Performance measurement systems  a case study of customer satisfaction

Facilities

Volumn 17, Issue , 1999, Pages 97-104

  Walters, Megan ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Culture; Customer satisfaction; Hong Kong; Performance measurement; Property

Indexed keywords

EID: 84986015064     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632779910256371     Document Type: Article

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