메뉴 건너뛰기




Volumn 24, Issue 6, 2007, Pages 617-627

Total quality management and performance: The role of organization support and co-worker support

Author keywords

Organizational performance; Performance management; Total quality management

Indexed keywords


EID: 34250374491     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710757808     Document Type: Article
Times cited : (133)

References (31)
  • 1
    • 0011757481 scopus 로고    scopus 로고
    • Total quality management, organisational commitment, perceived organisational support and intraorganisational communication
    • Allen, E. and Brady, R. (1997), "Total quality management, organisational commitment, perceived organisational support and intraorganisational communication", Management Communication Quarterly, Vol. 10 No. 3, pp. 316-41.
    • (1997) Management Communication Quarterly , vol.10 , Issue.3 , pp. 316-41
    • Allen, E.1    Brady, R.2
  • 2
    • 1642532517 scopus 로고    scopus 로고
    • Why total quality management programs do not persist: The role of management quality and implications for leading a TQM transformation
    • Beer, M. (2003), "Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation", Decision Sciences, Vol. 34 No. 4, pp. 623-43.
    • (2003) Decision Sciences , vol.34 , Issue.4 , pp. 623-43
    • Beer, M.1
  • 3
    • 0003797463 scopus 로고
    • Sage University Paper Series: Quantitative Applications in the Social Sciences, 070-050 Sage Publications Newbury Park, CA
    • Berry, W.D. and Feldman, S. (1985), Multiple Regression in Practice, Sage University Paper Series: Quantitative Applications in the Social Sciences, 070-050, Sage Publications, Newbury Park, CA.
    • (1985) Multiple Regression in Practice
    • Berry, W.D.1    Feldman, S.2
  • 5
    • 0009663814 scopus 로고    scopus 로고
    • The human side of total quality management in Taiwan: Leadership and human resource management
    • Chen, W.H. (1997), "The human side of total quality management in Taiwan: leadership and human resource management", International Journal of Quality & Reliability Management, Vol. 14 No. 1, pp. 24-45.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.1 , pp. 24-45
    • Chen, W.H.1
  • 6
    • 0031167855 scopus 로고    scopus 로고
    • Reliance on manufacturing performance measures, total quality management and organisational performance
    • Chenhall, R. (1997), "Reliance on manufacturing performance measures, total quality management and organisational performance", Management Accounting Research, Vol. 8 No. 2, pp. 187-206.
    • (1997) Management Accounting Research , vol.8 , Issue.2 , pp. 187-206
    • Chenhall, R.1
  • 7
    • 0035529298 scopus 로고    scopus 로고
    • Total quality management implementation and competitive advantage: The role of structural control and exploration
    • Douglas, T.J. and Judge, W.Q. (2001), "Total quality management implementation and competitive advantage: the role of structural control and exploration", Academy of Management Journal, Vol. 44 No. 1, pp. 158-69.
    • (2001) Academy of Management Journal , vol.44 , Issue.1 , pp. 158-69
    • Douglas, T.J.1    Judge, W.Q.2
  • 8
    • 0000884842 scopus 로고
    • The effects of job-related tensions on managerial performance in participative budgetary settings
    • Dunk, A.S. (1993), "The effects of job-related tensions on managerial performance in participative budgetary settings", Accounting, Organizations and Society, Vol. 18 No. 7/8, pp. 575-85.
    • (1993) Accounting, Organizations and Society , vol.18 , Issue.78 , pp. 575-85
    • Dunk, A.S.1
  • 12
    • 0002522594 scopus 로고
    • Linking control systems to business unit strategy: Impact on performance
    • Govindarajan, V. and Gupta, S. (1985), "Linking control systems to business unit strategy: impact on performance", Accounting, Organisations and Society, Vol. 10 No. 1, pp. 51-66.
    • (1985) Accounting, Organisations and Society , vol.10 , Issue.1 , pp. 51-66
    • Govindarajan, V.1    Gupta, S.2
  • 14
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual and practical issues
    • Hackman, J. and Wageman, R. (1995), "Total quality management: empirical, conceptual and practical issues", Administrative Science Quarterly, Vol. 40, pp. 309-42.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-42
    • Hackman, J.1    Wageman, R.2
  • 15
    • 0035342175 scopus 로고    scopus 로고
    • Firm characteristics, total quality management and financial performance
    • Hendricks, K.B. and Singhal, V.R. (2001), "Firm characteristics, total quality management and financial performance", Journal of Operations Management, Vol. 19, pp. 269-85.
    • (2001) Journal of Operations Management , vol.19 , pp. 269-85
    • Hendricks, K.B.1    Singhal, V.R.2
  • 16
    • 14244265898 scopus 로고
    • Comparison of self and superior ratings of managerial performance
    • Heneman, H. (1974), "Comparison of self and superior ratings of managerial performance", Journal of Applied Psychology, Vol. 59, pp. 638-42.
    • (1974) Journal of Applied Psychology , vol.59 , pp. 638-42
    • Heneman, H.1
  • 17
    • 0038818931 scopus 로고    scopus 로고
    • The relationship between total quality management and their effects on firm performance
    • Kaynak, H. (2003), "The relationship between total quality management and their effects on firm performance", Journal of Operations Management, Vol. 21, pp. 405-35.
    • (2003) Journal of Operations Management , vol.21 , pp. 405-35
    • Kaynak, H.1
  • 19
    • 0345804252 scopus 로고    scopus 로고
    • The rise and fall of TQM: The vision, meaning and operation of change
    • McCabe, D. and Wilkinson, A. (1998), "The rise and fall of TQM: the vision, meaning and operation of change", Industrial Relations Journal, Vol. 29, pp. 18-29.
    • (1998) Industrial Relations Journal , vol.29 , pp. 18-29
    • McCabe, D.1    Wilkinson, A.2
  • 21
    • 84887297677 scopus 로고    scopus 로고
    • Factors affecting the relationship between total quality management and organisational performance
    • Montes, F., Jover, A. and Fernandez, L. (2003), "Factors affecting the relationship between total quality management and organisational performance", International Journal of Quality & Reliability Management, Vol. 20 No. 2, pp. 189-209.
    • (2003) International Journal of Quality & Reliability Management , vol.20 , Issue.2 , pp. 189-209
    • Montes, F.1    Jover, A.2    Fernandez, L.3
  • 22
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16, pp. 15-37.
    • (1995) Strategic Management Journal , vol.16 , pp. 15-37
    • Powell, T.C.1
  • 23
    • 34250346311 scopus 로고    scopus 로고
    • Total quality management: Context and performance
    • Sadikoglu, E. (2004), "Total quality management: context and performance", Journal of American Academy of Business, Vol. 5 No. 1, pp. 364-8.
    • (2004) Journal of American Academy of Business , vol.5 , Issue.1 , pp. 364-8
    • Sadikoglu, E.1
  • 24
    • 18944400441 scopus 로고
    • Determinants of innovative behaviour: A path model of individual innovation in the workplace
    • Scott, S. and Bruce, R. (1994), "Determinants of innovative behaviour: a path model of individual innovation in the workplace", Academy of Management Journal, Vol. 37, pp. 580-607.
    • (1994) Academy of Management Journal , vol.37 , pp. 580-607
    • Scott, S.1    Bruce, R.2
  • 25
    • 0001361919 scopus 로고    scopus 로고
    • The link between total quality management practice and organisational performance
    • Terziovski, M. and Samson, D. (1999), "The link between total quality management practice and organisational performance", International Journal of Quality & Reliability Management, Vol. 16 No. 3, pp. 226-37.
    • (1999) International Journal of Quality & Reliability Management , vol.16 , Issue.3 , pp. 226-37
    • Terziovski, M.1    Samson, D.2
  • 26
    • 84979323688 scopus 로고
    • The relationship between supervisor- and self-appraisals of executive performance
    • Thornton, G.C. III (1968), "The relationship between supervisor- and self-appraisals of executive performance", Personnel Psychology, pp. 441-55.
    • (1968) Personnel Psychology , pp. 441-55
    • Thornton, G.C.1    Iii2
  • 27
    • 12944265117 scopus 로고    scopus 로고
    • Is there a general factor in ratings of job performance? A meta-analytic framework for disentangling substantive and error influences
    • Viswesvaran, C., Ones, D.S. and Schmidt, F.L. (2005), "Is there a general factor in ratings of job performance? A meta-analytic framework for disentangling substantive and error influences", Journal of Applied Psychology, Vol. 90 No. 1, pp. 108-21.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 108-21
    • Viswesvaran, C.1    Ones, D.S.2    Schmidt, F.L.3
  • 28
    • 21344475737 scopus 로고
    • The contributions of total quality management to a theory of work performance
    • Waldman, D.A. (1994), "The contributions of total quality management to a theory of work performance", Academy of Management Review, Vol. 19, No. 3, pp. 510-37.
    • (1994) Academy of Management Review , vol.19 , pp. 510-37
    • Waldman, D.A.1
  • 30
    • 0032183982 scopus 로고    scopus 로고
    • Quality management system development: Some implications from case studies
    • Yeung, C.L. and Chan, L.Y. (1998), "Quality management system development: Some implications from case studies", Computers and Industrial Engineering, Vol. 35, pp. 221-4.
    • (1998) Computers and Industrial Engineering , vol.35 , pp. 221-4
    • Yeung, C.L.1    Chan, L.Y.2
  • 31
    • 0035536265 scopus 로고    scopus 로고
    • When job dissatisfaction leads to creativity: Encouraging the expression of voice
    • Zhou, J. and George, J.M. (2001), "When job dissatisfaction leads to creativity: encouraging the expression of voice", Academy of Management Journal, Vol. 44 No. 4, pp. 683-96.
    • (2001) Academy of Management Journal , vol.44 , Issue.4 , pp. 683-96
    • Zhou, J.1    George, J.M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.