The Benefits of synchronized genuine smiles in face-to-face service encounters

Proceedings - 12th IEEE International Conference on Computational Science and Engineering, CSE 2009

Volumn 4, Issue , 2009, Pages 801-808

  Kim, Kyunghee ^a   Eckhardt, Micah ^a   Bugg, Nandi ^a   Picard, Rosalind W ^a  

^a MIT MEDIA LAB   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BANKING SERVICES; DYADIC INTERACTION; FACIAL EXPRESSIONS; NEUTRAL CONDITIONS; SERVICE ENCOUNTER; SERVICE PROVIDER;

COMPUTER SCIENCE; CUSTOMER SATISFACTION;

SALES;

EID: 70849114473     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CSE.2009.415     Document Type: Conference Paper

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