A staged service innovation model

Decision Sciences

Volumn 40, Issue 3, 2009, Pages 571-599

  Song, Lisa Z ^a   Song, Michael ^a   Di Benedetto, C Anthony ^b  

^a UNIVERSITY OF MISSOURI KANSAS CITY   (United States)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

And servqual; Decision support system; Innovation process; Innovation success; New product development; Service development; Service innovation model; Service quality

Indexed keywords

EID: 70450084824     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2009.00240.x     Document Type: Article

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