Customer-focused benchmarking for facilities management

Facilities

Volumn 19, Issue , 2001, Pages 464-476

  Loosemore, M ^a   Hsin, Y Y ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Benchmarking; Facilities management; Performance; Property

Indexed keywords

EID: 84986059639     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006204     Document Type: Article

References (15)

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9. Leake, E. and Stanley, J. L. (1994), Benchmarking for Facility Management Workbook, IFMA, Texas.
10. Lim, L.Y. (1997), “Development of facilities management in Singapore and its potential application in a global environment”, International Journal of Facility Management, Vol. 1 No. 4, pp. 199-204.
11. Loosemore, M. and McGeorge (2001), The Relationship between Buildings and Organisational Effectiveness; An Investigation of the Hospital Sector, CIB World Congress, Wellington, pp. 667-78.
12. Osland, N. and Willis, S. (2000), “Property performance and productivity”, in Nutt, B. and McLennan, P. (Eds), Facility Management: Risks and Opportunities, Blackwell Science, Oxford, pp. 157-63.
13. Tucker, S.N. and Taylor, R.J. (1990), Performance Indicators for Building Assets, National Committee on Rationalised Buildings, Victoria.
14. Valins, M.S. and Salter, D. (1996), Futurecare: New Directions in Planning Health and Care Environments, Blackwell Science, Oxford.
15. Varcoe, B.J. (1996), “Business-driven facilities benchmarking”, Facilities, Vol. 14 No. 3/4, pp. 42-8.