The power of tqm: Analysis of its effects on profitability, productivity and customer satisfaction

Total Quality Management and Business Excellence

Volumn 21, Issue 2, 2010, Pages 171-184

  Tanninen, Kati ^a   Puumalainen, Kaisu ^b   Sandström, Jaana ^b  

^a Stora Enso   (Finland)

^b LAPPEENRANTA UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

Customer satisfaction; Productivity; Profitability; Total quality management; TQM effectiveness

Indexed keywords

EID: 75849131102     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903549949     Document Type: Article

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