Application of QFD in product development of a glass manufacturing company in Kazakhstan

Benchmarking

Volumn 17, Issue 2, 2010, Pages 195-213

  Ahmed, Shamsuddin ^a,b,c   Amagoh, Francis ^d  

^a PURDUE UNIVERSITY   (United States)

^b EDITH COWAN UNIVERSITY   (Australia)

^c Bang College of Business   (Kazakhstan)

^d KIMEP UNIVERSITY   (Kazakhstan)

Author keywords

Central Asia; Glass; Kazakhstan; Product development; Quality function deployment; Supply chain management

Indexed keywords

EID: 77952143772     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635771011036302     Document Type: Article

References (42)

1. Aaker, D. (2001), Strategic Marketing Management, Wiley, New York, NY.
2. Ahren, T. and Parida, A. (2009), "Maintenance performance indicators (MPIs) for benchmarking the railway infrastructure: a case study" in Benchmarking: An International Journal, Vol. 16, No. 2, pp. 247-58.
3. Baier, C., Hartmann, E. and Moser, R. (2008), "Strategic alignment and purchasing efficacy: an exploratory analysis of their impact on financial performance" in Journal of Supply Chain Management, Vol. 44, No. 4, pp. 36-53.
4. Bilalis, N., Alvizos, E., Tsironis, L. and Wassenhove, L. (2007), "Benchmarking the competitiveness of industrial sectors: application in textiles" in International Journal of Productivity and Performance Management, Vol. 56, No. 7, pp. 603-22.
5. Campo, K. and Gijsbrechts, E. (2001), "Pricing" in Baker, M.J. (Ed.), Encyclopedia of Marketing, Thomson Learning, London, pp. 390-406.
6. Csillag, F. and Boots, B. (2005), "A framework for statistical inferential decisions in spatial pattern analysis" in The Canadian Geographer, Vol. 48, No. 2, pp. 172-9.
7. Dawkins, P., Feeny, S. and Harris, M. (2007), "Benchmarking firm performance" in Benchmarking: An International Journal, Vol. 14, No. 6, pp. 693-710.
8. Deros, B., Yusof, S. and Salleh, A. (2006), "A benchmarking implementation framework for automotive manufacturing SMEs" in Benchmarking: An International Journal, Vol. 13, No. 4, pp. 396-430.
9. George, S. and Rangaraj, N. (2008), "A performance benchmarking study of Indian railway zones" in Benchmarking: An International Journal, Vol. 15, No. 5, pp. 599-617.
10. Golob, U. and Podnar, K. (2007), "Competitive advantage in the marketing of products within the enlarged European Union" in European Journal of Marketing, Vol. 41, Nos 3/4, pp. 245-56.
11. Goncharuk, A. (2008), "Performance benchmarking in gas distribution industry" in Benchmarking: An International Journal, Vol. 15, No. 5, pp. 548-59.
12. Gonzalez, M., Quesada, G., Mueller, R. and Mora-Monge, C. (2004), "QFD strategy house: an innovative tool for linking marketing and manufacturing strategies" in Marketing Intelligence & Planning, Vol. 22, No. 3, pp. 335-48.
13. Grisham, T. (2009), "The Delphi technique: a method for testing complex and multifaceted topics" in International Journal of Managing Projects in Business, Vol. 2, No. 1, pp. 112-30.
14. Gurumurthy, A. and Kodali, R. (2009), "Application of benchmarking for assessing the lean manufacturing implementation" in Benchmarking: An International Journal, Vol. 16, No. 2, pp. 274-308.
15. Huang, Y. and Tan, B. (2007), "Applications of quality function deployment to apparel design in Taiwan" in Journal of Fashion Marketing and Management, Vol. 11, No. 2, pp. 215-37.
16. Kazan, H., Ozer, G. and Cetin, A. (2006), "The effect of manufacturing strategies on financial performance" in Measuring Business Excellence, Vol. 10, No. 1, pp. 14-26.
17. Kim, J., Song, H., Kim, T. and Kim, T. (2005), "Detecting the change of customer behavior based on decision tree analysis" in Expert Systems, Vol. 22, No. 4, pp. 193-205.
18. Kumar, V., Choisne, F., de Grosbois, D. and Kumar, U. (2009), "Impact of TQM on company's performance" in International Journal of Quality & Reliability Management, Vol. 26, No. 1, pp. 23-37.
19. Li, X. and Claramunt, C. (2006), "A spatial entropy-based decision tree for classification of geographical information" in Transactions in GIS, Vol. 10, No. 3, pp. 451-67.
20. McCoy, A., Thabet, W. and Badinelli, R. (2009), "Understanding the role of developer/builders in the concurrent commercialization of product innovation" in European Journal of Innovation Management, Vol. 12, No. 1, pp. 102-28.
21. Manhati, R. (2009), "The application of quality function deployment to user interface design" in The Quality Management Journal, Vol. 16, No. 1, pp. 29-41.
22. Meybodi, M. (2006), "Internal manufacturing strategy audit: the first step in integrated strategic benchmarking" in Benchmarking: An International Journal, Vol. 13, No. 5, pp. 580-95.
23. Miguel, P. (2007), "Innovative new product development: a study of selected QFD case studies" in The TQM Magazine, Vol. 19, No. 6, pp. 617-25.
24. Niemi, P. and Huiskonen, J. (2008), "An approach to improving logistical performance with cross-unit benchmarking" in Benchmarking: An International Journal, Vol. 15, No. 5, pp. 618-29.
25. Ocak, Z. (2008), "Applying quality function deployment in the manufacturing industry: a review and case study in production" in The Business Review, Cambridge, Vol. 9, No. 2, pp. 104-10.
26. Peters, M., Kethley, R. and Bullington, K. (2005), "Course design using the house of quality" in Journal of Education for Business, Vol. 80, No. 6, pp. 309-15.
27. Phusavat, K. and Kanchana, R. (2007), "Competitive priorities of manufacturing firms in Thailand" in Industrial Management & Data Systems, Vol. 107, No. 7, pp. 979-96.
28. Prajogo, D. (2007), "The relationship between competitive strategy and product quality" in Industrial Management & Data Systems, Vol. 107, No. 1, pp. 69-83.
29. Quesada-Pineda, H. and Goza, R. (2007), "Best manufacturing practices and their linkage to top-performing companies in the US furniture industry" in Benchmarking: An International Journal, Vol. 14, No. 2, pp. 211-21.
30. Ramdas, K. (2003), "Managing product variety: an integrative review and research directions" in Production and Operations Management, Vol. 12, No. 1, pp. 79-101.
31. Randall, T. and Ulrich, K. (2001), "Product variety, supply chain structure, and firm performance: analysis of the US bicycle industry" in Management Science, Vol. 47, No. 12, pp. 1588-604.
32. Raymond, L. (2008), "Benchmarking in public procurement" in Benchmarking: An International Journal, Vol. 15, No. 6, pp. 782-93.
33. Shipley, M., Korvin, A. and Yoon, J. (2004), "Fuzzy quality function deployment: determining the distributions of effort dedicated to technical change" in International Transactions in Operational Research, Vol. 11, No. 3, pp. 293-307.
34. Shiu, M., Jiang, J. and Tu, M. (2007), "Reconstruct QFD for integrated product and process development management" in The TQM Magazine, Vol. 19, No. 5, pp. 403-18.
35. Statistical Agency of the Republic of Kazakhstan (2005), Statistical Agency of the Republic of Kazakhstan, Statistical Agency of the Republic of Kazakhstan, Almaty.
36. Statistical Agency of the Republic of Kazakhstan (2006), Statistical Agency of the Republic of Kazakhstan, Almaty.
37. Takala, J. (2002), "Analyzing and synthesizing multi-focused manufacturing strategies by analytical hierarchy process" in Journal of Manufacturing Technology and Management, Vol. 4, No. 5, pp. 345-50.
38. Wei-Shong, L. and Kuo-Chung, M. (2006), "The internal performance measures of bank lending: a value-added approach" in Benchmarking: An International Journal, Vol. 13, No. 3, pp. 272-89.
39. Wever, R., Boks, C., Marinelli, T. and Stevels, A. (2007), "Increasing the benefits of product-level benchmarking for strategic eco-efficient decision making" in Benchmarking: An International Journal, Vol. 14, No. 6, pp. 711-27.
40. Zhao, X., Yeung, J. and Zhou, Q. (2002), "Competitive priorities of enterprises in mainland China" in Total Quality Management, Vol. 13, No. 3, pp. 285-300.
41. Zwikael, O. and Globerson, S. (2006), "Benchmarking of project planning and success in selected industries" in Benchmarking: An International Journal, Vol. 13, No. 6, pp. 688-700.
42. Lee, Y., Zailani, S. and Soh, K. (2006), "Understanding factors for benchmarking adoption: new evidence from Malaysia" in Benchmarking: An International Journal, Vol. 13, No. 5, pp. 548-65.