The added value of facilities management: Benchmarking work processes

Facilities

Volumn 23, Issue 3-4, 2005, Pages 142-151

  Wauters, Bram ^a  

^a BWA Facilities Consultancy   (United Kingdom)

Author keywords

Benchmarking; Business support services; Service industries

Indexed keywords

EID: 18844440701     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770510578511     Document Type: Article

References (5)

1. Berry, A.J., Broadbent, B. and Otley, D. (1995), Management Control – Theories, Issues and Practices, Macmillan, Basingstoke.
2. Bottom, C. (2003), “Facilities management, the role of performance measurement and benchmarking”, YCS Times, Vol. 10.
3. Williams, B. (2000), An Introduction to Benchmarking Facilities and Justifying the Investment in Facilities, Building Economics Bureau, London.
4. Williams, B. (2002), Cost-Effective Facilities Management, Building Economics Bureau, London.
5. McDougall, D. and Hinks, J. (2000), “Identifying priority issues in facilities management benchmarking”, Facilities, Vol. 18 No. 10/11/12, pp. 427-34.