Service innovations in manufacturing firms

Managing Service Quality

Volumn 20, Issue 2, 2010, Pages 161-175

  Gremyr, Ida ^a   Löfberg, Nina ^b   Witell, Lars ^b,c  

^a CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

^b KARLSTAD UNIVERSITY   (Sweden)

^c LINKÖPING UNIVERSITY   (Sweden)

Author keywords

Case studies; Customer service management; Innovation; Manufacturing industries

Indexed keywords

EID: 77949326294     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011027589     Document Type: Article

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