-
1
-
-
0041606280
-
Willingness to pay per capita costs as a measure of support for urban services
-
Arrington, T. S. and Jordan, D. D. (1982), Willingness to pay per capita costs as a measure of support for urban services. Public Administration Review, 42, 2, pp. 168-170.
-
(1982)
Public Administration Review
, vol.42
, Issue.2
, pp. 168-170
-
-
Arrington, T.S.1
Jordan, D.D.2
-
3
-
-
0344941620
-
The dilemma concerning choice of contingent valuation willingness-to-pay elicitation format
-
Bennett, R. M. and Tranter, R. B. (1998), The dilemma concerning choice of contingent valuation willingness-to-pay elicitation format. Journal of Environmental Planning and Management, 41, pp. 253-257.
-
(1998)
Journal of Environmental Planning and Management
, vol.41
, pp. 253-257
-
-
Bennett, R.M.1
Tranter, R.B.2
-
4
-
-
0025397298
-
Comparative fit indexes in structural models
-
Bentler, P. M. (1990), Comparative fit indexes in structural models. Psychological Bulletin, 107, 2, pp. 238-246.
-
(1990)
Psychological Bulletin
, vol.107
, Issue.2
, pp. 238-246
-
-
Bentler, P.M.1
-
5
-
-
4243159210
-
Significance tests and goodness of fit in the analysis of covariance structures
-
Bentler, P. M. and Bonnet, D. G. (1980), Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 3, pp. 588-606.
-
(1980)
Psychological Bulletin
, vol.88
, Issue.3
, pp. 588-606
-
-
Bentler, P.M.1
Bonnet, D.G.2
-
6
-
-
0001233581
-
Alternative ways of assessing model fit
-
Bollen, K. A. and Long, J. S. (Ed) (Sage Publications, Newbury Park, CA)
-
Browne, M. W. and Cudeck, R. (1993), Alternative ways of assessing model fit. In Bollen, K. A. and Long, J. S. (Ed), Testing Structural Equation Models (Sage Publications, Newbury Park, CA).
-
(1993)
Testing Structural Equation Models
-
-
Browne, M.W.1
Cudeck, R.2
-
8
-
-
26844474537
-
-
(M.E. Sharpe, Armonk, NY)
-
Denhardt, J. V. and Denhardt, R. B. (2003), The New Public Service: Serving, Not Steering (M.E. Sharpe, Armonk, NY).
-
(2003)
The New Public Service: Serving, Not Steering
-
-
Denhardt, J.V.1
Denhardt, R.B.2
-
9
-
-
33750486167
-
Experience, attitudes, and willingness to pay for public safety
-
Donahue, A. K. and Miller, J. M. (2006), Experience, attitudes, and willingness to pay for public safety. American Review of Public Administration, 36, 4, pp. 395-418.
-
(2006)
American Review of Public Administration
, vol.36
, Issue.4
, pp. 395-418
-
-
Donahue, A.K.1
Miller, J.M.2
-
10
-
-
0011138933
-
Service delivery satisfaction and willingness to pay taxes: Citizen recognition of local government performance
-
Glaser, M. A. and Hildreth, W. B. (1999), Service delivery satisfaction and willingness to pay taxes: citizen recognition of local government performance. Public Productivity & Management Review, 23, 1, pp. 48-67.
-
(1999)
Public Productivity & Management Review
, vol.23
, Issue.1
, pp. 48-67
-
-
Glaser, M.A.1
Hildreth, W.B.2
-
11
-
-
40749132957
-
Debate: Consumerism in public services-for and against
-
Jones, G. and Needham, C. (2008), Debate: Consumerism in public services-for and against. Public Money & Management, 28, 2, pp. 70-76.
-
(2008)
Public Money & Management
, vol.28
, Issue.2
, pp. 70-76
-
-
Jones, G.1
Needham, C.2
-
12
-
-
0043246579
-
Citizen satisfaction and administrative performance measures-is there really a link?
-
Kelly, J. M. (2003), Citizen satisfaction and administrative performance measures-is there really a link? Urban Affairs Review, 38, 6, pp. 855-866.
-
(2003)
Urban Affairs Review
, vol.38
, Issue.6
, pp. 855-866
-
-
Kelly, J.M.1
-
13
-
-
12344294417
-
The dilemma of the unsatisfied customer in a market model of public administration
-
Kelly, J. M. (2005), The dilemma of the unsatisfied customer in a market model of public administration. Public Administration Review, 65, 1, p. 76.
-
(2005)
Public Administration Review
, vol.65
, Issue.1
, pp. 76
-
-
Kelly, J.M.1
-
14
-
-
0039485990
-
A multipleindicator approach to municipal service evaluation: Correlating performance measurement and citizen satisfaction across jurisdictions
-
Kelly, J. M. and Swindell, D. (2002a), A multipleindicator approach to municipal service evaluation: correlating performance measurement and citizen satisfaction across jurisdictions. Public Administration Review, 62, 5, pp. 610-621.
-
(2002)
Public Administration Review
, vol.62
, Issue.5
, pp. 610-621
-
-
Kelly, J.M.1
Swindell, D.2
-
15
-
-
0036023167
-
Service quality variation across urban space: First steps toward a model of citizen satisfaction
-
Kelly, J. M. and Swindell, D. (2002b), Service quality variation across urban space: first steps toward a model of citizen satisfaction. Journal of Urban Affairs, 24, 3, pp. 271-288.
-
(2002)
Journal of Urban Affairs
, vol.24
, Issue.3
, pp. 271-288
-
-
Kelly, J.M.1
Swindell, D.2
-
18
-
-
0004231661
-
-
(University of Chicago Press, Chicago)
-
Peterson, P. E. (1981), City Limits (University of Chicago Press, Chicago).
-
(1981)
City Limits
-
-
Peterson, P.E.1
-
19
-
-
0042244304
-
Reasonableness, satisfaction, and willingness to pay property taxes
-
Simonsen, B. and Robbins, M. D. (2003), Reasonableness, satisfaction, and willingness to pay property taxes. Urban Affairs Review, 38, 6, pp. 831-854.
-
(2003)
Urban Affairs Review
, vol.38
, Issue.6
, pp. 831-854
-
-
Simonsen, B.1
Robbins, M.D.2
-
20
-
-
0000778367
-
A pure theory of local expenditures
-
Tiebout, C. M. (1956), A pure theory of local expenditures. Journal of Political Economy, 64, 5, pp. 416-424.
-
(1956)
Journal of Political Economy
, vol.64
, Issue.5
, pp. 416-424
-
-
Tiebout, C.M.1
-
21
-
-
85071217790
-
Public service performance and trust in government: The problem of causality
-
van de Walle, S. and Bouckaert, G. (2003), Public service performance and trust in government: the problem of causality. International Journal of Public Administration, 26, 8/9, pp. 891-913.
-
(2003)
International Journal of Public Administration
, vol.26
, Issue.8-9
, pp. 891-913
-
-
Van De Walle, S.1
Bouckaert, G.2
-
22
-
-
3042816331
-
Expectations, performance, and citizen satisfaction with urban services
-
Van Ryzin, G. G. (2004a), Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management, 23, 3, p. 433.
-
(2004)
Journal of Policy Analysis and Management
, vol.23
, Issue.3
, pp. 433
-
-
Van Ryzin, G.G.1
-
23
-
-
33847785775
-
The measurement of overall citizen satisfaction
-
Van Ryzin, G. G. (2004b), The measurement of overall citizen satisfaction. Public Performance & Management Review, 27, 3, p. 9.
-
(2004)
Public Performance & Management Review
, vol.27
, Issue.3
, pp. 9
-
-
Van Ryzin, G.G.1
-
24
-
-
33847780559
-
Derived importance-performance analysis of citizen survey data
-
Van Ryzin, G. G. and Immerwahr, S. (2004), Derived importance-performance analysis of citizen survey data. Public Performance & Management Review, 27, 4, p. 144.
-
(2004)
Public Performance & Management Review
, vol.27
, Issue.4
, pp. 144
-
-
Van Ryzin, G.G.1
Immerwahr, S.2
-
25
-
-
33847793096
-
Importance-performance analysis of citizen satisfaction surveys
-
Van Ryzin, G. G. and Immerwahr, S. (2007), Importance-performance analysis of citizen satisfaction surveys. Public Administration, 85, 1, pp. 215-226.
-
(2007)
Public Administration
, vol.85
, Issue.1
, pp. 215-226
-
-
Van Ryzin, G.G.1
Immerwahr, S.2
-
26
-
-
2642546344
-
Drivers and consequences of citizen satisfaction: An application of the American Customer Satisfaction Index Model to New York City
-
Van Ryzin, G. G., Muzzio, D., Immerwahr, S., Gulick, L. and Martinez, E. (2004), Drivers and consequences of citizen satisfaction: an application of the American Customer Satisfaction Index Model to New York City. Public Administration Review, 64, 3, p. 331.
-
(2004)
Public Administration Review
, vol.64
, Issue.3
, pp. 331
-
-
Van Ryzin, G.G.1
Muzzio, D.2
Immerwahr, S.3
Gulick, L.4
Martinez, E.5
-
27
-
-
0038835139
-
Willingness to pay for quality improvements: Comparative statics and interpretation of contingent valuation results
-
Whitehead, J. C. (1995), Willingness to pay for quality improvements: comparative statics and interpretation of contingent valuation results. Land Economics, 71, 2, p. 207.
-
(1995)
Land Economics
, vol.71
, Issue.2
, pp. 207
-
-
Whitehead, J.C.1
-
28
-
-
84926271139
-
Preference revelation and public policy: Making sense of citizen survey data
-
Wilson, L. A. II (1983), Preference revelation and public policy: making sense of citizen survey data. Public Administration Review, 43, 4, pp. 335-342.
-
(1983)
Public Administration Review
, vol.43
, Issue.4
, pp. 335-342
-
-
Wilson Ii, L.A.1
-
29
-
-
33645070294
-
The performance-trust link: Implications for performance measurement
-
Yang, K. F. and Holzer, M. (2006), The performance-trust link: implications for performance measurement. Public Administration Review, 66, 1, pp. 114-126.
-
(2006)
Public Administration Review
, vol.66
, Issue.1
, pp. 114-126
-
-
Yang, K.F.1
Holzer, M.2
|