Who really matters? Revenue implications of stakeholder satisfaction in a health insurance company

Accounting Review

Volumn 84, Issue 6, 2009, Pages 1781-1804

  Chen, Clara Xiaoling ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Customer satisfaction; Health care; Nonfinancial performance measures; Stakeholder satisfaction; Stakeholder theory

Indexed keywords

EID: 73349096911     PISSN: 00014826     EISSN: None     Source Type: Journal    
DOI: 10.2308/accr.2009.84.6.1781     Document Type: Article

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