Product customization on the web: An empirical study of factors impacting choiceboard user satisfaction

Information Resources Management Journal

Volumn 19, Issue 2, 2006, Pages 69-81

  Bharati, Pratyush ^a,c   Chaudhury, Abhijit ^b  

^a UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

^b BRYANT UNIVERSITY   (United States)

^c UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Customer relationship management (CRM); E commerce; IS success model; Strategic information systems; Strategic IT management; System quality; User satisfaction

Indexed keywords

ELECTRONIC COMMERCE; MATHEMATICAL MODELS; USER INTERFACES; WORLD WIDE WEB;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); IS SUCCESS MODEL; STRATEGIC INFORMATION SYSTEMS; STRATEGIC IT MANAGEMENT; SYSTEM QUALITY; USER SATISFACTION;

ONLINE SYSTEMS;

EID: 33745631779     PISSN: 10401628     EISSN: 10401628     Source Type: Journal    
DOI: 10.4018/irmj.2006040105     Document Type: Article

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