-
1
-
-
0442294963
-
The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies
-
Agus, A., Krishnan, S.K. and Kadir, S.L.S.A. (2000), “The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies”, Total Quality Management, Vol. 11 No. 4, pp. 808-20.
-
(2000)
Total Quality Management
, vol.11
, Issue.4
, pp. 808-820
-
-
Agus, A.1
Krishnan, S.K.2
Kadir, S.L.S.A.3
-
2
-
-
0442295579
-
A linear structural modelling of total quality management practices in manufacturing companies in Malaysia
-
Agus, A. (2001), “A linear structural modelling of total quality management practices in manufacturing companies in Malaysia”, Total Quality Management, Vol. 12 No. 5, pp. 1-14.
-
(2001)
Total Quality Management
, vol.12
, Issue.5
, pp. 1-14
-
-
Agus, A.1
-
3
-
-
0001373271
-
Integrated benchmarking: a holistic examination of select techniques for benchmarking analysis
-
Ahmed, P.K. and Rafiq, M. (1998), “Integrated benchmarking: a holistic examination of select techniques for benchmarking analysis”, Benchmarking for Quality Management & Technology, Vol. 5 No. 3, pp. 225-42.
-
(1998)
Benchmarking for Quality Management & Technology
, vol.5
, Issue.3
, pp. 225-242
-
-
Ahmed, P.K.1
Rafiq, M.2
-
4
-
-
18844458339
-
Critical success factors of TQM implementation in Hong Kong industries
-
Antony, J., Leung, K., Knowles, G. and Gosh, S. (2002), “Critical success factors of TQM implementation in Hong Kong industries”, International Journal of Quality & Reliability Management, Vol. 19 No. 5, pp. 551-66.
-
(2002)
International Journal of Quality & Reliability Management
, vol.19
, Issue.5
, pp. 551-566
-
-
Antony, J.1
Leung, K.2
Knowles, G.3
Gosh, S.4
-
5
-
-
84986051839
-
Effects of human resource systems on manufacturing performance and turnover
-
Arthur, J.B. (1994), “Effects of human resource systems on manufacturing performance and turnover”, Academy of Management Journal, Vol. 37 No. 3, pp. 670-88.
-
(1994)
Academy of Management Journal
, vol.37
, Issue.3
, pp. 670-688
-
-
Arthur, J.B.1
-
6
-
-
0242265642
-
Benchmarking and gap analysis: what is the next milestone?
-
Balm, G.J. (1996), “Benchmarking and gap analysis: what is the next milestone?”, Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 28-33.
-
(1996)
Benchmarking for Quality Management & Technology
, vol.3
, Issue.4
, pp. 28-33
-
-
Balm, G.J.1
-
7
-
-
84986043508
-
Benchmarking – best practices: an integrated approach
-
Bhutta, K.S. and Huq, F. (1999), “Benchmarking – best practices: an integrated approach”, Benchmarking: An International Journal, Vol. 6 No. 3, pp. 254-68.
-
(1999)
Benchmarking: An International Journal
, vol.6
, Issue.3
, pp. 254-268
-
-
Bhutta, K.S.1
Huq, F.2
-
8
-
-
0242297366
-
Understanding the benchmarking process in Singapore
-
Brah, S.A., Ong, A.L. and Rao, B.M. (2000), “Understanding the benchmarking process in Singapore”, International Journal of Quality & Reliability Management, Vol. 17 No. 3, pp. 259-75.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.3
, pp. 259-275
-
-
Brah, S.A.1
Ong, A.L.2
Rao, B.M.3
-
9
-
-
84986159813
-
The use and effectiveness of benchmarking in SMEs
-
Cassell, C., Nadin, S. and Gray, M.O. (2001), “The use and effectiveness of benchmarking in SMEs”, Benchmarking: An International Journal, Vol. 8 No. 3, pp. 212-22.
-
(2001)
Benchmarking: An International Journal
, vol.8
, Issue.3
, pp. 212-222
-
-
Cassell, C.1
Nadin, S.2
Gray, M.O.3
-
10
-
-
0009663814
-
The human side of TQM in Taiwan: leadership and human resource management
-
Chen, W.H. (1997), “The human side of TQM in Taiwan: leadership and human resource management”, International Journal of Quality & Reliability Management, Vol. 14 No. 1, pp. 24-45.
-
(1997)
International Journal of Quality & Reliability Management
, vol.14
, Issue.1
, pp. 24-45
-
-
Chen, W.H.1
-
11
-
-
0003465871
-
-
Wiley, New York, NY.
-
Coakes, S.J. and Stud, L.G. (2003), SPSS: Analysis without Anguish: Version 11 for Windows, Wiley, New York, NY.
-
(2003)
SPSS: Analysis without Anguish: Version 11 for Windows
-
-
Coakes, S.J.1
Stud, L.G.2
-
12
-
-
84937301561
-
Employee participation programs, group-based incentives, and company performance: a union-nonunion comparison
-
Cooke, W.N. (1994), “Employee participation programs, group-based incentives, and company performance: a union-nonunion comparison”, Industrial & Labor Relations Review, Vol. 47 No. 4, pp. 594-610.
-
(1994)
Industrial & Labor Relations Review
, vol.47
, Issue.4
, pp. 594-610
-
-
Cooke, W.N.1
-
13
-
-
0242297220
-
Benchmarking on total quality management adoption: a positioning model
-
Dale, B.G. (1996), “Benchmarking on total quality management adoption: a positioning model”, Benchmarking for Quality Management & Technology, Vol. 3 No. 1, pp. 28-37.
-
(1996)
Benchmarking for Quality Management & Technology
, vol.3
, Issue.1
, pp. 28-37
-
-
Dale, B.G.1
-
14
-
-
3543099274
-
A framework for proactive performance measurement system introduction
-
Daniels, R.C. and Burns, N.D. (1997), “A framework for proactive performance measurement system introduction”, International Journal of Operations & Production Management, Vol. 17 No. 1, pp. 100-10.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.1
, pp. 100-110
-
-
Daniels, R.C.1
Burns, N.D.2
-
16
-
-
0000088972
-
An overview of benchmarking process: a tool for continuous improvement and competitive advantage
-
Elmuti, D. and Kathawala, Y. (1997), “An overview of benchmarking process: a tool for continuous improvement and competitive advantage”, Benchmarking for Quality Management & Technology, Vol. 4 No. 4, pp. 229-43.
-
(1997)
Benchmarking for Quality Management & Technology
, vol.4
, Issue.4
, pp. 229-243
-
-
Elmuti, D.1
Kathawala, Y.2
-
17
-
-
84986106096
-
An evolutionary approach to benchmarking
-
Fernandez, P., McCarthy, I.P. and Rakotobe-Joel, T. (2001), “An evolutionary approach to benchmarking”, Benchmarking, Vol. 8 No. 4, pp. 281-98.
-
(2001)
Benchmarking
, vol.8
, Issue.4
, pp. 281-298
-
-
Fernandez, P.1
McCarthy, I.P.2
Rakotobe-Joel, T.3
-
18
-
-
21344495465
-
Analyzing the TQM adoption experiences within a corporate staff unit: a progress learning model
-
Fleisher, C.S. and Nickel, J.R. (1994), “Analyzing the TQM adoption experiences within a corporate staff unit: a progress learning model”, Total Quality Management, Vol. 5 No. 3, pp. 77-92.
-
(1994)
Total Quality Management
, vol.5
, Issue.3
, pp. 77-92
-
-
Fleisher, C.S.1
Nickel, J.R.2
-
19
-
-
0034882010
-
The process of benchmarking, benchlearning and benchaction
-
Freytag, P.V. and Hollensen, S. (2001), “The process of benchmarking, benchlearning and benchaction”, The TQM Magazine, Vol. 13 No. 1, pp. 25-34.
-
(2001)
The TQM Magazine
, vol.13
, Issue.1
, pp. 25-34
-
-
Freytag, P.V.1
Hollensen, S.2
-
20
-
-
0003506109
-
-
Prentice-Hall International, Inc, Englewood Cliffs, NJ.
-
Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, 5th ed., Prentice-Hall International, Inc, Englewood Cliffs, NJ.
-
(1998)
Multivariate Data Analysis, 5th ed.
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
21
-
-
33747123198
-
Benchmarking – measuring and comparing for continuous improvement
-
Henczel, S. (2002), “Benchmarking – measuring and comparing for continuous improvement”, Information Outlook, Vol. 6 No. 7, pp. 12-20.
-
(2002)
Information Outlook
, vol.6
, Issue.7
, pp. 12-20
-
-
Henczel, S.1
-
22
-
-
0001182341
-
A vehicle for change? A case study of performance improvement in the new public sector
-
Holloway, J., Francis, G. and Hinton, M. (1999), “A vehicle for change? A case study of performance improvement in the new public sector”, The International Journal of Public Sector Management, Vol. 12 No. 4, pp. 351-65.
-
(1999)
The International Journal of Public Sector Management
, vol.12
, Issue.4
, pp. 351-365
-
-
Holloway, J.1
Francis, G.2
Hinton, M.3
-
23
-
-
33747110146
-
A cultural development strategy for sustainability
-
Jones, D.R. (2000), “A cultural development strategy for sustainability”, Greener Management International, Vol. 31, pp. 71-86.
-
(2000)
Greener Management International
, vol.31
, pp. 71-86
-
-
Jones, D.R.1
-
24
-
-
0002265383
-
Total quality management in manufacturing: thematic factor assessment
-
Kasul, R.A. and Motwani, J.G. (1995), “Total quality management in manufacturing: thematic factor assessment”, International Journal of Quality & Reliability Management, Vol. 12 No. 3, pp. 57-76.
-
(1995)
International Journal of Quality & Reliability Management
, vol.12
, Issue.3
, pp. 57-76
-
-
Kasul, R.A.1
Motwani, J.G.2
-
25
-
-
84969450587
-
-
Thomson Learning, Inc, Boston, MA.
-
Keller, G. and Warrack, B. (2003), Statistics for Management and Economics, 6th ed., Thomson Learning, Inc, Boston, MA.
-
(2003)
Statistics for Management and Economics, 6th ed.
-
-
Keller, G.1
Warrack, B.2
-
26
-
-
0035780913
-
Enhancing the effectiveness of benchmarking in manufacturing organizations
-
Kumar, S. and Chandra, C. (2001), “Enhancing the effectiveness of benchmarking in manufacturing organizations”, Industrial Management & Data Systems, Vol. 101 No. 2, pp. 80-9.
-
(2001)
Industrial Management & Data Systems
, vol.101
, Issue.2
, pp. 80-89
-
-
Kumar, S.1
Chandra, C.2
-
27
-
-
1442302992
-
Perception and development of total quality management in small manufacturers: an exploratory study in China
-
Lee, C.Y. (2004), “Perception and development of total quality management in small manufacturers: an exploratory study in China”, Journal of Small Business Management, Vol. 42 No. 1, pp. 102-11.
-
(2004)
Journal of Small Business Management
, vol.42
, Issue.1
, pp. 102-111
-
-
Lee, C.Y.1
-
28
-
-
0242333156
-
Benchmarking performance indices: pitfalls and solutions
-
Maleyeff, J. (2003), “Benchmarking performance indices: pitfalls and solutions”, Benchmarking: An International Journal, Vol. 10 No. 1, pp. 9-28.
-
(2003)
Benchmarking: An International Journal
, vol.10
, Issue.1
, pp. 9-28
-
-
Maleyeff, J.1
-
29
-
-
0442295587
-
Cultural influences on total quality management adoption in Chinese enterprises: an empirical study
-
Pun, K.F. (2001), “Cultural influences on total quality management adoption in Chinese enterprises: an empirical study”, Total Quality Management, Vol. 12 No. 3, pp. 323-43.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 323-343
-
-
Pun, K.F.1
-
30
-
-
0442295618
-
Determinants of employee involvement practices in manufacturing enterprises
-
Pun, K.F., Chin, K.S. and Gill, R. (2001), “Determinants of employee involvement practices in manufacturing enterprises”, Total Quality Management, Vol. 12 No. 1, pp. 95-110.
-
(2001)
Total Quality Management
, vol.12
, Issue.1
, pp. 95-110
-
-
Pun, K.F.1
Chin, K.S.2
Gill, R.3
-
31
-
-
0542378750
-
Critical factors for the implementation of total quality management in Italy: an empirical analysis
-
Ruggieri, A. and Merli, R. (1998), “Critical factors for the implementation of total quality management in Italy: an empirical analysis”, Total Quality Management, Vol. 9 No. 4, pp. 210-2.
-
(1998)
Total Quality Management
, vol.9
, Issue.4
, pp. 210-212
-
-
Ruggieri, A.1
Merli, R.2
-
32
-
-
84986142350
-
Benchmarking experiences in Malaysia
-
Report on the APO Symposium on Productivity Measurement in the Service Sector, Kuala Lumpur.
-
Saman, A.L. (2000), “Benchmarking experiences in Malaysia”, Report on the APO Symposium on Productivity Measurement in the Service Sector, Kuala Lumpur.
-
(2000)
-
-
Saman, A.L.1
-
33
-
-
0004081519
-
-
Wiley, New York, NY.
-
Sekaran, U. (2003), Research Methods For Business: A Skill-Building Approach, 4th ed., Wiley, New York, NY.
-
(2003)
Research Methods For Business: A Skill-Building Approach, 4th ed.
-
-
Sekaran, U.1
-
34
-
-
0035190101
-
An investigation of the perceived importance and effectiveness of quality management approaches
-
Sharma, B. and Gadenne, D. (2001), “An investigation of the perceived importance and effectiveness of quality management approaches”, The TQM Magazine, Vol. 13 No. 6, pp. 433-43.
-
(2001)
The TQM Magazine
, vol.13
, Issue.6
, pp. 433-443
-
-
Sharma, B.1
Gadenne, D.2
-
35
-
-
0009153115
-
Benchmarking best-practice performance measurement within companies
-
Sinclair, D. and Zairi, M. (1995), “Benchmarking best-practice performance measurement within companies”, Benchmarking for Quality Management & Technology, Vol. 2 No. 3, pp. 53-71.
-
(1995)
Benchmarking for Quality Management & Technology
, vol.2
, Issue.3
, pp. 53-71
-
-
Sinclair, D.1
Zairi, M.2
-
36
-
-
22144492750
-
TQM practices and organizational performances of SMEs in Malaysia
-
Sohail, M.S. and Teo, B.H. (2003), “TQM practices and organizational performances of SMEs in Malaysia”, Benchmarking: An International Journal, Vol. 10 No. 1, pp. 37-53.
-
(2003)
Benchmarking: An International Journal
, vol.10
, Issue.1
, pp. 37-53
-
-
Sohail, M.S.1
Teo, B.H.2
-
37
-
-
84997884042
-
Comparing reasons, practices and effects of ISO 9000 certification and TQM implementation in Norwegian SMEs and large firms
-
Sun, H. and Cheng, T.K. (2002), “Comparing reasons, practices and effects of ISO 9000 certification and TQM implementation in Norwegian SMEs and large firms”, International Small Business Journal, Vol. 20 No. 4, pp. 421-41.
-
(2002)
International Small Business Journal
, vol.20
, Issue.4
, pp. 421-441
-
-
Sun, H.1
Cheng, T.K.2
-
38
-
-
1842789552
-
A holistic model for total quality service
-
Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2001), “A holistic model for total quality service”, International Journal of Service Industry Management, Vol. 12 No. 4, pp. 378-412.
-
(2001)
International Journal of Service Industry Management
, vol.12
, Issue.4
, pp. 378-412
-
-
Sureshchandar, G.S.1
Rajendran, C.2
Anantharaman, R.N.3
-
40
-
-
0242297023
-
An empirical analysis of critical factor of TQM
-
Thiagarajan, T. and Zairi, M. (1998), “An empirical analysis of critical factor of TQM”, Benchmarking for Quality Management & Technology, Vol. 5 No. 4, pp. 291-303.
-
(1998)
Benchmarking for Quality Management & Technology
, vol.5
, Issue.4
, pp. 291-303
-
-
Thiagarajan, T.1
Zairi, M.2
-
41
-
-
0242360304
-
Benchmarking and operational performance: some empirical result
-
Voss, C.A., Ahlstrom, P. and Blackman, K. (1997), “Benchmarking and operational performance: some empirical result”, Benchmarking for Quality Management & Technology, Vol. 4 No. 4, pp. 273-85.
-
(1997)
Benchmarking for Quality Management & Technology
, vol.4
, Issue.4
, pp. 273-285
-
-
Voss, C.A.1
Ahlstrom, P.2
Blackman, K.3
-
42
-
-
1442287527
-
Cultivate corporate culture and diversity
-
Waters, V.L. (2004), “Cultivate corporate culture and diversity”, Nursing Management, Vol. 35 No. 1, pp. 36-40.
-
(2004)
Nursing Management
, vol.35
, Issue.1
, pp. 36-40
-
-
Waters, V.L.1
-
43
-
-
0242360347
-
Benchmarking Singapore's high-TQM maturity organisation
-
Woon, K.C. (2001), “Benchmarking Singapore's high-TQM maturity organisation”, Benchmarking, Vol. 8 No. 1, pp. 8-34.
-
(2001)
Benchmarking
, vol.8
, Issue.1
, pp. 8-34
-
-
Woon, K.C.1
-
44
-
-
1542530466
-
Total quality management implementation frameworks: comparison and review
-
Yusof, S.M. and Aspinwall, E. (2000), “Total quality management implementation frameworks: comparison and review”, Total Quality Management, Vol. 11 No. 3, pp. 281-95.
-
(2000)
Total Quality Management
, vol.11
, Issue.3
, pp. 281-295
-
-
Yusof, S.M.1
Aspinwall, E.2
-
45
-
-
84986082138
-
Integrating benchmarking and poor quality cost measurement for assisting the quality management work
-
Anderson, B. and Moen, R.M. (1999), “Integrating benchmarking and poor quality cost measurement for assisting the quality management work”, Benchmarking: An International Journal, Vol. 6 No. 4, pp. 291-301.
-
(1999)
Benchmarking: An International Journal
, vol.6
, Issue.4
, pp. 291-301
-
-
Anderson, B.1
Moen, R.M.2
-
46
-
-
0041771505
-
Market competition and firm performance in Russia
-
Brown, D. and Earle, J. (2000), “Market competition and firm performance in Russia”, Russian Economic Trends, Vol. 9 No. 1, pp. 13-18.
-
(2000)
Russian Economic Trends
, vol.9
, Issue.1
, pp. 13-18
-
-
Brown, D.1
Earle, J.2
-
47
-
-
0242328906
-
Benchmarking process formalization and a case study
-
Buyukozkan, G. and Maire, J. (1998), “Benchmarking process formalization and a case study”, Benchmarking for Quality Management & Technology, Vol. 5 No. 2, pp. 101-25.
-
(1998)
Benchmarking for Quality Management & Technology
, vol.5
, Issue.2
, pp. 101-125
-
-
Buyukozkan, G.1
Maire, J.2
-
48
-
-
0024610995
-
Benchmarking: the search for best practices that lead to superior performance
-
Camp, R.C. (1989), “Benchmarking: the search for best practices that lead to superior performance”, Quality press, Vol. 22 No. 1, pp. 61-9.
-
(1989)
Quality press
, vol.22
, Issue.1
, pp. 61-69
-
-
Camp, R.C.1
-
49
-
-
0036017730
-
Manufacturing best practice and performance studies: a critique
-
Davies, A.J. and Kochhar, A.K. (2002), “Manufacturing best practice and performance studies: a critique”, International Journal of Operations & Production Management, Vol. 22 No. 3, pp. 289-305.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.3
, pp. 289-305
-
-
Davies, A.J.1
Kochhar, A.K.2
-
50
-
-
0003986948
-
-
South-Western, Thomson Learning, Boston, MA.
-
Evans, J.R. and Lindsay, W.M. (2002), The Management and Control of Quality, South-Western, Thomson Learning, Boston, MA.
-
(2002)
The Management and Control of Quality
-
-
Evans, J.R.1
Lindsay, W.M.2
-
51
-
-
0242269844
-
On functional differences and quality understanding
-
Foster, S.T. Jr and Gallup, L. (2002), “On functional differences and quality understanding”, Benchmarking, Vol. 9 No. 1, pp. 86-102.
-
(2002)
Benchmarking
, vol.9
, Issue.1
, pp. 86-102
-
-
Foster, S.T.1
Gallup, L.2
-
52
-
-
84967412683
-
-
Houghton Mifflin Company, New York, NY.
-
Hill, C.W.L. and Jones, G.R. (2004), Strategic Management: An Integrated Approach, 6th ed., Houghton Mifflin Company, New York, NY.
-
(2004)
Strategic Management: An Integrated Approach, 6th ed.
-
-
Hill, C.W.L.1
Jones, G.R.2
-
54
-
-
0004200603
-
-
Percetakan Nasional Malaysia Berhad, Kuala Lumpur.
-
Kementerian Kewangan Malaysia (2001), The Eighth Malaysia Plan: 2001-2005, Percetakan Nasional Malaysia Berhad, Kuala Lumpur.
-
(2001)
The Eighth Malaysia Plan: 2001-2005
-
-
-
55
-
-
84986116702
-
-
Kumar, A., Motwani, J. and Douglas, C. (1999), Benchmarking: An International Journal, Vol. 6 No. 1, pp. 12-21.
-
(1999)
Benchmarking: An International Journal
, vol.6
, Issue.1
, pp. 12-21
-
-
Kumar, A.1
Motwani, J.2
Douglas, C.3
-
56
-
-
0242269882
-
Revising the concept and forms of benchmarking
-
Kyro, P. (2003), “Revising the concept and forms of benchmarking”, Benchmarking: An International Journal, Vol. 10 No. 3, pp. 210-25.
-
(2003)
Benchmarking: An International Journal
, vol.10
, Issue.3
, pp. 210-225
-
-
Kyro, P.1
-
57
-
-
84986008838
-
-
available at: www.ncvo-vol-org.uk/Asp/search/ncvo/main.aspx?siteID = 1&sID = 18&subsID = 20%documented = 877 (accessed April 3).
-
National Council for Voluntary Organization: Benchmarking (2004), available at: www.ncvo-vol-org.uk/Asp/search/ncvo/main.aspx?siteID = 1&sID = 18&subsID = 20%documented = 877 (accessed April 3).
-
(2004)
-
-
-
58
-
-
84986008851
-
-
available at: www.pi-p.com/why%20benchmark.htm (accessed April 3).
-
Pi-partner Limited: why performance benchmarking (2004), available at: www.pi-p.com/why%20benchmark.htm (accessed April 3).
-
(2004)
-
-
-
59
-
-
33747115208
-
Communication: the critical success factor
-
Sanchez, P. and Dempsey, T. (2002), “Communication: the critical success factor”, Strategic Human Resources Review, Vol. 2 No. 1, pp. 24-7.
-
(2002)
Strategic Human Resources Review
, vol.2
, Issue.1
, pp. 24-27
-
-
Sanchez, P.1
Dempsey, T.2
-
60
-
-
0242360172
-
Benchmarking for agility
-
Sarkis, J. (2001), “Benchmarking for agility”, Benchmarking, Vol. 8 No. 2, pp. 88-107.
-
(2001)
Benchmarking
, vol.8
, Issue.2
, pp. 88-107
-
-
Sarkis, J.1
|