sequencing in conversational openings. American Anthropologist 70: 1075-95.
278. Schegloff, Emanuel A. 1972. Notes on a conversational practice: formulating place. In David Sudnow (ed.), Studies in Social Interaction. New York: Free Press, pp. 75-119.
279. Schegloff, Emanuel A 1979. Identification and recognition in telephone conversation openings. In George Psathas (ed.), Everyday Language: Studies in Ethnomethodology. New York: Irvington, pp. 23-78.
280. Schegloff, Emanuel A. 1982. Discourse as an interactional achievement: some uses of "uh huh" and other things that come between sentences. In D. Tannen (ed.), Georgetown University Round Table on Languages and Linguistics 1981: Analyzing Discourse: Text and Talk. Washington, DC: Georgetown University Press, pp. 71-93.
281. Schegloff, Emanuel A. 1984. On some questions and ambiguities in conversation. In J. Maxwell Atkinson and John Heritage (eds.), Structures of Social Action. Cambridge: Cambridge University Press, pp. 28-52.
282. Schegloff, Emanuel A. 1986. The routine as achievement. Human Studies 9: 111-51.
283. Schegloff, Emanuel A. 1987. Between macro and micro: contexts and other connections. In J. Alexander, R. Munch, B. Giesen, and N. Smelser (eds.), The Micro-Macro Link. Berkeley: University of California Press, pp. 207-34.
284. Schegloff, Emanuel A. 1988/9. From interview to confrontation: observations on the Bush/Rather encounter. Research on Language and Social Interaction 22: 215-40.
285. Schegloff, Emanuel A. 1990. On the organization of sequences as a source of "coherence" in talk-ininteraction. In B. Dorval (ed.), Conversational Organization and Its Development. Norwood, NJ: Ablex, pp. 51-77.
286. Schegloff, Emanuel A. 1991. Reflections on talk and social structure. In Deirdre Boden and Don H Zimmerman (eds.), Talk and Social Structure. Berkeley: University of California Press, pp. 44-70.
287. Schegloff, Emanuel A. 1992a. Introduction. In G. Jefferson (ed.), Harvey Sacks: Lectures on Conversation. Volume 1: Fall 1964-Spring 1968. Oxford: Blackwell, pp. ix-lxii.
288. Schegloff, Emanuel A. 1992b. On talk and its institutional occasions. In Paul Drew and John Heritage (eds.), Talk at Work: Social Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp. 101-34.
289. Schegloff, Emanuel A. 1992c. Repair after next turn: the last structurally provided for place for the defense of intersubjectivity in conversation. American Journal of Sociology 95(5): 1295-1345.
290. Schegloff, Emanuel A. 1996. Turn organization: one intersection of grammar and interaction. In Elinor Ochs, Sandra Thompson, and Emanuel Schegloff (eds.), Interaction and Grammar. Cambridge: Cambridge University Press, pp. 52-133.
291. Schegloff, Emanuel A. 1998. Word repeats as a practice for ending. Paper presented at the annual meeting of the National Communication Association, New York.
292. Schegloff, Emanuel A. 1999. Discourse, pragmatics, conversation, analysis. Discourse Studies 1(4): 405-35.
293. Schegloff, Emanuel A. 2000. On granularity. Annual Review of Sociology 26: 715-20.
294. Schegloff, Emanuel A. 2003. On conversation analysis: an interview with Emanuel A. Schegloff. In Carlo Prevignano and Paul J. Thibault (eds.), Discussing Conversation Analysis: The Work of Emanuel A. Schegloff. Philadelphia: John Benjamins, pp. 11-56.
295. Schegloff, Emanuel A. 2006. Interaction: the infrastructure for social institutions, the natural ecological niche for language and the arena in which culture is enacted. In N. J. Enfield and Stephen C. Levinson (eds.), The Roots of Human Sociality: Culture, Cognition and Interaction. New York: Berg, pp. 70-96.
296. Schegloff, Emanuel A. 2007. Sequence Organization in Interaction: A Primer in Conversation Analysis, vol. 1. Cambridge: Cambridge University Press.
297. Schegloff, Emanuel A. and Gene H. Lerner 2009. Beginning to respond: Well-prefaced responses to Wh-questions. Research on Language and Social Interaction(42): 91-115.
298. Schegloff, Emanuel A. and Harvey Sacks 1973. Opening up closings. Semiotica 8: 289-327.
299. Schelling, Thomas 1963. Bargaining, communication, and limited war. In Thomas Schelling (ed.), The Strategy of Conflict. New York: Oxford University Press, pp. 53-80.
300. Schudson, Michael 1994. Question authority: a history of the news interview in American journalism, 1830s-1930s. Media, Culture and Society 16: 565-87.
301. Searle, John R. 1969. Speech Acts: An Essay in the Philosophy of Language. Cambridge: Cambridge University Press.
302. Searle, John R. 1979. Expression and Meaning: Studies in the Theory of Speech Acts. Cambridge: Cambridge University Press.
303. Sharrock, Wesley 1974. On owning knowledge. In R. Turner (ed.), Ethnomethodology. Harmondsworth: Penguin, pp. 45-53.
304. Sharrock, Wesley and Roy Turner 1978. On a conversational environment for equivocality. In James Schenkein (ed.), Studies in the Organization of Conversational Interaction. New York: Academic Press, pp. 173-98.
305. Shorter, Edward 1985. Bedside Manners: The Troubled History of Doctors and Patients. New York: Simon and Schuster.
306. Silverman, David 1987. Communication and Medical Practice. London: Sage. Silverman, Jonathan, Susanne Kurtz, and Juliet Draper 2005. Skills for Communicating with Patients, 2nd edn. Oxford: Radcliffe Publishing.
307. Simmel, Georg [1908] 1950. The Sociology of Georg Simmel, trans. Kurt Wolff. Glencoe, IL: Free Press. Sinclair, J. McH. and R. M. Coulthard 1974. Towards an Analysis of Discourse. London: Oxford University Press.
308. Sorjonen, Marja-Leena, Liisa Raevaara, Markku Haakana, Tuukka Tammi, and Anssi Peräkylä 2006. Lifestyle discussions in medical interviews. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interaction between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 340-78.
309. Springer, Brian 1995. Spin. USA, Art Institute of Chicago.
310. Starr, Paul 1982. The Social Transformation of American Medicine. New York: Basic Books.
311. Stiles, William B. 1989. Evaluating medical interview process components: null correlations with outcomes may be misleading. Medical Care 27(2): 212-20.
312. Stivers, Tanya 1998. Pre-diagnostic commentary in veterinarian-client interaction. Research on Language and Social Interaction 31(2): 241-77.
313. Stivers, Tanya 2002a. Presenting the problem in pediatric encounters: "symptoms only" versus "candidate diagnosis" presentations. Health Communication 14(3): 299-338.
314. Stivers, Tanya 2002b. Participating in decisions about treatment: overt parent pressure for antibiotic medication in pediatric encounters. Social Science and Medicine 54(7): 1111-30.
315. Stivers, Tanya 2004. "No no no" and other types of multiple sayings in social interaction. Human Communication Research 30(2): 260-93.
316. Stivers, Tanya 2005a. Non-antibiotic treatment recommendations: delivery formats and implications for parent resistance. Social Science and Medicine 60(5): 949-64.
317. Stivers, Tanya 2005b. Parent resistance to physicians' treatment recommendations: one resource for initiating a negotiation of the treatment decision. Health Communication 18(1): 41-74.
318. Stivers, Tanya 2006. Treatment decisions: negotiations between doctors and patients in acute care encounters. In John Heritage and Douglas Maynard (eds.), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press, pp. 279-312.
319. Stivers, Tanya 2007a. Prescribing Under Pressure: Parent-Physician Conversations and Antibiotics. New York: Oxford University Press.
320. Stivers, Tanya 2007b. Practicing patienthood: determinants of children's responses to physicians' questions in routine medical encounters. Unpublished manuscript, Max Planck Institute for Psycholinguistics.
321. Stivers, Tanya, forthcoming. An overview of the question-response system in American English. Journal of Pragmatics.
322. Stivers, Tanya, Nicholas J. Enfield, Penelope Brown, Christina Englert, Makoto Hayashi, Trine Heinemann, Gertie Hoymann, Federico Rossano, Jan Peter De Ruiter, Kyung-Eun Yoon, and Stephen Levinson (2009). Universals and cultural variation in turn-taking in conversation. Proceedings of the National Academy of Sciences 106(26): 10587-92.
323. Stivers, Tanya and John Heritage 2001. Breaking the sequential mold: answering "more than the question" during medical history taking. Text 21(1/2): 151-85.
324. Stivers, Tanya and Asifa Majid 2007. Questioning children: interactional evidence of implicit bias in medical interviews. Social Psychology Quarterly 70(4): 424-41.
325. Stivers, Tanya, Rita Mangione-Smith, Marc N. Elliott, Laurie McDonald, and John Heritage 2003. Why do physicians think parents expect antibiotics? What parents report vs what physicians perceive. Journal of Family Practice 52(2): 140-8.
326. Stoeckle, John D. and J. Andrew Billings 1987. A history of history-taking: the medical interview. Journal of General Internal Medicine 2: 119-27.
327. Suchman, Lucy A. 1987. Plans and Situated Actions: The Problem of Human Machine Communication. Cambridge: Cambridge University Press.
328. Tatalovich, Anne 2007. How Civil Juries Really Decide Cases: Lessons From an Empirical Study of Actual Jury Deliberations. Researching Law 18(2): 1-11.
329. ten Have, Paul 1991. Talk and institution: a reconsideration of the "asymmetry" of doctor-patient interaction. In Deirdre Boden and Don Zimmerman (eds.), Talk and Social Structure. Berkeley: University of California Press.
330. Thornborrow, Joanna 1997. Having their say: the function of stories in talk show discourse. Text 17(2): 241-62.
331. Thornborrow, Joanna 2001. Authenticating talk: building public identities in audience participation broadcasting. Discourse Studies 3(4): 459-79.
332. Thornborrow, Joanna and Theo Van Leeuwen (eds.) 2001. Authenticity in Media Discourse: special Issue of Discourse Studies.
333. Todd, Alexandra D. 1989. Intimate Adversaries: Cultural Conflict between Doctors and Women Patients. Philadelphia: University of Pennsylvania Press.
334. Tolson, Andrew 2001. Television Talk Shows: Discourse, Performance, Spectacle. Mahwah, NJ: Erlbaum. Tolson, Andrew 2006. Media Talk: Spoken Discourse on TV and Radio. Edinburgh: Edinburgh University Press.
335. Torode, Brian 1995. Negotiating "advice" in a call to a consumer help line. In Alan Firth (ed.), The Discourse of Negotiation: Studies of Language in the Workplace. Oxford: Pergamon, pp. 345-72.
336. Tracy, Karen 1997. Interactional trouble in emergency service requests: a problem of frames. Research on Language and Social Interaction 30: 315-43.
337. Tracy, Karen and Susan Tracy 1998. Rudeness at 911: reconceptualizing face and face attack. Human Communication Research 25: 225-51.
338. Tracy, Susan 2002. When Questioning Turns to Face Threat: An Interactional Sensitivity in 911 Call Taking. Western Journal of Communication 66: 129-157.
339. Tuckett, D., M. Boulton, C. Olson, and A. Williams 1985. Meetings between Experts: An Approach to Sharing Ideas in Medical Consultations. London: Tavistock.
340. Turner, Patricia 2008. Grammar and epistemics in question construction: After hours calls to an on-call physician. Unpublished paper, Department of Applied Linguistics, UCLA.
341. Waitzkin, Howard 1985. Information giving in medical care. Journal of Health and Social Behavior 26: 81-101.
342. Waitzkin, Howard 1991. The Politics of Medical Encounters: How Patients and Doctors Deal with Social Problems. New Haven, CT: Yale University Press.
343. Wakin, Michelle and Don H. Zimmerman 1999. Reduction and specialization in emergency and directory assistance calls. Research on Language and Social Interaction 32(4): 409-37.
344. Wells, P. and P. Bull 2007. From politics to comedy - a comparative analysis of affiliative audience responses. Journal of Language and Social Psychology 26: 321-42.
345. West, Candace 1984. Routine Complications: Troubles with Talk between Doctors and Patients. Bloomington: Indiana University Press.
346. West, Candace and Don H. Zimmerman 1983. Small insults: a study of interruptions in cross-sex conversations with unacquainted persons. In B. Thorne, C. Kramarae, and N. Henley (eds.), Language, Gender and Society. Rowley, MA: Newbury House, pp. 102-17.
347. Whalen, Jack 1995. A technology of order production: computer-aided dispatch in public safety communications. In Paul ten Have and George Psathas (eds.), Situated Order: Studies in the Social Organization of Talk and Embodied Activities. Washington, DC: University Press of America, pp. 187-230.
348. Whalen, Jack and Don H. Zimmerman 1998. Observations on the display and management of emotions in naturally occurring activities: the case of "hysteria" in calls to 9-1-1. Social Psychology Quarterly 61(2): 141-59.
349. Whalen, Jack and Don H. Zimmerman 2005. Working a call: multiparty management and interactional infrastructure in calls for help. In Carolyn D. Baker, Michael Emmison, and Alan Firth (eds.), Calling for Help. Philadelphia: John Benjamins, pp. 309-46.
350. Whalen, Jack, Don H. Zimmerman, and Marilyn R. Whalen 1988. When words fail: a single case analysis. Social Problems 35(4): 335-62.
351. Whalen, Marilyn and Don H Zimmerman 1987. Sequential and institutional contexts in calls for help. Social Psychology Quarterly 50: 172-85.
352. Whalen, Marilyn and Don H. Zimmerman 1990. Describing trouble: practical epistemology in citizen calls to the police. Language in Society 19: 465-92.
353. Wilkinson, Sue and Celia Kitzinger 2007. Surprise as an interactional achievement: reaction tokens in conversation. Social Psychology Quarterly 69: 150-82.
354. Wilson, Thomas P. 1991. Social structure and the sequential organization of interaction. In Deirdre Boden and Don H. Zimmerman (eds.), Talk and Social Structure. Cambridge: Polity Press, pp. 22-43.
355. Wolinsky, F. D. and S. R. Wolinsky 1981. Expecting sick-role legitimation and getting it. Journal of Health and Social Behavior 22: 229-42.
356. Zimmerman, Don H. 1970. The practicalities of rule use. In J. Douglas (ed.), Understanding Everyday Life. London: Routledge, pp. 221-38.
357. Zimmerman, Don H. 1984. Talk and its occasion: the case of calling the police. In D. Schiffrin (ed.), Meaning, Form, and Use in Context: Linguistic Applications. Georgetown University Round Table on Languages and Linguistics 35. Washington, DC: Georgetown University Press, pp. 210-28.
358. Zimmerman, Don H. 1992. The interactional organization of calls for emergency assistance. In Paul Drew and John Heritage (eds.), Talk at Work: Social Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp. 418-69.
359. Zimmerman, Don H. 1998. Identity, context, and interaction. In Charles Antaki and Sue Widdicombe (eds.), Identities in Talk. London: Sage, pp. 87-106.
360. Zimmerman, Don H. and Michelle Wakin 1995. "Thank you's" and the management of closings in emergency calls. Presented at the Annual Meeting of the American Sociological Association, Washington, DC.
361. Zimmerman, Don H. and Candace West 1975. Sex roles, interruptions and silences in conversation. In Barrie Thorne and Nancy Henley (eds.), Language and Sex: Difference and Dominance. Rowley, MA: Newbury House, pp. 105-29.
362. Zola, Irving K. 1973. Pathways to the doctor: from person to patient. Social Science and Medicine 7: 677-89.