Business process re-engineering in the logistics industry: A study of implementation, success factors, and performance

Enterprise Information Systems

Volumn 4, Issue 1, 2010, Pages 61-78

  Shen, Chien wen ^a   Chou, Ching Chih ^b  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Business performance; Business process re engineering; Logistics industry; Logistics process; Success factors

Indexed keywords

BUSINESS PERFORMANCE; BUSINESS PROCESS RE-ENGINEERING; LOGISTICS INDUSTRY; LOGISTICS PROCESS; SUCCESS FACTORS;

DATA PROCESSING; REENGINEERING; RISK ANALYSIS; RISK MANAGEMENT; RISK PERCEPTION;

LOGISTICS;

EID: 75649112968     PISSN: 17517575     EISSN: 17517583     Source Type: Journal    
DOI: 10.1080/17517570903154567     Document Type: Article

References (40)

1. Abdulhadi, N., Al-sudairi, A., and Alqahtani, S., 2005. Prioritising barriers to successful business process re-engineering (BPR) efforts in Saudi Arabian construction industry. Construction Management and Economics, 23, 305-315.
2. Ahmad, H., Francis, A., and Zairi, M., 1999. Business process reengineering: Critical success factors in higher education. Business Process Management Journal, 13 (3), 451-469.
3. Albizu, E. and Olazaran, M., 2006. BPR implementation in Europe: the adaptation of a management concept. New Technology, Work and Employment, 21 (1), 43-58.
4. Al-Mashari, M. and Zairi, M., 1999. BPR implementation process: An analysis of key success and failure factors. Business Process Management Journal, 5, 87-112.
5. Altinkemer, K., Chaturvedi, A., and Kondareddy, S., 1998. Business process reengineering and organisational performance: An exploration of issues. International Journal of Information Management, 18 (6), 381-392.
6. Ascari, A., Rock, M., and Dutta, S., 1995. Reengineering and organisational change: Lessons from a comparative analysis of company experiences. European Management Journal, 13 (1), 1-30.
7. Attaran, M., 2004. Exploring the relationship between information technology and business process reengineering. Information and Management, 41, 585-596.
8. Caldwell, B., 1994. Missteps, miscues. Information Week, 20 June 1994, 50-60.
9. Cesnovar, T., 2006. Does BPR bring better financial results regarding TQM? Journal of Business and Society, 19, 202-220.
10. Choi, C.F. and Chan, S.L., 1997. Business process reengineering: evocation, elucidation and exploration. Business Process Management Journal, 3 (1), 39.
11. Davenport, T., 1993. Process innovation: Reengineering work through information technology. Boston, MA: Harvard Business School Press.
12. Feltes, P. and Karuppan, C., 1995. Reengineering: Getting down to the business of doing business. Industrial Management, 37 (4), 3-12.
13. Grant, D., 2002. A wider view of business process reengineering. Communications of the ACM, 45 (2), 85-90.
14. Grover, V., et al. 1995. The implementation of business process reengineering. Journal of Management Information Systems, 12 (1), 109-144.
15. Guimaraes, T., 1995. Outcome assessment of business process reengineering. Technology Management, 2, 247-261.
16. Guimaraes, T., 1997. Empirically testing the antecedents of BPR success. International Journal of Production Economics, 50, 199-210.
17. Guimaraes, T., 1999. Field testing of the proposed predictors of BPR success in manufacturing firms. Journal of Manufacturing Systems, 18 (1), 53-65.
18. Gunasekaran, A. and Kobu, B., 2002. Modelling and analysis of business process reengineering. International Journal of Production Research, 20 (11), 2521-2546.
19. Hammer, M. and Champy, J., 1993. Reengineering the corporation: A manifesto for business revolution. London: HarperCollins.
20. Herath, S.K. and Gupta, A., 2006. A framework for analyzing cost structures in business process reengineering. International Journal Service and Standards, 2 (1), 84-100.
21. Holland, D. and Kumar, S., 1995. Getting past the obstacles to successful reengineering. Business Horizons, 38 (3), 79-85.
22. Kettinger, W.J., Teng, J.T.C., and Guha, S., 1997. Business process change: A study of methodologies, techniques, and tools. MIS Quarterly, 21 (1), 55-81.
23. Khan, M.R.R., 2000. Business process reengineering of an air cargo handling process. International Journal of Production Economics, 63, 99-108.
24. Kock, N., Danesh, A., and Komiak, P., 2008. A discussion and test of a communication flow optimisation approach for business process redesign. Knowledge and Process Management, 15 (1), 72-85.
25. Ligus, R.G., 1993. Methods to help reengineer your company for improved agility. Industrial Engineering, 25 (1), 58-59.
26. Lindsay, A., Downs, D., and Lunn, K., 2003. Business processes - attempts to find a definition. Information and Software Technology, 45, 1015-1019.
27. Macdonald, J., 1999. Understanding business process reengineering in a week. London: Hodder and Stoughton.
28. Marchand, D.A. and Stanford, M.J., 1995. Business process redesign: A framework for harmonising people, information and technology. In: V. Grover and W.J. Kettinger, eds. Business process change - Reengineering, concepts, methods and technologies. Harrisburg, PA: Idea Group Publishing, 34-56.
29. Mathie, S., 1998. Reengineering in practice. Work Study, London, 47 (7), 251-256.
30. Nunnally, J.C., 1978. Psychometric theory. 2nd edn. New York: McGraw-Hill.
31. Paper, D. and Chang, R.D., 2005. The state of business process re-engineering: A search for success factors. Total Quality Management, 16 (1), 121-133.
32. Rai, A. and Paper, D., 1994. Successful reengineering though IT investment. Information Strategy: The Executive's Journal, 10 (4), 15-20.
33. Ramani, K.V., Yap, R., and Pavri, F., 1995. Cast study: Information technology enables business process reengineering at YCH DistriPark (Singapore). Journal of Strategic Information Systems, 4 (1), 81-88.
34. Ranganathan, C. and Dhaliwal, J.S., 2001. A survey of business process reengineering practices in Singapore. Information and Management, 39, 125-134.
35. Sarkera, S. and Lee, A.S., 1999. IT-enabled organisational transformation: A case study of BPR failure at TELECO. Journal of Strategic Information Systems, 8, 83-103.
36. Stewart, T.A., 1993. Re-reengineering. The hot new management tool. Fortune, 41-48.
37. Sung, T.K. and Gibson, D.V., 1998. Critical success factors for business re-engineering and corporate performance: The case of Korean corporations. Technological Forecasting and Social Change, 58, 297-311.
38. Terziovski, M., Fitzpatrick, P., and O'Neill, P., 2003. Successful predictors of business process reengineering (BPR) in financial services. International Journal of Production Economics, 84, 35-50.
39. Thong, J.Y.L., Yap, C.S., and Seah, K.L., 2000. Business process reengineering in the public sector: The case of the housing. Journal of Management Information Systems, 17 (1), 245-270.
40. Zhou, L.Y., 2007. Study on business process reengineering for Chinese traditional logistics enterprises. Chinese Business Review, 6 (2), 69-73.