-
1
-
-
84993095379
-
The viability of alternative call centre models
-
Batt, R. and Moynihan, L. (2002), “The viability of alternative call centre models”, Human Resource Management Journal, Vol. 12 No. 4, pp. 14-34.
-
(2002)
Human Resource Management Journal
, vol.12
, pp. 14-34
-
-
Batt, R.1
Moynihan, L.2
-
2
-
-
36949007174
-
On the nature of dialogic identity work
-
Beech, N. (2008), “On the nature of dialogic identity work”, Organization, Vol. 15 No. 1, pp. 51-75.
-
(2008)
Organization
, vol.15
, pp. 51-75
-
-
Beech, N.1
-
3
-
-
73649089554
-
Experiencing depersonalized bullying: a study of Indian call centre agents
-
D'Cruz, P. and Noronha, E. (2009a), “Experiencing depersonalized bullying: a study of Indian call centre agents”, Work Organization, Labour and Globalization, Vol. 3 No. 1, pp. 26-46.
-
(2009)
Work Organization, Labour and Globalization
, vol.3
, pp. 26-46
-
-
D'Cruz, P.1
Noronha, E.2
-
4
-
-
84986049351
-
Workplace bullying and targets' well-being: the role of identity work
-
paper presented at the European Congress on Work and Organizational Psychology, Santiago de Compostela, 13-16 May.
-
D'Cruz, P. and Noronha, E. (2009b), “Workplace bullying and targets' well-being: the role of identity work”, paper presented at the European Congress on Work and Organizational Psychology, Santiago de Compostela, 13-16 May.
-
(2009)
-
-
D'Cruz, P.1
Noronha, E.2
-
5
-
-
0000502272
-
Beyond bureaucracy: work organization in call centres
-
Frenkel, S., Korczynski, M., Shire, K. and Tam, M. (1998), “Beyond bureaucracy: work organization in call centres”, International Journal of Human Resource Management, Vol. 9 No. 6, pp. 957-79.
-
(1998)
International Journal of Human Resource Management
, vol.9
, pp. 957-979
-
-
Frenkel, S.1
Korczynski, M.2
Shire, K.3
Tam, M.4
-
6
-
-
73649096130
-
Human resource management, trade unions and industrial relations
-
in Mabey, C., Salaman, G. and Storey, J. (Eds), Sage, London
-
Guest, D. (1998), “Human resource management, trade unions and industrial relations”, in Mabey, C., Salaman, G. and Storey, J. (Eds), Strategic Human Resource Management, Sage, London, pp. 237-50.
-
(1998)
Strategic Human Resource Management
, pp. 237-250
-
-
Guest, D.1
-
7
-
-
33744514392
-
Workplace bullying, psychological perspectives and industrial relations: towards a contextualized and interdisciplinary approach
-
Hoel, H. and Beale, D. (2006), “Workplace bullying, psychological perspectives and industrial relations: towards a contextualized and interdisciplinary approach”, British Journal of Industrial Relations, Vol. 44 No. 2, pp. 239-62.
-
(2006)
British Journal of Industrial Relations
, vol.44
, pp. 239-262
-
-
Hoel, H.1
Beale, D.2
-
8
-
-
0346342905
-
Organizational antecedents of workplace bullying
-
in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Taylor & Francis, London
-
Hoel, H. and Salin, D. (2003), “Organizational antecedents of workplace bullying”, in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 203-18.
-
(2003)
Bullying and Emotional Abuse in the Workplace
, pp. 203-218
-
-
Hoel, H.1
Salin, D.2
-
9
-
-
4544301324
-
Coping with bullying in the workplace
-
Hogh, A. and Dofradottir, A. (2001), “Coping with bullying in the workplace”, European Journal of Work and Organizational Psychology, Vol. 10 No. 4, pp. 485-95.
-
(2001)
European Journal of Work and Organizational Psychology
, vol.10
, pp. 485-495
-
-
Hogh, A.1
Dofradottir, A.2
-
10
-
-
0346972854
-
Tackling bullying in the workplace: the collective dimension
-
in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Taylor & Francis, London
-
Ironside, M. and Seifert, R. (2003), “Tackling bullying in the workplace: the collective dimension”, in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 383-98.
-
(2003)
Bullying and Emotional Abuse in the Workplace
, pp. 383-398
-
-
Ironside, M.1
Seifert, R.2
-
11
-
-
0347603760
-
Bullying and human resource management: a wolf in sheep's clothing?
-
in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Taylor & Francis, London
-
Lewis, D. and Rayner, C. (2003), “Bullying and human resource management: a wolf in sheep's clothing?”, in Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds), Bullying and Emotional Abuse in the Workplace, Taylor & Francis, London, pp. 370-82.
-
(2003)
Bullying and Emotional Abuse in the Workplace
, pp. 370-382
-
-
Lewis, D.1
Rayner, C.2
-
12
-
-
0346342904
-
Accounts of workplace bullying: the role of the organization
-
Liefooghe, A.P.D. and Mackenzie-Davey, K. (2001), “Accounts of workplace bullying: the role of the organization”, European Journal of Work and Organizational Psychology, Vol. 10 No. 4, pp. 375-92.
-
(2001)
European Journal of Work and Organizational Psychology
, vol.10
, pp. 375-392
-
-
Liefooghe, A.P.D.1
Mackenzie-Davey, K.2
-
13
-
-
73649142316
-
Strategy and the ethical management of human resources
-
in Mabey, C., Salaman, G. and Storey, J. (Eds), Sage, London
-
Miller, P. (1998), “Strategy and the ethical management of human resources”, in Mabey, C., Salaman, G. and Storey, J. (Eds), Strategic Human Resource Management, Sage, London, pp. 30-45.
-
(1998)
Strategic Human Resource Management
, pp. 30-45
-
-
Miller, P.1
-
14
-
-
58149463280
-
-
NASSCOM, New Delhi.
-
NASSCOM (2005), Strategic Review 2005, NASSCOM, New Delhi.
-
(2005)
Strategic Review 2005
-
-
-
15
-
-
33746587119
-
-
NASSCOM, New Delhi.
-
NASSCOM (2006), Strategic Review 2006, NASSCOM, New Delhi.
-
(2006)
Strategic Review 2006
-
-
-
16
-
-
36148967889
-
-
NASSCOM, New Delhi.
-
NASSCOM (2007), Strategic Review 2007, NASSCOM, New Delhi.
-
(2007)
Strategic Review 2007
-
-
-
18
-
-
0000383418
-
Mobbing and well-being: economic and personnel development implications
-
Niedl, K. (1996), “Mobbing and well-being: economic and personnel development implications”, European Journal of Work and Organizational Psychology, Vol. 5 No. 2, pp. 239-49.
-
(1996)
European Journal of Work and Organizational Psychology
, vol.5
, pp. 239-249
-
-
Niedl, K.1
-
22
-
-
0033467781
-
From research to implementation: finding leverage for prevention
-
Rayner, C. (1999), “From research to implementation: finding leverage for prevention”, International Journal of Manpower, Vol. 20 Nos 1/2, pp. 28-38.
-
(1999)
International Journal of Manpower
, vol.20
, pp. 28-38
-
-
Rayner, C.1
-
23
-
-
0041559408
-
The take-up of human resource management by mainstream companies
-
Storey, J. (1993), “The take-up of human resource management by mainstream companies”, International Journal of Human Resource Management, Vol. 4 No. 3, pp. 529-53.
-
(1993)
International Journal of Human Resource Management
, vol.4
, pp. 529-553
-
-
Storey, J.1
-
24
-
-
30044448640
-
India calling to the faraway towns: the call centre labour process and globalization
-
Taylor, P. and Bain, P. (2005), “India calling to the faraway towns: the call centre labour process and globalization”, Work, Employment and Society, Vol. 19 No. 2, pp. 261-82.
-
(2005)
Work, Employment and Society
, vol.19
, pp. 261-282
-
-
Taylor, P.1
Bain, P.2
-
26
-
-
73649104720
-
Employee voice and collective formation in the Indian ITES-BPO industry
-
Taylor, P., Noronha, E., Scholarios, D. and D'Cruz, P. (2008), “Employee voice and collective formation in the Indian ITES-BPO industry”, Economic and Political Weekly, Vol. 43 No. 22, pp. 37-46.
-
(2008)
Economic and Political Weekly
, vol.43
, pp. 37-46
-
-
Taylor, P.1
Noronha, E.2
Scholarios, D.3
D'Cruz, P.4
-
28
-
-
0038432023
-
Conflict escalation and coping with workplace bullying: a replication and extension
-
Zapf, D. and Gross, C. (2001), “Conflict escalation and coping with workplace bullying: a replication and extension”, European Journal of Work and Organizational Psychology, Vol. 10 No. 4, pp. 497-522.
-
(2001)
European Journal of Work and Organizational Psychology
, vol.10
, pp. 497-522
-
-
Zapf, D.1
Gross, C.2
|