The moderating role of competition in the relationship between nonfinancial measures and future financial performance

Contemporary Accounting Research

Volumn 24, Issue 3, 2007, Pages 763-793

  Banker, Rajiv D ^a   Mashruwala, Raj ^b  

^a TEMPLE UNIVERSITY   (United States)

^b WASHINGTON UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Employee satisfaction; Nonfinancial performance measures; Retail industry

Indexed keywords

EID: 34948814496     PISSN: 08239150     EISSN: 19113846     Source Type: Journal    
DOI: 10.1506/car.24.3.4     Document Type: Article

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