The strategic choice to continue outsourcing, switch vendors, or backsource: Do switching costs matter?

Information and Management

Volumn 47, Issue 3, 2010, Pages 167-175

  Whitten, Dwayne ^a   Chakrabarty, Subrata ^b   Wakefield, Robin ^c  

^a TEXAS A AND M UNIVERSITY   (United States)

^b UNIVERSITY OF NEBRASKA LINCOLN   (United States)

^c BAYLOR UNIVERSITY   (United States)

Author keywords

Backsourcing; Costs; Customer; Outsourcing; Strategy; Supplier; Switching; Vendor

Indexed keywords

BACKSOURCING; BUSINESS RELATIONSHIPS; CUSTOMER; FIELD SURVEYS; IN-HOUSE DEVELOPMENT; IT OUTSOURCING; OUTSOURCING STRATEGY; REPLACEMENT COSTS; STRATEGIC CHOICE; SWITCH VENDORS; SWITCHING COSTS; SYSTEM UPGRADE;

COSTS; CUSTOMER SATISFACTION; SALES; SWITCHING;

OUTSOURCING;

EID: 77949337046     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2010.01.006     Document Type: Article

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