The dynamics of silencing conflict

Research in Organizational Behavior

Volumn 29, Issue , 2009, Pages 195-223

  Perlow, Leslie A ^a   Repenning, Nelson P ^b  

^a HARVARD BUSINESS SCHOOL   (United States)

^b MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70649103083     PISSN: 01913085     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.riob.2009.06.007     Document Type: Review

References (91)

1. Alderfer C.P. An intergroup perspective on group dynamics. In: Lorsch J.W. (Ed). Handbook of organizational behavior (1987), Prentice-Hall, Englewood Cliffs, NJ 190-222
2. Amabile T. The social psychology of creativity (1983), Springer-Verlag, New York
3. Argyris C. Overcoming organizational defenses: Facilitating organizational learning (1990), Prentice-Hall, Upper Saddle River, NJ
4. Ashford S.J., Rothbard N.P., Piderit S.K., and Dutton J.E. Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly 43 (1998) 23-57
5. Beer M., and Eisenstat R.E. The silent killers of strategy implementation and learning. Sloan Management Review 41 (2000) 29-40
6. Ben Zur H., and Breznitz S.J. The effects of time pressure on risky choice behavior. Acta Psychologica 47 (1981) 89-104
7. Bettenhausen K., and Murnighan J.K. The emergence of norms in competitive decision-making groups. Administrative Science Quarterly 30 (1985) 350-372
8. Bourgeois J.L. Strategic goals, perceived uncertainty, and economic performance in volatile environments. Academy of Management Journal 28 (1985) 548-574
9. Broderick C.B. Understanding family process (1993), Sage, Newbury Park, CA
10. Cannon W.B. The James-Lange theory of emotions: A critical examination and an alternative theory. American Journal of Psychology 39 (1927) 106-124
11. Cassidy J. Dot.con (2002), Perennial, New York
12. Conlee M.C., and Tesser A. The effects of recipient desire to hear on news transmission. Sociometry 4 (1973) 588-599
13. Cook K., and Emerson R. Exchange networks and the analysis of complex organizations. Research in the Sociology in Organizations 3 (1984) 1-30
14. Coser L.A. The functions of social conflict (1956), Free Press, Glencoe, IL
15. Cramton C.D. The mutual knowledge problem and its consequences for dispersed collaborations. Organization Science 12 (2001) 346-371
16. De Dreu C.K.W., and Weingart L.R. Task and relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology (2003)
17. Derlega V.J., Metts S., Petrino S., and Margulis S.T. Self disclosure (1993), Sage, Newbury Park, CA
18. Edmondson A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly 44 (1999) 350-383
19. Edmondson A.C., Bohmer R.M., and Pisano G.P. Disrupted routines: Team learning and new technology implementation in hospitals. Administrative Science Quarterly 46 (2001) 685-716
20. Eisenhardt K.M., and Schoonhoven C.S. Organizational growth: Linking founding team strategy, environment, and growth among U.S. semiconductor ventures 1978-1988. Administrative Science Quarterly 35 (1990) 504-529
21. Feldman D.C. The development and enforcement of group norms. Academy of Management Review 9 (1984) 47-53
22. Fine G.A. Negotiated orders and organizational cultures. Annual Review of Sociology 10 (1984) 239-262
23. Follett M.P. Creative collaboration. In: Graham P. (Ed). Prophet in management (1925/1995), Harvard Business School Press, Boston
24. Forrester J. Industrial dynamics (1961), Wright-Allen Press, Cambridge, MA
25. Garvin D. Learning in action (2000), Harvard Business School Press, Boston
26. Gehman, H. W., & the Columbia Accident Investigation Board. (2003). Columbia Accident Investigation Board Report 1. Arlington, VA.
27. Glaser B.G., and Strauss A.L. The discovery of grounded theory: Strategies for qualitative research (1967), Aldine, New York
28. Guetzkow H., and Gyr J. An analysis of conflict in decision making groups. Human Relations 7 (1954) 367-381
29. Harter S. Authenticity. In: Snyder C.R., and Lopez S.J. (Eds). Handbook of positive psychology (2002), Oxford University Press, Oxford
30. Harvey J. The Abilene paradox: The management of agreement. Organization Dynamics 21 (1974) 63-80
31. Hirschman A.O. Exit, voice and loyalty: Responses to decline in firms, organizations and states (1970), Harvard University Press, Cambridge
32. Jack D.C. Silencing the self (1991), Harper Perennial, New York
33. James W. What is an emotion?. Mind 9 (1884) 188-205
34. James W. The physical basis of emotion. Psychological Review 101 (1894) 205-210
35. Janis I. Groupthink (1982), Houghton Mifflin, Boston
36. Jehn K.A. A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly 40 (1995) 256-282
37. Jehn K.A. A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly 42 (1997) 530-557
38. Jehn K.A., and Mannix E. The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal 44 (2001) 238-251
39. Kahn W.A. Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal 33 (1990) 692-724
40. Kantor D., and Lehr W. Inside the family (1975), Sage, San Francisco
41. Karau S.J., and Kelly J.R. The effects of time scarcity and time abundance on group performance quality and interaction process. Journal of Experimental Social Psychology 28 (1992) 542-571
42. Kiesler C.A., and Kiesler S.B. Conformity (1969), Addison-Wesley, Reading, MA
43. Larson J.R., Franz T.M., Christensen C., and Abbott A.S. Diagnosing groups: The pooling, management, and impact of shared and unshared case information in team-based medical decision making. Journal of Personality and Social Psychology 75 (1998) 93-108
44. Lawler E.J. An affect theory of social exchange. American Journal of Sociology 107 (2001) 321-352
45. Lawler E.J., and Thye S.R. Bringing emotions into social exchange theory. Annual Review of Sociology 25 (1999) 217-244
46. Lawler E.J., Thye S.R., and Yoon J. Emotion and group cohesion in productive exchange. American Sociological Review 106 (2000) 616-657
47. Lawler E.J., and Yoon J. Commitment in exchange relations: Test of a theory of relational cohesion. American Sociological Review 61 (1996) 89-108
48. Lazarus R.S. On the primacy of cognition. American Psychologist 39 (1984) 124-129
49. Leonard D., and Swap W. When sparks fly: Igniting creativity in groups (1999), Harvard Business School Press, Boston
50. Lovelace K., Shapiro D.L., and Weingart L.R. Maximizing cross-functional new product team's innovativeness and constraint adherence: A conflict communications perspective. Academy of Management Journal 44 (2001) 779-793
51. March J.G., and Simon H.A. Organizations. 2nd ed. (1993), Blackwell Business, Cambridge, MA
52. Masuch M. Vicious circles in organizations. Administrative Science Quarterly 30 (1985) 14-33
53. Merton R. Social theory and social structure (1968), Free Press
54. Miles M., and Huberman A.M. Qualitative data analysis: A source book of new methods (1984), Sage Publications, Beverly Hill, CA
55. Miller J.B. Toward a new psychology of women (1976), Beacon Press, Boston
56. Miller J.B., and Stiver I.P. The healing connection (1997), Beacon Press, Boston
57. Milliken F.J., and Morrison E.W. Shades of silence: Emerging themes and future directions for research on silence in organizations. Journal of Management Studies 40 (2003) 1563-1568
58. Milliken F.J., Morrison E.W., and Hewlin P.F. An exploratory study of employee silence: Issues that employees don't communicate upward and why. Journal of Management Studies 40 (2003) 1453-1476
59. Mohr L. Explaining organizational behavior (1982), Jossey-Bass, San Francisco
60. Morrison E.W., and Milliken F.J. Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review 25 (2000) 706-725
61. Nemeth C.J. Managing innovation: When less is more. California Management Review 40 (1997) 59-74
62. Noelle-Neumann E. The spiral of silence: A theory of public opinion. Journal of Communication Spring (1974) 43-51
63. Northcraft G.B., and Neale M.A. Organizational behavior: A management challenge (1994), The Dryden Press, Fort Worth
64. Payne J.W., Bettman J.R., and Luce M.F. When time is money: Decision behavior under opportunity-cost time pressure. Organizational Behavior and Human Decision Processes 66 (1996) 131-152
65. Pettigrew A. What is processual analysis?. Scandinavian Journal of Management 13 (1997) 337-348
66. Piderit S.K., and Ashford S.J. Breaking silence: Tactical choices women managers make in speaking up about gender-equity issues. Journal of Management Studies 40 (2003) 1477-1502
67. Priem R., and Price K. Process and outcome expectations for the dialectical inquiry, devil's advocacy, and consensus techniques of strategic decision making. Group and Organizational Studies 16 (1991) 206-225
68. Pruitt D.G., and Rubin J. Social conflict: Escalation, stalemate and settlement (1986), Random House, New York
69. Ray M., and Myers R. Creativity in business (1986), Doubleday, New York
70. Redding W.C. Rocking boats, blowing whistles, and teaching speech communication. Communication Education 34 (1985) 245-258
71. Roth G., and Kleiner A. Car launch: The human side of managing change (1999), Oxford University Press, New York
72. Rusbult C.E., Zambrodt I.M., and Gunn L.K. Exit, voice, loyalty and neglect: Responses to dissatisfaction in romantic involvements. Journal of Personality and Social Psychology 43 (1982) 1230-1242
73. Ryan K., and Oestreich D. Driving fear out of the workplace (1998), Jossey-Bass, San Francisco
74. Ryan K., Oestreich D., and Orr III G. The courageous messenger: How to successfully speak up at work (1996), Jossey-Bass, San Francisco
75. Sastry M.A. Problems and paradoxes in a model of punctuated and organizational change. Administrative Science Quarterly 42 (1997) 237-275
76. Schein E.H. Organizational culture and leadership (1991), Jossey-Bass, San Francisco
77. Schein E.H. Culture: The missing concept in organization studies. Administrative Science Quarterly 41 2 (1996) 229-240
78. Schneider B., and Reichers A.E. On the etiology of climates. Personnel Psychology 36 (1983) 19-39
79. Schweiger D.M., Sandberg W.R., and Rechner P.L. Experiential effects of dialectical inquiry, devil's advocacy, and consensus approaches to strategic decision making. Academy of Management Journal 32 (1989) 745-772
80. Sprague J., and Rudd G.L. Boat-rocking in the high-technology culture. American Behavioral Scientist 32 (1988) 169-193
81. Sterman J.D. Learning in and about complex systems. System Dynamics Review 10 (1994) 291-330
82. Sterman J.D. Business dynamics: Systems thinking and modeling for a complex world (2000), Irwin/McGraw Hill, Boston
83. Stone D., Patton B., and Heen S. Difficult conversations: How to discuss what matters most (1999), Penguin Books, New York
84. Strauss A. Negotiations (1978), Jossey-Bass, San Francisco
85. Vaughan D. The challenger launch decision: Risky technology, culture, and deviance at NASA (1996), University of Chicago Press, Chicago
86. Walton R.E. Interpersonal peacemaking: Confrontations and third party consultation (1969), Addison-Wesley, Reading, MA
87. Weick K. The social psychology of organizing (1979), McGraw-Hill, New York
88. Weiner B. An attributional theory of achievement motivation and emotion. Psychological Review 92 (1985) 548-573
89. Weiner B. An attributional theory of motivation and emotion (1986), Springer-Verlag, New York
90. Yukl G.A., Malone M.P., Hayslip B., and Pamin T.A. The effects of time pressure and issue settlement order on integrative bargaining. Sociometry 39 (1976) 277-281
91. Zajonc R.B. On the primacy of affect. American Psychologist 39 (1984) 117-123