National standards of customer satisfaction in facilities management

Facilities

Volumn 27, Issue 13, 2009, Pages 497-514

  Tucker, Matthew ^a   Pitt, Michael ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Benchmarking; Customer satisfaction; Facilities; Ireland; Performance management; United Kingdom

Indexed keywords

EID: 72749091730     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770910996342     Document Type: Article

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